Service (Touch Apps, MWO, MRO)

This will include the questions related to Touch Apps, Mobile Work Order, Maintenance, and Repair & Overhaul (MRO).

  • 1,741 Topics
  • 5,901 Replies

1741 Topics

Emre.IFS
Do Gooder
Emre.IFSDo Gooder
asked in Service (Touch Apps, MWO, MRO)

How to purchasing or consuming the spare part on the maintenance order?

Hello all, I added a spare part  to a serial object and than I created maintenance order this serial object but I don’t know how to this spare part purchasing or consuming in maintenance order.Can this spare part be automatically consumed in the maintenance order? Please help me to get any procedure for doing this above activity (or) share reference document.Best regards

3
C
Sidekick (Partner)
9 months ago
L
Do Gooder (Partner)
levnimesnDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

Cannot enable Maps in attachments panel in IEE

Maps attachment panel does not appear in the client anywhere at the moment. I need it to connect map possitions to mwo so I first tried to connect it to prepare work order window in IEE. I have added MapPosition^ to ActiveSeparate LU in Object Connections I refreshed cache and tried restarting the client a couple of times. But the Map panel doesn’t seem to apear. But when I remove and re-add the other options in Object Connection, like media library those panels get removed and re-added right away.    

6
lopespetro
Hero (Customer)
2 years ago
F
Do Gooder (Customer)
FionaBrownDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Scan It Touch App - Log for devices that log out due to Idle

Hi IFS Community, Is it possible to extract a record from IFS showing how many times our Scan IT devices are timing out rather than being logged out by the operator?IFS Aurena Scan IT 10 v 10.15.1368.0IFS 10  Many thanks, Fiona :)   ​​​​​​

4
F
Do Gooder (Customer)
2 years ago
U
Do Gooder (Customer)
UmarDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Mobile WO - alternative method for customer signature

Does anyone have an alternative solution for getting a customers signature for the report in of a work order without having to hand over the mobile device to the end customer. Due to covid we have some customers refuse to handle the mobile devices.is there anyone else who has had this issue?

3
S
Do Gooder (Employee)
3 years ago
jbernardo
Hero (Partner)
jbernardoHero (Partner)
asked in Service (Touch Apps, MWO, MRO)

PSO 6.7 - Adding more resource options to schedulign resource

Trying to add more options to the screen heretried updating this via the Lists but whatever option we add or remove, doesn't affect those optionsIs this screen modifiable? PSO 6.7030

8
jbernardo
Hero (Partner)
2 years ago
jbernardo
Hero (Partner)
jbernardoHero (Partner)
asked in Service (Touch Apps, MWO, MRO)

PSO is overlapping calls

It seems PSO is scheduling 2 calls on top of one another when the duration and plan start times show that they cant be that close Here is the PSO ScreenPSO screenshotThe first task that was assigned was done so at 4:30PM On 8/6/20 to start on 8/7/20 @ 8:05AM. 120 Min duration At 5AM on 8/7/20 it assigned another call to the same user for 7:30AM. Even though duration is 123 minutes, PSO expects the user to complete the newly assigned task and drive to the next task within 30 mins? This has happened a few times to different users. Not all users are advising if this has happened. Any insight is apprecaited

5
jbernardo
Hero (Partner)
3 years ago
N
Superhero (Employee)
nickzSuperhero (Employee)
asked in Service (Touch Apps, MWO, MRO)

UI Differing behaviour between Web and Smart client?

We have an issue raised from a customer.They have made a simple config to the ‘Part Search Screen’.They want the  ‘Price Type’ on the ‘Part Financials’ tab to default to  option ‘2’From the UI they’ve simply set the value (see image).   The makes the web client work, but doesn;t affect the Smart client. Why, and what needs to be configured to make this work? 

3
R
Hero (Employee)
3 years ago
D
Sidekick (Partner)
DominikaM
asked in Service (Touch Apps, MWO, MRO)

Information added to the service report in MWO

Is it possible to add text to the service report (Work Report) in the Mobile Work Order touch app? Is it possible to add my company logo?

2
A
Superhero (Employee)
3 years ago
ctaylor56
Hero (Partner)
ctaylor56Hero (Partner)
asked in Service (Touch Apps, MWO, MRO)

mWO Mobile Integration Keywords

Does anyone have the list of keywords that can be used in IFS mWO Mobile Integration? I am looking to pass the task number as a parameter to a web page mobile integration.The example that comes in IFS out-of-the-box is one to pass the MCH_CODE to google. https://www.google.com/search?q={MCH_CODE}&oq={MCH_CODE}#q={MCH_CODE}+manual I am looking to know if there exists a list. Thanks,  Curtis Taylor

3
nitjlk
Do Gooder (Employee)
2 years ago
J
Sidekick (Customer)
jtobinSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Does the IFS Health & Safety module have a mobile app feature?

