Service (Touch Apps, MWO, MRO)

1742 Topics

Work Assignment Time Report calculation

Hi,Using MWO with IFS Cloud 22R1, I noticed that the “Actual Worked Hours” are calculated using “Assignment Finish” date and time.Is it the expected behavior ?It make more sense to me that it would be calculated with “Work Finish” date and time.Kind regards,Lénaïc

1 year ago

Mirco VeltriDo Gooder (Employee)

asked in Service (Touch Apps, MWO, MRO)

MWO Error when Start Work: Failed to read value from TaskRec.Company

Hi All,When clicking on “my Word” → “Start Work” I got the following Error: Utility<GetWorkResourceGroupSeq>: Failed to read value from TaskRec.Company Some additional infoIFSMAINTENGAPP user is assign to right site The user I’m using on MWO Maintenance is belongs to the Company and Site Resource Structure created with a Resource Group (type Person Group) assigned The user is belongs to the Resource Group where I can see Company and Site details The WO is assigned to the Maintenance Org Security Group granted to AURENA_NATIVE_APPS for MWO MaintEngApp 22 System Details:IFS Cloud 22R1 MWO Maintenance v. 22.9.642.0 What should I check more? Any input?Thanks in advance for your help.

1 year ago

farzeDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Notify Me is not showing in Apps screen

Hi everyone! My IFS system is not showing me the Notify Me app on App’s Screen, and I can’t add it manually. I already activated it on Touch Apps Server and ran the grants in the Database. What can I do to “Notify Me” appears on Apps Screen in the IFS? Thanks!!

1 year ago

hmccabeSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

view mwo signature in IFS work order

I found this discussion regarding how to view signatures on a work order. I do not see the Work Tasks tab in IFS 9. Is there another place where the signature from the mobile work order app can be seen on the work order in IFS?

1 year ago

Dasun NavodaSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

New fields added via modification not available in Aurena native page designer

We have added a new field “C_SAFETY” to Aurena “Work Task” page via a modification. This “C_” field is available in both JT_TASK_TAB table & JT_TASK base database view.We want to add this field to Aurena Native “Work Details” page, but it is not shown in the aurena native page designer attribute list under content. We have another set of custom fields added to the same “JT_TASK” entity as a configuration (CF$_TEST1, CF$_TEST2)and these custom fields available in “Aurena Native Page Designer”, but none of the fields added via a MOD not available in.Any reason it is not available?

1 year ago

CooErikaSDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS Cloud Assignment Handover

Hi, In Apps 10 very nice functionality of Handover was introduced. However I cant make it work properly in IFS Cloud. I use Maintenance Engineer portal. I started the job, created Material Requisition and then want to use Handover functionality to move the task away from me as by the time materials will be receive there is no guarantee original engineer will do the task. I selected Handover which goes away from my to do list. However, it doesnt seem that supervisor can assign the assignment to the different person - only engineer can assign it to himself using portal. Can you please advise what is the best approach here as I dont want engineers assigning jobs to themselves? I need to make sure I use the same Work Task so that I can use requested materials. I dont want to use Incomplete as it puts Work Task in status Work Done when it is not actually done… I noticed there is a flag “Has follow on visit” but I dont know how to make it work to say yes and does it even relevant to the solu

1 year ago

Ex1PankaGDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

MWO - Getting Value Cert error while installing

We are installing Touch apps and getting error - value cannot be null. Parameter name : certerror attached,can some one help on the same.ANy urgent help is welcomeRegadsPankaj

1 year ago

ronhuHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Service Contract various invoice plan

Community,Wondering how to define invoice parameters for below scenarioScenario: 1 year service contract, for example 12000, first invoice 6000 will be issued immediately when contract is activated, then after half a year, will invoice customer 25%, after one time visit, then pay rest of 25%.we usually use service contract 1 year contract in periodic 1 month, so system will split it evenly by 12 month. but we don’t know how to do the scenario described above.Thank you.

1 year ago

jbernardoHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Business Rule - Using person making change as a parameter

I am working on a validation business rule that allows only specific people to change a request from CLOSED status to OPEN I figured the best way to do this would be using the REQUEST_EVENT table and CREATED_BY column. However, the event is only created AFTER insert so this wouldn't work. Is there another way to set this rule by the user actively doing it? or are business rules limited to tables & columns? Is this something i would need to do via XML?

