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How to fetch Linked Event Group Id in ETM

M
Do Gooder (Customer)
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I have a requirement to link a newly created Service Request to existing Service Request using ETM.

 

Complete process:

I am triggering an ETM Channel on a task of Service Request. From this ETM Channel I am creating a new Service Request. Everything is working fine.

The only issue is that I am not able to link this new Service Request with existing Service Request.

Please help.

Best answer by Steve Exley

Is this what we fixed yesterday Manish by creating a new linked event group and then using an iterated link event mapper to link the newly created Service Request?

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    S
    Hero (Employee)
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    • Steve Exley
    • Hero (Employee)
    • October 28, 2022

    Is this what we fixed yesterday Manish by creating a new linked event group and then using an iterated link event mapper to link the newly created Service Request?

    M
    Do Gooder (Customer)
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    • Manish Verma
    • Do Gooder (Customer)
    • October 28, 2022

    Thank you Steve for your help🙂

    Reply


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