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Personal number pulled into "View potential Authorizers / Acknowledgers"

  • November 1, 2021
  • 4 replies
  • 137 views
B
Sidekick (Customer)
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Hi, 

 

hope somebody will be able to advice. We have added a substitute to purchase Requisition line authorization. Using IFS Apps9 UPD17.

 

When you right mouse click on the requisition number and choose to view potential authorizers / acknowledgers it shows you a list as per below, however the one for substitute is showing the personal number which is only listed under Employee » Personal » Contact Persons. 

 

 

Also I can confirm that not everyone can see it. I would assume that only the relevant substitute can see this (I can’t see it under my login as don’t have HR access). 

 

Would anyone know why this is happening and how could I fix this? 

 

Thank you

 

Kate 

Best answer by BLLKaterinaO

Hi all, 

I think I have worked it out. Sadly when I checked Person record under my login the number hasn’t been visible. 

I have tried to log as administrator and saw that the number was actually there set up and defaulted, so I have unticked it. 

Couldn’t test it as requisition has been already approved, but really think this is it. 

Thank you all for your help.

Kate

Kate
This topic has been closed for replies.

4 replies

Piyal Perera
Hero (Employee)
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  • Piyal Perera
  • Hero (Employee)
  • November 2, 2021

Hi

 I am just copying tooltip help which I feel that will help you.

“The phone number for the authorizer, if the number has been entered in the IFS/Enterprise, Person/Address/General Address Info tab. Note that the Method Default check box must be selected; otherwise, the phone number will not be displayed here.”

Piyal
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B
Sidekick (Customer)
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  • BLLKaterinaO
  • Author
  • Sidekick (Customer)
  • November 2, 2021

Hi Piyal,

 

this is the thing, no number is actually added to Person/Address/General Address Info tab. The number which is being pulled into the authorizers is only added in Employee record (HR record). 

 

 

Hence I don’t understand why this personal mobile would be appearing there. 

 

Hope somebody else will have some other ideas. 

 

Thank you

 

Kate 

Kate
S
Superhero (Customer)
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  • ShawnBerk
  • Superhero (Customer)
  • November 2, 2021

Try adding a work number or even dummy phone number in the Person record and see if it will over-ride or hide the number pulling through from HR.

B
B
Sidekick (Customer)
Forum|alt.badge.img+7
  • BLLKaterinaO
  • Author
  • Sidekick (Customer)
  • Answer
  • November 2, 2021

Hi all, 

I think I have worked it out. Sadly when I checked Person record under my login the number hasn’t been visible. 

I have tried to log as administrator and saw that the number was actually there set up and defaulted, so I have unticked it. 

Couldn’t test it as requisition has been already approved, but really think this is it. 

Thank you all for your help.

Kate

Kate
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