Sending goods away for refurb/repair

Hi Jackie,

Please see answers below.

I’m missing something with how this section is set up - How do I check these settings? And if not done automatically how do I do this manually? Is there something in - Purchase Component that i need to change?

Thanks

1. Observe that the Customer Order and the Line are in Invoiced/Closed status, which means the component stock on hand is automatically dispatched to the Customer/Supplier. This is because the Order Type SEO is set up to automatically process the customer order.

This is dependent on the site setting - Purchase Component - Customer Order or Supplier Material if Supplier Material is selected you see the option of Supplier Material if it is set to Customer Order you will need to have the following set up

Supplier set up as a customer? YES

Supplier For Purchase Part is the box “External Service allowed” checked? YES

Sales Part Created? YES

Are you using External Service Types or is this coming from a Work Order? External Service 

Order Code on the PO needs to be 6 - Done

When you release the PO the Customer Order will be created - RMB on the line to see Customer Order, this is purely a vessel to ship the parts out - Once the P/O is released it isn’t releasing the goods to the supplier? 

Then you should be able to receive the part back in as normal using Register Arrivals - Since this isn’t releasing I’m then unable to receipt the goods as “there are not enough component parts shipped to the supplier”

Hi,

The setting is as Customer Order.

On the Supplier For Purchase Part I’ve ticked the “External Service Allowed” box and entered in some info on the “External Service Pricing” tab

Thanks

Hi 

First of all could you make sure that there isn’t a shipment connected to it, if there is go to the shipment and ship.  Or if there is no shipment connected could you go to quick order flow handling and try it from there?

Thanks 

Jackie