1 year ago

courtney.engelSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Base profile customizations not holding properly into user profiles in work task IFS10

We have customized the work task screen on base profiles. It was a new screen for our users in IFS 10 so we didn’t think we had to clear their personal nodes. In the base profile everything is clean looking. In the user profile everything is “smooshed”. I can get screenshots from the users - but it is not everyone either in a base profile. Just some of the users. In our test environment we saw it and then when I refreshed the base profile and logged in as some users it seemed fine. So I updated the base profile when we moved into production but it is still plaguing some users. Is there any reason this could be happening? Any suggestions other than removing the nodes from all of the users personal profiles to update back to the base? Or any easy way to do that for many users in different profiles?

1 year ago

DanielHSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

MWO Init Waiting for GP / ORA-01873: the leading precision of the interval is too small

Hi together, we have a problem that the MWO Service App is not connecting to the server. Every User we used, is stuck on the same loading screen during initlization.Furthermore, we used already several new environments and the issue always exists. After around 24 hours, sometimes we can connect, however changes in object, workflow configuration etc. need again around 24 hours to show up in the mobile devices. We have set up everything according to the technical documentation correctly: 1, IAM Clients → set up the URL´s2, User IFSSERVICEENGAPP & IFSMAINENGAPP added to the relevant company as well site3, Database Processes are “Scheduled” and active Every Native User has the status in installed Apps “Init Waiting for GP” Furthermore, we found out that we get an error in Grouped Push Transaction Traces:Error when processing transactions in procedure Mobile_Transaction_Batch_SYS.Execute_Task_. Error: Error during execution of GroupedPush background task (ORA-01873: the leading preci

1 year ago

dadudeSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Where is Start Date and End Date of a time report in the MWO in IFS abailable?

Dear all.We’re preparing a quick report for HR related time bookings based on transaction in the MWO.For this we need the Start Date and the End Date from the users entry:User entry in mWOIn IFS we only see this as time report:IFS time reportAs you see, the reported time is in the future. IFS only creates a transaction date and duration. What we need is the possibility to see the time stamps as reported in the mwo. Please point to the LU in IFS. T&R

1 year ago

ctaylor56Hero (Partner)

asked in Service (Touch Apps, MWO, MRO)

WIP Reversal for WT Material

I have setup work task cost codes and rules to reverse WIP at CO Line Invoiced and I am only doing this for material. When I issue material on a work task I see the cost code. I then transfer inventory and update the GL. I then proceed to invoice the Work Task and post the customer invoice. I then re-run the transfer inventory (and reposting job) but I am not see the WIP getting reversed. If I manually release WIP and Check and Update accounting, this works, but I need the automatic to work. Has anyone had this issue with Work Task Material (M50)

1 year ago

jeew96Do Gooder

asked in Service (Touch Apps, MWO, MRO)

How to view supplier invoice details using api

Hi,My customer use IFS application and we are going to develop open source project(customer complaint system) using laravel & mysql .For that system they need to load their supplier/customer invoice details from the IFS application.We decided to do it using API.Can you know what are the API that can be used to load IFS customer/supplier invoice details into my custom project.

1 year ago

Bhanuka SenevirathneSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Few Users are Unable to Turn in Maintenance Surveys

Hi, A customer has the following issue, When a user completes a Work Order he has to complete a Survey and this is mandatory. but the issue is there are 2 users which cannot complete the survey.in logs, a users Employee ID is showing as “100044JNEFF” and there is no employee as “100044JNEFF”there are 2 employees registered for the same user, and their employee ids are “JNEFF” and “100044”. somehow these 2 ids are getting mixed and taken as one employee id. initially, I thought, terminating one employee would solve the issue but it didn’t. the issue still occurring for the same users.any and all ideas and solutions are welcome, Thanks in Advance. Best Regards,Bhanuka

1 year ago

SWINDEDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Overwrite language in Aurena Native Apps (ServiceEngApp)

