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Question

Cancel PO Receipt - Quantity No Longer Available?


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Hello Everyone,

 

We have an error on a PO receipt that needs to be cancelled. The error states that the received quantity is no longer available in the receipt location. The data shows otherwise. Does anyone have experience with a similar problem.

 

 

13 replies

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  • Superhero (Customer)
  • 1482 replies
  • July 26, 2022

Are there any reservations or count reports against any of those IPIS records that has them locked?


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  • Author
  • Do Gooder (Customer)
  • 9 replies
  • July 26, 2022

Hi Shawn,

 

There are no reservations, count report records, or availability control restrictions locking the records


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  • Sidekick (Partner)
  • 47 replies
  • November 22, 2022
BOAABAIN wrote:

Hello Everyone,

 

We have an error on a PO receipt that needs to be cancelled. The error states that the received quantity is no longer available in the receipt location. The data shows otherwise. Does anyone have experience with a similar problem.

 

 

@BOAABAIN , Could you kindly explain the method that you used to resolve this issue? Because I am having same problem currently.


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  • Do Gooder (Partner)
  • 4 replies
  • November 22, 2022

The items need to be in the same location as to where they were received.  If you move them back, you should be able to proceed.


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  • Author
  • Do Gooder (Customer)
  • 9 replies
  • November 22, 2022

Moving the parts back to the location they were received did nothing as the original receipt had erroneous WDR assigned. When the WDR numbers were removed, the link to the original receipt was broken and the cancellation errored (Yes, the WDR numbers were put back in to try to cancel the receipt, but it didn’t work). In the end we had to submit a ticket to IFS which is currently in progress. The case references bug id 159160


RECOFR
Sidekick (Partner)
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  • Sidekick (Partner)
  • 41 replies
  • December 23, 2022
BOAABAIN wrote:

Moving the parts back to the location they were received did nothing as the original receipt had erroneous WDR assigned. When the WDR numbers were removed, the link to the original receipt was broken and the cancellation errored (Yes, the WDR numbers were put back in to try to cancel the receipt, but it didn’t work). In the end we had to submit a ticket to IFS which is currently in progress. The case references bug id 159160

Hello BOAABAIN, i’m facing the same issue on my customer environment; but only if the receipt is connected to a project. Is it the same case for you?

 

I’ll really appreciate if you could update this post once the ticket is solved. Thanks for all 


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  • Do Gooder (Employee)
  • 4 replies
  • February 15, 2023
BOAABAIN wrote:

Moving the parts back to the location they were received did nothing as the original receipt had erroneous WDR assigned. When the WDR numbers were removed, the link to the original receipt was broken and the cancellation errored (Yes, the WDR numbers were put back in to try to cancel the receipt, but it didn’t work). In the end we had to submit a ticket to IFS which is currently in progress. The case references bug id 159160

 

I had this problem too. You need to update by checking the references on Transaction History.


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  • Do Gooder
  • 2 replies
  • February 16, 2023

I’ll really appreciate if you could update this post once the ticket is solved. Thanks for all 


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  • Do Gooder
  • 2 replies
  • February 24, 2023

Thanks for all   t tv
 

hellodear.in
 


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  • Do Gooder (Customer)
  • 2 replies
  • April 24, 2023

Hi, was a resolution found to this? We’re also experiencing the same issue. 

Thanks.


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  • Author
  • Do Gooder (Customer)
  • 9 replies
  • April 24, 2023

This has not been resolved. you will probably have to log an issue with IFS for a data repiar


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  • Do Gooder (Customer)
  • 2 replies
  • April 25, 2023
BOAABAIN wrote:

This has not been resolved. you will probably have to log an issue with IFS for a data repiar

Thanks for your update.


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  • Sidekick (Partner)
  • 66 replies
  • December 11, 2023

Hi Everyone,

 

if the was solved by the data repair can you please suggest me the script ? or solved by any another way apppreciate if you could share the same .

 

Thanks in advance


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