Hi,
We’re on Cloud 23R2. I’ve noticed that when issuing parts directly using “direct issue” on the tech portal, the parts aren’t registered under the Material tab in the work task, but only registered as costs.
This might be confusing as everyone looks at the Materials area on the work task to see what parts were issued, where the direct issued parts now don’t appear. What was the reasoning behind it? Is that a bug?
Hi
This is not a bug. It is the behavior when the technician has a material requirement while executing the work task and issues them through inventory.
These are not planned material that’s why it doesn't create a material line but only the cost is reported.
Hope this clarifies.
Best Regards
Eresha
Hi
This is not a bug. It is the behavior when the technician has a material requirement while executing the work task and issues them through inventory.
These are not planned material that’s why it doesn't create a material line but only the cost is reported.
Hope this clarifies.
Best Regards
Eresha
Here’s another problem with “direct issue” not registering records under materials tab. The Work Task report doesn’t recognize these either, as the standard report is configured to pick only parts issued through material reqs. There is no provision to show any parts consumed with the direct issue. An oversight?
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