Service (Touch Apps, MWO, MRO)

skurumehmetDo Gooder (Customer)

Application messages are stuck in Released status

We setup mail event. But now its not working. Application messages are stuck in Released status. How can I fix this situation?

1 year ago

Thomas WidmoserSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Person calendar exceptions & is available checkbox

Dear all, If a person got a person calendar exception assigned for a dedicated time period, it is not possible to schedule a task for that time horizon → error/warning message:Using the “Is available” checkbox in the person calendar exception gives the possibility to schedule a task nevertheless.I was expecting to configure this behavior via app params or via business rules. Meaning that we can decide that even without the checkbox “is available” we could schedule tasks. But this seems not to be possible via simple baseline settings.Question:Is this a standard baseline behavior that only via “is available” checkbox in the exception tasks can be scheduled for that time period or am I mistaken and this can be configured in app params or via a business rule (or somewhere else)? The preferred solution for us would be to define only a warning message e.g.“overlapping existing exception! do you want to proceed?”which can be confirmed via yes or canceled via no. regards,Thomas

2 years ago

sszwkaminskiDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

API Get_Info_Category

Hello, Could You please tell me what are the attributes for API Get_Info_Category(...?). IFS 7.5 Best regards, WK

3 years ago

RutJWhalenSuperhero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Resource Gantt Chart

Is it possible to make the Resource Monitoring Gantt Chart read only for certain users? Regards John

2 years ago

woprhoweSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Reverse proxy using Microsoft server for use with Touch Apps

I am able to find some guidance on a reverse proxy using NGINX, but is there anyone out there using Microsoft Windows 2016 as a reverse proxy system for connecting TouchApps to external clients?

2 years ago

ISDSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

How to create Project connection to a New Work Order in MWO App.

Hi all, We are trying to create a New Work Order using the ‘New Work’ function in MWO, select the third option.Then the WO will be created from the MWO Application.At IEE, upon creating a WO, we can RMB the header > Project Connection > Connect to Activity and enter the project connectivity.However, there is no option to connect the WO to a Project currently, from the MWO Application.We would like to know if there is any functionality in MWO App to create Project Connection for a new WO created from the App side.?(Connecting the WO created from MWO at IEE is not a feasible solution since we are running time reporting and material handling flows using MWO App and related cost lines are created for the WO. There after we can’t connect the WO to a Project receiving below error message.)

1 year ago

TierajengSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Unable to create Work order

We have seen that we were in the Work order screen but unable to create the Work order for around three hours. After that issue was automatically resolved. Could you please advise what could be the reason?

4 years ago

KNikitha5Do Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

MWO-Bad Metadata Error

Hello Team,We were adding custom attributes to the mobile screen ‘Work Details’ through developer studio. Later we faced some issue, therefore we reverted back the changes and refreshed server cache. Still when we load the ‘Work Details’ screen, we get an error and the screen doesn’t load in Cloud. The mobile application doesn’t initialize as well. In the Mobile App User Details > Logs screen, we can see this error: “Initialize entity data failed: STMTPREPCALL:Can not prepare statement ({? = call ifsapp.Mobile_Client_SYS.Init_Server_Session__(?,?,?,?,?,?,?,?)}). Exception is: IJ031070: Transaction cannot proceed: STATUS_MARKED_ROLLBACK - IJ031070: Transaction cannot proceed: STATUS_MARKED_ROLLBACK”Is there any other way we can track what causes this issue? Any inputs would be appreciated.

8 months ago

TomokiDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Please tell me how to perform Multilevel Repair（IFS Cloud）

I would like to use the "Salvage Part" function in "Shop Order Multilevel Repair Structure" of "Repair Shop Order". What kind of settings do I need? Detail：I would like to use the "Salvage Part" function of the "Repair Shop Order" to store the parts removed from the product.Using IFS Cloud,　1. Create "CRO Repair" from the "Component Repair Order" screen　↓　2. Release "Repair Shop Order" on the "CRO Repair" screen　↓　3. Check "Shop Order Multilevel Repair Structure" from the "Shop Order (= Repair Shop Order)" screen. My problem is that in 3, the product components are not displayed in the "Salvage Part" of the "Shop Order Multilevel Repair Structure".What do I need to do to display the components here and store them?

2 years ago

BjonesSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Date error when attempting to move Work Task to Work Done status

Attempting to move the status of a Work Task to “Work Done”, receive an error message “Latest Finish must be later than Earliest Start”. The Earliest Start date on this task is 1/1/2019 and Latest Finish is 2/5/2020, so I’m not sure what is throwing this. User cannot go further to close the work task and/or work order.Same error is thrown when attempting to also close the Work Order. Has anyone had this problem, not sure what to look at.

3 years ago

MartinFSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Mobile Surveys

Is there anyway to remove the ‘Continue’ button that appears on mobile survey statements? We have many statements in a row (too much text for one statement) and dont want to have to click ‘Continue’ on each one. In FSM5.7 you didnt need to do this, they all just appeared at once.

