Hi
Is it possible to reverse or cancel if you have already received the quantities from an RMA?
We did the ‘Receive parts’ in the RMA line, but afterwards saw that the quantity in the RMA was wrong, so we have returned back too much in the inventory.
Thank you.
+17
+5
Hi
Perhaps the following steps will assist to undo the RMA that has been received.
1. Select RMB option "Receive Scrap and Return into Inventory" for this line.
2. In the dialog box, enter the minus amount of the quantity received in the field "New Received" and press Apply.
3. This should bring back the
RMA line to "Released" status.
4. If you wish you can delete the RMA line and then the header.
Regards,
Anushi
+5
Hi
Unfortunately there is no functionality to cancel an RMA that has already been received. In latest IFS versions, you can scrap parts or receive parts into inventory by RMB options in the Return Material Lines.
Regards,
Anushi
+17
If the credit invoice is still in preliminary status, you can remove the invoice and create a new invoice with correct amounts. Otherwise you may need to create manual invoice to correct it.
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