PURCHASE ORDER DELIVERY ADDRESS

Hi @AKellem ,

Have you entered a default delivery address in your supplier?

Go to Supplier window > Address Tab > Mark a default address

Make sure your PO's company is entered in the 'Delivery Tax Info' tab, of your Supplier record.  

Also make sure you have the 'Purchase Address Info' tab filled out for your supplier.  

Thanks and Best Regards

Madusha

Even if you update the supplier account for the missing information, that won’t fix the PO that is hung.  Just re-open the PO and update the PO to include the delivery address information, close the PO, then continue with the inspection.  I didn’t test it, but it should clear the error.

Hi,

Another suggestion would be to 

1.Cancel the receipt
2.Receive the purchase order line again > A new receipt will be created
3.Then, return the product from the new receipt 

Thanks and Best Regards

Madusha

Hi @AKellem l,

I think you'll have to integrate last two comments of Shawn and Madusha. 

Reopening the PO line and defining the address would not automatically fetch the delivery address to the already received Receipt (according to my experience).

But after doing so, you will have to cancel the existing receipt and receive again. Then register the inspection results.

(If the PO Receipt is already matched to an invoice, you will have to remove the matched receipt or cancel the invoice. Even if the payment is made, you can temporarily roll back it and cancel the Supplier invoice and rematch again with the correct receipt.)

Thanks.