Service (Touch Apps, MWO, MRO)

This will include the questions related to Touch Apps, Mobile Work Order, Maintenance, and Repair & Overhaul (MRO).

  • 1,726 Topics
  • 5,844 Replies

1726 Topics

J
Do Gooder (Customer)
JPryceDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Work order EAM

I have a work order (created manually and not linked to customer order) which has consumed material from a PO that seems to be CSS Type EAM (booking status transferred).  The WO is connected to a project (the customer on the project is external). I have examples in one of our other IFS companies which has not gone to EAM (so I am assuming it is not system set-up). Can anyone suggest what the issue may be?  How can I check if the project is connected to a sales contract in IFS/Contract Management? 

3
Nethmini Kosvinna
Superhero (Employee)
2 years ago
PirtekKH
Do Gooder (Customer)
PirtekKHDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Ad-Hoc Report Categories

HiHow can I connect the Place table to the Opportunity table for ad--hoc reporting purposes?I have created an ad-hoc report category called Sales and added both the Place and Opportunity tables to it. However, when creating a report from this category I get errors when combining the Place Name with the Opportunity ID and Description. The error is: Any ideas?

2
T
Sidekick (Customer)
2 years ago
I
Sidekick
imharshit003
asked in Service (Touch Apps, MWO, MRO)

In Measurements screen in Aurena can we get the data monthly wise.

Dear All, In Aurena, we are using measurements screen where we are getting the data weekly like this week, Last week, two weeks ago etc. My customer wants that can we get the data on monthly basis. Is there any setting from where we can control this. Check attachment. Thanks in advance!BR,HA

1
Mayura Wasantha
Hero (Employee)
4 years ago
V
Hero (Partner)
VinuPHero (Partner)
asked in Service (Touch Apps, MWO, MRO)

TAS cloud resource configuration changed after the initialization.

When I change the sync all objects, sync all parts, Sync WO History for All Objects in the TAS portal for a apps 9 environment, the changes are not affected in the mobile even after an initialization. E.g. If I tick the sync all Objects in the TAS cloud resource configuration, even after a mobile client initialization, I can only see the objects that are connected to my mobile user.

1
Subash Perera
Hero (Employee)
4 years ago
H
Do Gooder (Partner)
HoiMicheWDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

Purchase Requisition on MaintEngApp

Hoping someone could help.  Implementing MaintEngApp for a customer but have an issue with the Purchase Requisition process.The Refresh All Purchase Parts task has been scheduled and the synch rule for purchase parts has been run but we are not seeing the purchase parts in the MWO.  We can see them in IEE.All other areas of the app is working.  Is there another step that is required when pushing the purchase parts to the MaintEngApp? 

7
A
Hero (Partner)
2 years ago
wickrambug
Do Gooder (Former Employee)
wickrambugDo Gooder (Former Employee)
asked in Service (Touch Apps, MWO, MRO)

App param "RECEIVED_TASK_EVENT" in FSM6U5

Hi Team,  I am trying to configure App Param "RECEIVED_TASK_EVENT" but I can not see the task.last_received_person_id or task.last_received_dttm consistently set.The app param description is as follow,“The Event Type used to determine if a Task has already been received on a mobile device. When populated, a Task Event Generation business rule must be configured to create this task event when LAST_RECEIVED_PERSON_ID changes from empty to populated.”Need to understand how the baseline code is setting last_received_person_id, and last_received_dttm when the mobile user has "received" the task? how can I configure RECEIVED_TASK_EVENT app param? and what are the possible Param Values that can have?Thank you in advance for your help on this. Regards,Wickram B. 

4
wickrambug
Do Gooder (Former Employee)
3 years ago
H
Do Gooder (Customer)
hwilkieDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Service Quotation - Calculation Required field

We are using the Service Quotation functionality. We are updating costs via the Operations and Other Demands tabs (within the Work Order tab).When performing updates which change the Cost or Selling price of a quotation, the ‘Calculation Required’ field should become ticked to indicate that the user should perform a RMB ‘Calculate Total Cost and Quoted Price’. However, there are certain actions that do not tick this box, even though the actions themselves will have an effect on the Cost and Selling price. I have noted below the instances of where this box does/doesn’t tick. The end result is that users can potentially proceed with a quote, without the totals in the ‘Quotation Totals’ tab being accurate. Does Tick Creating new line in Operations tab Deleting line in Operations tab Changing Sales Part in Operations tab Creating new line in Other Demands tab Deleting line in Other Demands  tab Changing the Cost field in Other Demands  tab  Doesn't Tick Changing Planned Hours in Operations

2
Thilini Kumarasinghe
Superhero (Employee)
2 years ago
N
Do Gooder (Customer)
nkiphuthDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Credentials Required when reporting in Work Tasks

We just upgraded to  Apps 10 UPD 14, (from UPD 8) and are now being asked to re-enter our credentials each time a work task is finished. This is the case every time, unless they Create New Work, and enter it in themselves. I am unable to find a setting to turn off the re-entering of credentials. Anyone have an idea?

