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Question

Work Task-Mwo-Maintenance App

  • February 15, 2026
  • 3 replies
  • 32 views
N
Do Gooder (Partner)

Hi

I’m seeking input from the community regarding a status synchronization issue between the MWO Maintenance App and IFS Cloud.

In the MWO Maintenance App, within Work Task details, all task steps were updated to Done, time was reported, and the Work Task status was moved to Completed. However, when reviewing the same Work Task in IFS Cloud, only a subset of the steps reflects the Done status, while the remaining steps still appear as Not Done. Additionally, the reported time is not fully updated in IFS Cloud.

Has anyone encountered a similar discrepancy between the mobile app and IFS Cloud? Any insights on potential causes, sync settings to review, or recommended troubleshooting steps would be greatly appreciated.

Thank You

NK

    3 replies

    kasunhp
    Sidekick (Partner)
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    • kasunhp
    • Sidekick (Partner)
    • February 16, 2026

    Hi,

     

    Are you not getting any failed transactions in the system or queued transactions in the mobile?

    N
    Do Gooder (Partner)
    • nkotakonda
    • Author
    • Do Gooder (Partner)
    • February 16, 2026

    Hi 

    I’m not getting any failed transaction for that user.

    Thank You

    NK
    A
    Superhero (Employee)
    • anmise
    • Superhero (Employee)
    • February 17, 2026

    That sounds very odd, if you’re not getting failed transactions ​@nkotakonda. Which version of the app and which version of IFS Cloud is this? 
    I’m assuming that the changes are lost in mobile when you initialize as well i.e. the job is back, step status is reset and time reports are gone?

    Can you recreate this reliably or does it only happen in certain scenarios, for certain users? 

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