2 years ago

dmooreSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Mobile Work Order Customization

Good Afternoon - Can anyone advise how Fields can be enlarged within the Mobile Work Order App - I would like to increase the size of the Performed Action Text Box - Many thanks

2 years ago

KLNADEESHDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Can we user global parameters in Aurena?

How can I use global parameter(‘#PERSON_ID#’) in Aurena lobby element?

3 years ago

meshfemiSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

New Material

Hi Community,what could cause this kind of error message and how do you resolve it? The user had the error when he go into the New Material screen and click the add button.

2 years ago

Siva.PrasadSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS 10 Touch Apps HTTP Error 500.19 - Internal Server Error

Hi, We have installed the IFS 10 Touch apps, installation completed successful. but while opening the web url getting this below error. Please help in resolve this error. Thank You.

10 months ago

LenaicDAVIDHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Is there a setting somewhere in IFS Cloud 22R2 that sets the created Work Task Sales lines as "not invoiceable" by default?

Hi,Status Invoiceable is set by default on the created Work Task Sales lines whenever there is a customer added on the work task. Customer scenario is that IFS Cloud (currently in 22R2 SU10) is used as an EAM solution and not as an ERP. Invoices are not managed in IFS Cloud. However they do need to connect each Work Task to the relevant Customer, which leads to all Work Task Sales Lines to be created as “invoiceable” by default.In order to close Work Orders and Work Tasks, the customer has to manually set all Work Task Sales Lines to “not invoiceable”A setting to change this default behavior did not exist in Apps 10 according to this post: Has it been introduced in IFS Cloud and if so in which version?If this functionality does not exist, is there a way to use Page Designer to set the field “State” to the value “not invoiceable” by default?ThanksKind regardsLénaïc

7 months ago

Chathuri PeirisSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Discount calculation in postings

How to correct the discount for the material un-issue line in postings

4 years ago

GWATSONTXDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Notifications (Banners, Sounds, Badges) not working for Notify Me on iOS

Just started testing Notify Me on iOS (both IFS Aurena Notify Me 10 and IFS Notify Me 10). Everything works except the app itself does not trigger a notification (Banners, Sounds, Badges) on the phone when a new notification is pushed to the app. What am I missing? Any help would be greatly appreciated!IFS Apps 10 Update 13 On-Prem w/IFS Touch Apps Server 10.13.344.0 IFS Aurena Notify Me 10 v10.17.1381.0 IFS Notify Me 10 v1.0.4 iOS 16.1.1 on iPhone SE Notifications enabled for both apps within phone settings Local Network and Background App Refresh enabled for both apps

1 year ago

ADNANSidekick

asked in Service (Touch Apps, MWO, MRO)

Quick Report parameter

I want all projects in the Project table to be listed as pop-up boxes when Project_id is given as the Quick Report parameter.How can I do it ?

3 years ago

dmooreSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Surveys - Saving Answers mid-survey

Good Afternoon,Is there a functionality available where a user can part-complete a MWO Survey, Save answers then return to the survey to complete? Perhaps an On Hold option? Many thanks for your assistance. Dave

2 years ago

GayathriDDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

MWO Customization- New Page

Hi,I’m trying to add a new page into MWO Maintenance application. Is this technically possible? Right now I have created a new page and added it in the Aurena native apps navigator. I tried refreshing the cache and initializing the sync, but, this screen is not visible in the MWO. I tried adding a custom field in the object screen which seems to work fine. Kindly let me know is there any way to achieve this? Thanks in advance.

1 year ago

paul harland

asked in Service (Touch Apps, MWO, MRO)

MWO Service 22r2 - default remote warehouse location

We have recently upgraded to 22r2Suddenly, today, we are unable to Start work on the mobile due to this error.MWO appearance has also changed - it is as if it thinks all of our tasks are pickup tasks (we are not even using inventory).Can anyone advise why we are seeing this

1 year ago

kenai1968Do Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Wrong time in the TAS application

Hi Im having a strange issue in my TAS application, it seems to have an wrong time in the applicationIf i look in the trace log the timestamp is 2 hours after the application server timestamp.Is there any settings to correct this, when i do an counting in the inventory from the Scan IT mobile app i will get an error that its says session corrupted. /Kent

2 years ago

MorrisHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

mobile tab in notification message

FSM6 Update 7 There is now a Mobile tab in the notification message screen. What does it do and how is it used?

3 years ago

PinmayaKSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Rule Process

Can anyone please guide me how i can create a customized XML or input XML business rule where the execution point is Explicit Call. In short i am trying to create a (use defined or customized) business rule which will support explicit call (i.e without any DML kind of operations the business rule should execute). Please provide me one sample data if possible.It will be very helpful for me.

3 years ago

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Service (Touch Apps, MWO, MRO)

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