4
N
Do Gooder (Customer)
2 years ago
Kasun Manuranga
Superhero (Employee)
Kasun ManurangaSuperhero (Employee)
asked in Service (Touch Apps, MWO, MRO)

Does obsolete Modification revisions not included in DSO?

Hello,I have a situation in MRO,  some Modifications found not included to tab "Modifications" in relevant Disposition Shop order. When I check I see those MOD REVs exist in Work Scope Task has been Obsolete but new revision has been created.Question is, if the “define work scope” consists an Obsolete modification revision will it not included to Disposition Shop order?Appreciate your assistance here. Thanks,Kasun

4
Kasun Manuranga
Superhero (Employee)
4 years ago
J
Do Gooder (Customer)
jaylee78Do Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

what's the relationship (task number/work order number/order number/ task sequence)?

What's the relationship (task number/work order number/order number/ task sequence)?AURENA

1
J
Do Gooder (Customer)
1 year ago
randallkern
Sidekick (Customer)
randallkernSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Manual External Reporting Is Not Allowed

In IFS APPS 10 V8, we are trying to add an external line to the planning tab of the Prepare Work Order screen. We are able to add the line and save. When we right click on the line and choose Report Manual Transaction we enter the Quantity, the cost and possibly the cost category. We receive an error message that Manual External Reporting is not allowed. How do we enable this?

6
A
Do Gooder (Partner)
1 year ago
V
Hero (Partner)
VinuPHero (Partner)
asked in Service (Touch Apps, MWO, MRO)

How to change the history of the saved schedules?

How to change the history of the saved schedules? Any parameters for it?Tried ‘MaximumSavedSchedules’ but it only for the number of schedules that it keeps in the system, the requirement is to to set up how far i can go back on saved schedules.

2
Phil Lamerton
Superhero (Employee)
4 years ago
T
Do Gooder (Customer)
TDCMANIRULDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Can we write a condition using expression instead of using "change" operator

Can we write a condition using expression instead of using "change" operator. I have a business rule where I have a condition using expression like below: In the same expression can we also check whether PERSON_CAL_EXCEPT.START_DTTM has been changed or not. The intention is not to add one more input param “PERSON_CAL_EXCEPT.START_DTTM”  and not to rebuild the condition again with an additional line  for checking whether PERSON_CAL_EXCEPT.START_DTTM has been changed or not.   Please help if anybody has any suggestion on this.

1
Lee Pinchbeck
Ultimate Hero
3 years ago
M
Do Gooder (Customer)
MehalDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Document Duplicaton - potential IFS bug

Steps to reproduce:I am creating a new document using "Create Document Assistant".I provide details and attach a local file on “Document Information” screen then I clicked on Next.I kept “Correspondence Info” blank and clicked on NextI kept “Select Document Folder” blank and clicked on NextNow, on  “Other Connection” window, by mistake I entered incorrect Project number and clicked on Finish.When I check under document list two documents get created.Investigation done so far:On further investgation using debug tool found that issue is with screen “Other Connection” when you click on “Finish”, application first creates document and then tries to validate connection object. If connection object is not valid, it presents error but does not remove document entry. Now, if user decides to fix the project number correctly after error and clicks on Finish, system creates another entry of document.Issue is only where there is an issue with “Other Connections”.  Is there a way to exclude “other

4
Mathias Dahl
Superhero (Employee)
3 years ago
YONI_LH
Sidekick (Partner)
YONI_LHSidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)

IFS MWO set Language from French to English

Hi everyone I have currently IFS MWO Maintenance set in French and I wish to swap to EnglishI can’t find the settingHere is my current version – it is connected with IFS Cloud 21R2  Help appreciatedThank you Yoni

2
YONI_LH
Sidekick (Partner)
1 year ago
CUCSOLUTIONS
Sidekick (Customer)
CUCSOLUTIONSSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Mobile_Cleanup_Sys.Clean_Faulty_Sync_Tasks__ is executing and not completing

Good day. recently the Mobile_Cleanup_Sys.Clean_Faulty_Sync_Tasks__ is never completing and just keeps executing. We try and kill the job, but it wont stop.I tried setting the error fag on the front end (IEE) and it wont allow me to set this job as an error or stop the job.We tried placing this in its own batch queue to keep it from jamming up the queue and adding more processes to its queue and it just kicked off more of these jobs that will not complete. We are running APPS9 UD14 and mWO. Where to look to diagnose and resolve this issue and how can you kill a process that wont die?