Hi Community,my Customer is using IFS Cloud in combination with IFS MWO Service App.Since their company language is english they would like to use the client + app in english.No Problem for Cloud.But since Native Apps always take the device language, we have a show stopper here.It’s not an option to switch all devices to english. Does anybody know how to overwrite this “language of the device” setting?Is there no option to switch only the app language to english?? BR Sven

1 year ago

SWINDEDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Aurena Native App: Customize Service Report

Hi Community, does anybody know if it’s possible to customize the .html layout of the service report in Aurena Native Apps (Service Engineer App)? thanks and BR,Sven

1 year ago

TierajengSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS MWO Failed Transactions handling

Failed transaction handling is big trouble in practical scenarios. Work order transferred to mobile is accepted by the mobile user but later it is taken back or put up in the prepared status in IFS for reassignment or replaning. IN SUCH SCENARIOS, Group messages will fail and handling of these messages becoming big hurdle. How these can be properally handled. Specially, I such scenarios where WO no is showing g different WO no like - 50004 etc.

1 year ago

dmooreSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Expired MWO Survey on Mobile Device

Good afternoon,we have a case where a mobile survey is showing on the engineers device within the e-forms. This survey is not a published survey and is not showing within IFS as a historical/closed survey. Therefore there is no way of deleting the survey from the eForms library. Can anyone suggest a way in which this survey can be deleted from the device. Many thanks for your assistance.

1 year ago

knutivar.vestliDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Object Connection Transformations steps PM action (docReferenceObject)

We want to add documents to LU PmActionWorkStep, and transfer that document to LU JtTaskStep when a work order is generated. Add documents to LU PmActionRole and transfer that to JtTask works fine (Object Connection Transfornations)Anyone who knows TARGET LU KEY for PM_ACTION_WORK_STEP_SEQ?IFS Version: App10 sp 11

1 year ago

GeorgeArmstrongDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

MWO Set up in Cloud

Hi, I set up MWO in Cloud successfully, however following the update I now receive the following error message. I have attempted setting this up again but unfortunately this has not worked. Does anyone have any documentation that I can use to see if anything has been missed? Thanks,George.

1 year ago

courtney.engelSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Stuck Missing Reservation on maintenance material line IFS9

I have no idea how to this happened so I cannot replicate it in our test environments either. We have a part on a released Maintenance Material Requisition that is reserved according to the MMRWhen you try to issue the part you get this warning messageYou can also see that when we try to issue it says that 0 are reserved on this screenSo when you say Yes to the informational message you get this errorWe get that same error if we try to unreserve the line manually, but on that screen it does look like it is still reservedSo we went out to the inventory in stock screen where it shows we have 36 reserved.So we go to the Inventory part In stock Reservations and there is no sign of it being reserved to the Work order.We have tried ran PMRP and MRP against this part to see if that shakes anything up. But we do not know how to resolve this issue. Anyone have any ideas?

1 year ago

RusiruDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

An error occurred. Contact your system administrator for more information

When I try to login to touch app server after the enter the system ID I'm getting below error. What caused this error? and the logs are like this I have restarted the IIS as well

1 year ago

Siva Ganesh MSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

New Work / Additional work in MWO is giving a error/warning

When we create a new work / additional work from MWO Aurena Native, we are getting an warning‘finishCommand: Failed to read expression value from viewstate.DocumentFileSelector.isEmpty’ when we click on Finish and the screen stays there. The new work / additional works are getting created.Any one has came across this error. Please help in resolving the same.Note: APP version: IFS V10 UPD7 & MWO Aurena Native app.Thanks & Regards,Siva Ganesh M

1 year ago

RRPATNAIKDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS MWO Authorization Issue

Hi Team,I have installed IFS MWO Service in my android device. As per the attached community link (https://docs.ifs.com/techdocs/22r1/070_remote_deploy/400_installation_options/130_add-on_cmp/mwo/) I created User and provided the privileges. When I try to log in to the application I’m getting the below authorization error :An error has occurredAuthorizationException:{“type”:2,”code”:2003,”error”:”unauthorized_client”,”errorDescription”:”Client secret not provided in request”,”errorUrl”:”}Can anyone help on this.Regards,RR

1 year ago

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Service (Touch Apps, MWO, MRO)

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