Hi,
I am new at Assyst and would like to know how i can link user incident tickets to a problem ticket. I dont seem to find any information regarding this on the wiki .
+9Hello Irfan,
Please explore dedicated section for Assyst Customers
https://community.ifs.com/ifs-assyst-328
I have also moved your question there so it gets better exposure.
+2Hey,
maybe the Assyst Wiki can help you: https://wiki.axiossystems.com/assyst11-5Wiki/index.php/Link_Reasons_Theory. You have to administer a few things first: e.g. via the Link Reason Form (all informations in the Wiki as well).Later, you can use the event search to call up several events at the same time and then right-click on one to link the events.
Hi Irfan,
I believe Jeremias pointed to the wiki page that should help you.
You can link incident to Pbs manually orautmatically (when create a PB using state action)
Here the link for the latest assyst version 11.8
Link Reasons Theory - assyst11-8Wiki (axiossystems.com)
Kind Regards,
Caroline
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