3
CUCSOLUTIONS
Sidekick (Customer)
3 years ago
H
Sidekick (Employee)
HAHEDESidekick (Employee)
asked in Service (Touch Apps, MWO, MRO)

Upload to server of documents from mWO reports a failure: Upload failed, Reason 405

IFS Apps 10, UPD 14, windows based on local laptopmWO: IFS MWO Service 10, Version 10.15.1365.0 When connecting a document to a assignment in the mWO app I get thestatus: When I check the attachments in the work task with IEE, an attachment for the document is created but cannot be opened. The following information is reported: Do you have an idea what could be the reason? Any missing setup?Thx in advanceHarald

6
E
Do Gooder (Partner)
1 year ago
Anjana
Sidekick (Former Employee)
AnjanaSidekick (Former Employee)
asked in Service (Touch Apps, MWO, MRO)

Service Engineer App Notifications  - Not Working

My Customer installed UPD11 recently and also moved the environment to a very secure infrastructure at the same time. The customer is using Android app on Samsung S6 Galaxy tablet. I know the platform operator locked down a lot of things, so this could be the reason for this behaviour. The cstomer is using On-Premise TAS. Anyway, Notifications for new work are not received on the device.  Is this anything we need to check with the IT infrastructure provider?

6
lopespetro
Hero (Customer)
2 years ago
T
Sidekick (Customer)
Thomas WidmoserSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Color codes for calendar exceptions

In general it is possible to define different color codes for different person calendar exception types. My question is: is it possible to differentiate as well between calendar exceptions, which are marked as fixed (fixed_commitment) and which are not indicated "fixed"? As this would be a combination of two criteria (exception type + checkbox "fixed"), the second question is, if such a combination can be represented via color codes. e.g. 1.) Exception type "vacation" has color code blue 2.) Exception type "sick" has color code red 3.) Exception type "vacation" incl. checkbox "fixed" has color code yellow 4.) Exception type "sick" incl. checkbox "fixed" has color code green.   regards, Thomas Widmoser

2
T
Sidekick (Customer)
4 years ago
robert_g
Sidekick (Customer)
robert_gSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

ScanIt Error 401 'Unauthorized Access'

Hi,Has anyone encountered a HTTP 401 unauthorized access error on the ScanIt app before? If there are suggestions it would be much appreciated.Thanks,R

2
Kalana Rathnayake
Hero (Employee)
2 years ago
K
Do Gooder (Employee)
Karina GanobisDo Gooder (Employee)
asked in Service (Touch Apps, MWO, MRO)

How to configure the escalation handler in Call Center

Hi All I need a template for the following escalation rule:CcCase old state != ‘complete’CcCase new state = ‘complete’. If I set the start and end rule as discribed the dispatch action is not triggered.What is wrong here? Thx & BR Karina 

2
K
Do Gooder (Employee)
2 years ago
EqeRobertK
Superhero (Partner)
EqeRobertKSuperhero (Partner)
asked in Service (Touch Apps, MWO, MRO)

Can we configure the pop-up information in the resource monitoring gantt?

All, I managed to have the project allocation in the resource monitoring gantt. Now I see that there is limited information in the pop up on the project. Can we configure the information on this pop up?Please not that this project allocation is only showing when the allocated hours is 100 % within the time interval. There is a case ‘CS0081053 ‘ created for this, hopefully also the project allocated hours less then 100% will be shown.  See also topic for more information 

7
Thilini Kumarasinghe
Superhero (Employee)
1 year ago
H
Do Gooder (Employee)
HarishDo Gooder (Employee)
asked in Service (Touch Apps, MWO, MRO)

Not getting "Request Aborted" when a client executes a long running job for more than 30 mins

The customer is Not getting "Request Aborted" when a foreground process exceeds the 30 minute statement execution limit.  When IFS tries to connect to the customer environment using the iFS VPN and trigger off the same job , the error is generated.  The application is freezing on the customer end as the error message is not being populated. Any possibility that the customer VPN is blocking the handshake sent by the application? Are there any other possibilities on why the “Request Aborted”  message won’t get populated on the customer end.  Are specific logs that can be used to determine the root cause.

0
H
Do Gooder (Employee)
1 year ago
H
Do Gooder (Customer)
hwilkieDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Work Order Budget Tab - Planned Cost/Planned Revenue

We are now using the Service Quotation functionality. Upon accepting a Service Quotation this will generate a work order with pre-populate information, including budget costs/revenue. Within the Budget tab of the work order both Planned Cost and Planned Revenue fields are populated with data.  I would like to use these tabs on some quick reports, however when I query the WORK_ORDER_BUDGET_TAB these fields do not appear. Below is the Systems info page whilst on the Budget tab of a work order. The second screenshot is the table itself. Any ideas how to get access to these two fields?    

2
J
Superhero (Employee)
3 years ago
ctaylor56
Hero (Partner)
ctaylor56Hero (Partner)
asked in Service (Touch Apps, MWO, MRO)

Service Coverage Time

How could I change time type automatically on a work task  time report based on time of day? I have a service work order with service contact. Customer says you can visit the site M-F 8-4. Anything outside those hours we can bill overtime.  Ideas how i can do that in apps 10?  I know about scheduling preference and scheduling availability but nothing that translates availability into pricing markups. AKA coverage time. 

4
ctaylor56
Hero (Partner)
3 years ago

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