Is there a place/screen to find out that if SLA is attached to Work Order/Work Task in Cloud and the same has elapsed in Work Task… Duration of Elapsed days of SLA
Best answer by Nethmini Kosvinna
View originalIs there a place/screen to find out that if SLA is attached to Work Order/Work Task in Cloud and the same has elapsed in Work Task… Duration of Elapsed days of SLA
Best answer by Nethmini Kosvinna
View original Hi Raviprasadprem,
In Prepare work order window you can Find SLA column here.
In Work Task Window you can Find SLA here.
Please note that in the work task window ‘SLA Latest Start’ and ‘SLA Latest Finish’ is calculated based on the SLA Order Line connected to the work task. This field is only applicable for work tasks that have originated from a service contract. This field is for informational purposes only.
As per my knowledge if the Work Task is originated from a service contract then you can have an idea regarding SLA by checking ‘SLA Latest Start’ and ‘SLA Latest Finish’ fields.
Hope this helps,
Best Regards,
Roshan
Thanks Roshan…
but i want to know how many days/Hrs has passed since SLA Finish Date
Hi
There are no such standard fields in IFS which shows the SLA days elapsed. As mentioned by
Hope this helps!!
Regards,
Mithun K V
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