Question

Supplier Contact "per Site"

  • 5 February 2024
  • 4 replies
  • 101 views
A
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Userlevel 1
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Hi All,

My customer has two sites and they both have examples where they buy from the same Supplier. In their scenario, they have different Supplier Contacts for the two Sites.

This is a problem because they need to be sure to “Email” the Purchase Order to the correct contact. 

Which the Supplier Contact is driven from the field “Supplier Contact on the Supplier record.

 

Question: How would someone set up different Supplier Contacts per Site and have the Purchase Order know which Email Address to send it to?

 

Thank you,

Alex

4 replies

Buddhika Kurera
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Userlevel 6
Badge +13

@Alex_Mee There is no out-of-box capability for this in IFS Cloud.

One approach is to employ two distinct Address IDs for the supplier, even if the addresses themselves are identical. Each address must be explicitly defined as separate entities. Subsequently, we can designate the default email (communication method) for each address.

When Purchase Orders (POs) are generated, the ordering site should utilize the appropriate address ID for their orders. The delivery address can be specified within the Delivery Address section in the Order Details tab of the Purchase Order page.

Another approach would be to select the appropriate Supplier Contact in PO as well. Refer to the following post

This is just a suggestion, please try it out and hope it works for your requirement 😊 !

--Buddhika Kurera (buku) -- linkedin.com/in/bckurera/
P
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Userlevel 5
Badge +13

Hi Alex,

I think it’s not possible for the system to retrieve in Purchase Order header different Supplier Contacts by any criteria (Site in your case). You can just pre-define one per address.

What you can do is to configure the different Supplier Contacts/Comm methods, having the site identified in the Contact Id or description, so the user who creates or handles the purchase order can then select it from the list of values and insert it in the PO header.

You can also try with a custom event that retrieves this information from Supplier Contacts. For example, adding a custom field for Site in supplier contacts/comms method, and then triggering the custom event that updates the Supplier Contact when the PO history is created with the PO in Planned status.

I hope this helps.

Regards,

Pilar

R
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Userlevel 6
Badge +10

Hi @Alex_Mee ,

I think we cannot define different Supplier Contacts per Site. The value for the “Supplier Contact” in the Purchase Order will be defaulted according to the contact fetching hierarchy.  However, it is possible to change the value in Supplier Contact field in the PO header from LOV. Hence your customer could set the correct Customer Contact on the PO header when creating the PO in different sites. And then when emailing the PO, it will be sent to the contact set on the PO header. Thanks.

Buddhika Kurera
Rank
Userlevel 6
Badge +13

Thanks all for the inputs.

So in summary:

Defining two Communication Methods or Contacts per the supplier and selecting the corresponding value in the Supplier Contact in the Order Details tab in Purchase Order page using a custom event would be the most convenient and less error prone approach, it seems.

Otherwise define two addresses and define e-mail communication method with value true for Default per Method and Address & Default per Method. Then use a custom event to select the corresponding address in PO page.

--Buddhika Kurera (buku) -- linkedin.com/in/bckurera/

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