Is there a way to pull Event Info into an auto generated email when you submit a ticket in assystNET and assystWEB?
Currently, our “Thank you” email provides the ticket number etc. and then the Event Description (EVENT_DESC). The issue with that is that it shows ALL questions in the form even if they were hidden and/or not filled out.
The data we want to show in the email are ONLY the questions that were answered (what shows in assystNET once submitted)
We just want to hide any unanswered questions in the notification email.
Currently, it shows like this:
[[INCIDENT DESCRIPTION\DESCRIPTION DE L'INCIDENT]]
No description entered. See Additional Information.
<==# ADDITIONAL INFORMATION (DO NOT EDIT) #=
** CSDN issue
CSDN Client Specific Issue (Disability Benefits)
** Are you, the requestor part of COD?
[empty]
** CSDN ID (9-12 digits required)
123456879
** Client Name
testing
** Created on (i.e. YYYY-MM-DD @ HH:MM)
[empty]
** Create by
[empty]
** Type (name of document)
[empty]
** Does the SHRST Evidence Bundle contain documents which belong to another client?
[empty]
** Which pages of the SHRST Evidence Bundle are impacted?
[empty]
We only want to show what actually was filled out
