We think we are closer but would appreciate an example if anyone has something to offer

We think we use the delivery route exception but not sure we have them entered correctly. Also is this something that is typically done annually when updating calendars is to put these exceptions in at that time?

Hi,

The delivery route exception should be the tool for handling this. So if you enter like this it should work and you will have an exception just for good friday:

It might be that you don’t need to enter the “cancel” record above in case you have that as a holiday in the calendar? The “new” record is needed to deliver on Thursday. This has to be entered manually, there is no automatic handling of this.

Best Regards

Fredrik

Do you why there is any reason we would be getting this error? It won't allow you to set an exception on a non-working day

Above you have entered exception type = New for Friday, if anything should be entered I suppose you should have exception type = Cancel? It might be that you don’t need to add this for Friday at all, as it is anyway not a working date in the calendar? So perhaps it is enough to add the exceptional route day on Thursday? I don’t know this out of the box, you need to do some testing to confirm.

//Fredrik