Hi Dhananji,

Can I know whether this error is related to the core functionality or do you observe this in a customer environment, where customizations are available ?

Best Regards,

Thilini

Hi Thilini, 

I observed in the customer, customization available environment. In the core environment for Generate Invoice Preview , selection of the service contract is not possible. 

 

Hi Dhananji,

Since the issue is related to customization, you will need to check the specification. However kindly follow below steps  to get rid of the error and create invoice preview.

1. Select the service contract you have created.
2. In the services tab, fill the mandatory details and in addition enter, invoice type = resources used, invoice on = work task, work task status =  reported, cust order type = SEO, Select “Create order in released state” (customized).
3. In Scope tab, enter an object id as well.
4. Activate the contract.
5. Now create a service request for the same customer used in the service contract, enter the same object and service contract details.
6. Navigate to prepare workorder form using “Prepare” option.
7. Add a work task, release it.
8. Enter an sales line  (You may report time and make sure the sales line created has sales part connected and the state is Invoiceable).
9. Set the task to reported.
10. Now try to create invoice preview.

Hope this will answer your query.

Best Regards,

Thilini

@Thilini Kumarasinghe  Thank you for the information. :)