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Application not picking the Tax id in Customer Order under invoice info

  • 28 December 2021
  • 4 replies
  • 213 views
Dilan Senevirathne
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Userlevel 5
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Hello Everyone.

The customer’s details are as follow

Customer's country is - France
Customer's supply country -Germany
 

 

I have put both Germany and France under document tax information plus country code has been included in Tax ID number

 

But when creating the CO this Tax ID "FR27424850014" does not appear in Tax ID field.

 

 

Thank You.

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Best answer by Xavier Fernando 29 December 2021, 08:48

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4 replies

R
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Userlevel 6
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Hi @Tharaka Senevirathne , please try changing the Tax Liability for Germany as “TAX”. And also, please check whether this is the same document address shown in the Customer Order too.

Dilan Senevirathne
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Userlevel 5
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@Ravinatha Ariyarathna 

Yes it is the same document address. I changed the tax Liability for Germany as “TAX” but still the result is same. 

 

X
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Userlevel 7
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@Tharaka Senevirathne ,

Can you please check whether site’s Country and delivery address conencted to site from Company has country setup as Germany ?

This is working as expected in Core environments.

Dilan Senevirathne
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Userlevel 5
Badge +13

@Xavier Fernando 

Thank you so much. I made the changers you suggested and it works :)

 

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