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Q&A Discussion of IFS Solutions for our IFS Employees, Partners and Customers

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kibsdkSidekick (Employee)

asked in Document Management (DocMan)

Missing drag and drop in Create Document form

I am missting the drag and drop option when creating new documents in all of our nordic presales environment on 21R2 - running in Chrome. If I run in Edge it worksWondering if I am missing a setup somewhere - or if I am experiencing a bugMy Create New Document form looks like this in Chrome and like this in Edge:

AndryisSidekick (Partner)

asked in Assets (Asset Management)

Work Order Criteria Generation error

When I try to generate with Work Order Criteria Generation from this screen I’m getting the following error details. I notice that it’s traying to generate also Calendar based WO. And below, I’m getting status of unfinished WO.Does someone have an explanation? Great thanksBest regards

NishithDasDo Gooder (Partner)

asked in Data Migration

Excel Migration with Custom field not working in IFS Cloud

In method list tab have added Custom view name and _CFP.CF_NEW__ method and kept only custom fields and INFO_, OBJID_, ATTR_CF_, ATTR_, ACTION_ but unable to add fetch condition below in RULES tab“PROJECT_MISC_PROCUREMENT.OBJKEY=PROJECT_MISC_PROCUREMENT_CFV.OBJKEY”getting below error while trying to add the fetch condition

SanjayaDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

How to request "Register the Mobile App" from "mobile app development team" - NotifyMe

Hi,The documentation on NotifyMe App, describes a step to “Register the Mobile App”.Is there a document explaining the process? [IFS Cloud - 23R1 UPD 6] My Status:I have created the Azure Notification Hub. And the notifications are received to the Notification Hub.Which means the Notifications are sent from IFS Cloud successfully to the notification hub. i.e. Application parameters in IFS Cloud are correctly defined. The Notification Hub metrics shows that the requests have failed. Understandably this is due to not setting up the Google and Apple settings which requires keys from the development team.Thank you,Sanjaya

Magdalena KasjaniukSidekick (Customer)

asked in Distribution (CRM, Commerce)

correction invoce for Works order

Hello,I created customer order where I added line (product) from Works order. Next i prepared customer invoce. Now, I want to create correction invoce, but I can't. I received form the Database Background job : “job status: warningORA-20110: CustomerOrderInvItem.SERVICECREDITERR: Creating a credit/correction invoice is not allowed. Service crediting/corrections should be handled from the service itself.“How can I do correction invoce ??

jasahuSidekick (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Quick Reports as REST Datasource Disappearing 2 - App10

Hi,As the original topic (Quick Reports as REST Datasource Disappearing) was closed I needed to ask in this form.@hansend, @ReinierHulsman, @Thomas Langenberg, @DHCRADPA : Have you managed to find some stable solution since - maybe with a later Service Pack (UPD23 is the current one)?What I am primarily interested in:Is the reason for QRs as REST datasource becoming unavailable still mystic or is it just because underlying structures were changed?In the second case I dare to rely on them, otherwise we need to find another solution.

CBICRUSUDo Gooder (Customer)

asked in Finance (Financials)

Service Contracts Invoicing

Good afternoon After the service contracts are created, what is the best way to keep track of what you need to invoice?Is there a screen where I can see what do I need to invoice next? As a flow, I was thinking that the employee that creates the Service Contract to Generate Invoice Lines for Preview for all Invoice Periods, then the billing clerk can go to Invoice Plan Details screen, select all invoices that don’t have an Invoice number attached, and Create Invoices based on the Invoice From Date. Any other ideas? Thanks,Cora

Charana UdugamaSuperhero (Employee)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Test-A-Rest code

Anyone know what this code segment does? :: If no file name is provided, start TestARest in interactive mode.IF "%~1" == "" ( SET FILE_TO_READ=) ELSE ( SET FILE_TO_READ=FileToRead="%~1")

jhebert85Do Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

MWO Transport Task Synchronization

I’ve read similar topics but the answers are not helping in my scenario. Currently, when a transport task is executed, mobile users must either do a full initialization or need to manually sync ‘inventorypart’ and ‘inventorypartinstock’ in order for the recipient to get an in-transit record to receive the part. What is the most efficient way (and causes the least performance reduction) to make these entities sync after the transport task has been executed? Is there a custom event that needs to take place, do I edit the entity to sync ‘on changes’, etc..? Thank you for your assistance.

RaviprasadpremDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Remote warehouse to remote warehouse using transport task via MWO

When we move a part Via MWO using Transport task from one Remote warehouse to another remote warehouse, ever time receiver Remote warehouse User through his mobile has to initialize, then it will show in move stock screen, its not working when we Sync, is there any setup we missed, can any one know to avoid initialization process.

Adam MazurczakHero (Employee)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Business Reporter issue

Hi BR experts,Could you please advise me on the following issue?When the customer orders the BR report(using their credentials), they get an empty report.But when I order the same report (using my credentials) I get the report with data.To be honest, I'm not sure if it's related to the user credentials or rather to the local settings.I tried to reproduce this issue using my credentials, but I couldn't do it until I turned on the debugger.When I turned it on, I received an empty report.Have you ever encountered an issue like this?Do you have any suggestions how to solve it, I mean how to ensure that when the customer orders a report using their credentials, they receive a report with data.I would be grateful for your assistance.Best regards,Adam

barnerDo Gooder (Customer)

asked in Supply Chain

Payment Terms for Customer Agreement

Hi,Does anyone know if we can define different Payment Terms for Customer Agreements in IFS (Cloud)?Customer (in real life) can negotiate for better prices, discounts AND better payment terms for different Agreements .In Customer Agreement we define special prices, discounts, delivery terms etc. That is great.But what about Payment Terms?One Customer can have different Agreements, but only one payment(?)Br. Barbara

Bathi1206Do Gooder (Partner)

asked in Finance (Financials)

Differnce between accounting currency and parallel currency

What is accounting currency and parallel currency for particular company.

