Is anyone tracking known errors for problems? If so, how are you tracking them? We have just implemented problem management and we have some known errors within our knowledge procedures as ‘workarounds’, however, looking at ways to keep them in an event monitor/database format. Just wanted to reach out here for any ideas.
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Known Error Database for Problems
Best answer by greymoose
We created a custom field on our Problem form named Type. The related lookup includes ‘Known Error’ as an option. Our Problem Manager can then use an assyst query/monitor to view all open known errors.
+5We created a custom field on our Problem form named Type. The related lookup includes ‘Known Error’ as an option. Our Problem Manager can then use an assyst query/monitor to view all open known errors.
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