Hi Community,
In IFS Cloud 22R1 SU3, the Customer No is not inherited from the Object party when creating a new Work Order on this Object from the “Prepare Work Order” page. Is it a bug or is there a set up missing somewhere ? Thanks
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Customer No not inherited from Object party
+14Best answer by Nethmini Kosvinna
Hi
In the Prepare Work Order window you have to manually enter the Customer No and it is not inherited from the Object as far as I know. This is the same behavior in APP10 as well. However if you create a service request first, in the service request, once the object ID is entered connected customer is fetched automatically.
Thanks,
Nethmini
+18Hi
In the Prepare Work Order window you have to manually enter the Customer No and it is not inherited from the Object as far as I know. This is the same behavior in APP10 as well. However if you create a service request first, in the service request, once the object ID is entered connected customer is fetched automatically.
Thanks,
Nethmini
https://www.linkedin.com/in/nethmini-rathsala-kosvinna-8371b6127/
Hi
Here the ‘customer name field’ is for customer who is responsible for the work order, and it will not inherited from object. same functionality in App10 and 21R1 as well. What
Best regards,
Bimsara
1 person likes this
+14Hi
Thank you both for your quick reply on this
Kind regards
Lénaïc
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