TTRACYSidekick (Customer)

asked in Document Management (DocMan)

Document Management - Basic User access

I am working on setting up Document Management in our company for Standard Operating Procedures. The management part is working, but I am curious how other users are making the documents available to the basic users (operators, laborers, etc) with limited access.Are you just managing the document revisions in Doc Mgmt and the publishing out to another location (Internal company webpage)?Are you creating a custom lobby to present the documents in an “organized” manner?Just looking for ideas from other users. Thanks in advance.

ManilkaPDo Gooder (Customer)

asked in Finance (Financials)

Fixed Asset with incorrect Acquisition Date

I have a fixed asset that was imported with the incorrect acquisition date and couple of depreciation have already been run. What are my options to correct this? Rollback depreciation and deactivate object and create a new object with correct acquisition date ?

CBICRUSUDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

IFS10-Internal Customer on Work Order/Work task

Hello, The Work Task Cost Code Rules indicate that Internal Customer can be used as a criteria.Where on the Work Order or Work Task can I enter an Internal Customer? Thanks,Cora

MelTanyaSSidekick (Partner)

asked in Finance (Financials)

M18 appears twice when matching PO receipt on invoice

Hello to the community,I am trying supplier invoicing workflow and for the first time, I am having two lines of M18 when matching PO receipts (parts received into arrival) on the manual supplier invoice, does anyone know what could be the reason for this and how to avoid having this problem in the future? I am wondering if there has been something done on the supplier’s window but not sure. Thank you for your help Tanya

markvkDo Gooder (Customer)

asked in Finance (Financials)

Tax Area ID

We are on IFS Cloud and have a customer saying they are getting charged the wrong sales tax rate. We are using Vertex as our tax software interfacing with IFS. I have reached out to Vertex already and it appears one side of the road is one tax rate; the other side is a different tax rate. Vertex told me to set the Tax Area ID so that can pass thru the ERP. I assume this is on the customer record and probably tied to the address we are sending it. I am not finding a field for this Tax Area ID. Anybody have an ideas?

manikantakoradaDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Comparison Doc of Cloud Service Management Vs FSM Stand Alone tool

Hi Team I am looking for a document with the comparison feautures of IFS Cloud Service management vs IFS FSM Stand Alone tool. What are available in cloud which is not in FSM and vice versa.

FekSuresCDo Gooder (Partner)

asked in Finance (Financials)

CUP_OCRNOR - OCR Domestic Payments in NOK, Norway

Hi All,Good Day!Anyone worked on external file template CUP_OCRNOR - OCR Domestic Payments in NOK, Norway.I am trying to upload this file and getting some error.It would be good if anybody worked on it and provide sample file for the same to cross check with my file.This requirements for IFS App 10. Appreciate your valuable inputs or suggestion for the same. Getting below error:

CBICRUSUDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Revoke Approval of Work Order Invoice Preview

Good afternoon, We are trying to cancel a Customer Order in Planned status originated from an Work Order, so we used Revoke Approval of the Invoice Preview.The background job goes into error, asking for a Cancellation Code. Where can I enter the Cancellation Code? Thanks,Cora

SudaraDo Gooder (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

IFS Notify Me App Crashing without Warning at Synchronization/Initiation

For one of our customers who is on IFS Cloud, IFS Notify Me app had been set up and trialled for the past few weeks which worked fine. However, since a few days ago, when logging into the app, it crashes when it starts to sync. This happens without any warning and the app just simply closes off. All environments (both prod and non-prod) have this issue. The internal IT team has verified that no changes to the network or the servers have been carried out lately. The issue does not exist in other customers’ environments. Has anyone experienced this issue or something similar? Any hunches on what may be going on / remedies to try out? Thanks in Advance!

sayuruDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

How to install new SSL Certificate on IFS Touch APPs

Can anyone Guide me how to import new SSL Certificate on IFS TOUCHAPPS.

fengSidekick (Employee)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

How do I set the URL parameter when using FndStreamMessages in Workflow

Hi,When I use the FndStreamMessages in Workflow, I'm not sure how to set the URL parameter.Do I need to input the entire URL link? like below:http://test.ifs.cloud/main/ifsapplications/web/page/CustomerOrder/Form?$filter=OrderNo eq '${OrderNo}' I'd like to at least not have to input the hostname. Where can I retrieve it from? I've tried just entering the part after the page, but it doesn't seem to work.Best regards,Feng

E.MamcaszDo Gooder (Partner)

asked in Assets (Asset Management)

Moving of a serial objects between sites/companies while maintaining same object ID/serial No.

Hi all,We have a Client with IFS App10 implemented for a single Site that uses Rental Contracts. Now other Sites are being created for the same Company and there is a need to distribute the Serial Objects to the new Sites.The Core Application is incapable of handling moving of a serial objects between sites/companies while maintaining same object ID/serial No. However, this is a customer request that we must fulfill.Changing the site may affect functional flows and analysis data such as financial transactions, material transactions, PM actions, WO and Historical WO.There are some limitations to overcome when delivering a solution for this issue such as, Since the site is a crucial part of the key for an object and its ownership, changing it might loss the tracking information of a serial object.I would like to know if anyone has already created a solution through Events or even Customization and can share this solution because the Client needs an urgent solution and a customization req

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