Hello: Does anyone know if there is a Mobile App (mobility) feature with using the IFS Health & Safety Module with Apps. 10 or IFS Cloud? Thank you,Joann

2
J
Sidekick (Customer)
2 years ago
K
Do Gooder (Customer)
Krzysztof CiesielskiDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

IFS set of laws and mobile application

Hi everyone   I need your help. My organisation want use the mobile apllications like: MWO, TripTracker, TimeTracker, Notify, CRM etc Who knows where I find matching set of laws to these things or export laws from systems and send to me? I will be very thankful

6
Subash Perera
Hero (Employee)
3 years ago
L
Do Gooder (Former Employee)
LEVEAUDo Gooder (Former Employee)
asked in Service (Touch Apps, MWO, MRO)

Eforms to stay on mobile work order till work order returned

We have a requirement for a customer for which we would like to use eforms as digital forms to replace site appraisal forms. What we would like to achieve is that the technician completes a site appraisal in an eform and that the eform after completion stays on the mobile device. This is so that other technicians can see what has been completed in the eform during the execution of the work. Does anyone know if this is possible?

1
eqbstal
Superhero (Partner)
3 years ago
B
Sidekick (Customer)
BORDERSB
asked in Service (Touch Apps, MWO, MRO)

mWO Non-Inventory Sales Parts Functionality Removed

We are in the process of upgrading from Apps8 to Apps10. In mWO, we have the standard Apps8 setup to allow mobile users to select the expense from the mobile device. We set up a Part Catalog Assortment which contains all of our non-inventory sales parts that we would like to use on the work orders for service and travel expenses, which are billed to the customer. The assortment is then assigned under Mobile Part Management > Mobile User Assortments to all mwo users as needed.We have been informed with the most recent changes in Apps10 mWO, there is no out-of-the-box solution for non-inventory sales parts. We have been directed to remote warehouse for inventory parts and given a possible work-around for non-inventory sales part. The viability of the work around is still being hashed out and involved several customizations.Business Need for Apps10: We would like to have the technician select the non-inventory sales part from expenses on the mobile device. When that part is selected, t

3
B
Sidekick (Customer)
3 years ago
I
Sidekick (Customer)
ISDSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Selecting Objects when Creating a WO using MWO App 'New Work' window

Hi All, we are trying to create a New Work Order using the ‘New Work’ function in MWO App as below.But we are unable to use the List of values for the Object ID as it is not appearing to select, on which Object we are going to create the new WO in the below window. Would be great if you could kindly be able to share your kind thoughts, if we have not set up any basic data to enable the same functionality? Many thanks.

7
I
Sidekick (Customer)
1 year ago
Thilini Kumarasinghe
Superhero (Employee)
Thilini KumarasingheSuperhero (Employee)
asked in Service (Touch Apps, MWO, MRO)

Calendar Plan Lines does not work properly according to the specified year

Expectation is to generate calendar plan until maintenance plan horizon. But for some cases it gets stopped

1
Mithila Rathnayake
Hero (Employee)
4 years ago
J
Do Gooder (Customer)
jaylee78Do Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

what's the relationship (task number/work order number/order number/ task sequence)?

What's the relationship (task number/work order number/order number/ task sequence)?AURENA

1
J
Do Gooder (Customer)
1 year ago
S
Do Gooder
SaraDo Gooder
asked in Service (Touch Apps, MWO, MRO)

Capture user login

Hi I need to capture user login to apply some rules. I have tried below conditions but it is not getting triggered when user login.Process details:Type is XMLExecution point is “After Commit Update”Execution type is “All Rules All Value Match” Why it is not getting triggered? is there any other way to capture it?

3
Saranga Amaraweera
Superhero
2 years ago
dadude
Sidekick (Employee)
dadudeSidekick (Employee)
asked in Service (Touch Apps, MWO, MRO)

Adding modified fields in MWO

Hello community,I would like to know, if it is possible to synch/add modified fields into the MWO? I know custom fields are possible, but how about fields, I modified into the LU? Thanks in advance.

3
kathlk
Hero (Employee)
2 years ago
R
Sidekick
RamyaSidekick
asked in Service (Touch Apps, MWO, MRO)

Multiple task creation based on request type

Hi,I want to create multiple task for request automatically based on request type selected,I wrote XML business rule for request screen and able to create single task with below XML code.<update_task>  <task>    <request_id>@request_id</request_id>    <task_type>FIX</task_type>    <insert is_initialized="false" />  </task></update_task> Can anyone please suggest how can I create multiple tasks. ThanksRamya   

1
AdrianEgley
Hero (Customer)
3 years ago
H
Sidekick (Partner)
HoiIndikWSidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)

Setup to enable Automatic clocking in MWO

Hi,Could you please let me know the required steps to enable automatic time clocking in MWO Service for 21R2. This is to capture technician's time automatically using status changes.Thanks!

4
H
Sidekick (Partner)
2 years ago
M
Sidekick (Customer)
MartinFSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

FSM6u8 Andoid Emulator connectivity issue

HI all,We are currently trying to get the FSM6u8 Android app running in the Android emulator.  We have all the neccessary certificates installed on the virtual device, but it just wont connect. When we type the URL into the device browser, it goes to the landing page, but says certificate is missing.  If you click cancel on that message, you still see the page and can download the app.  Each time you go to the URL in the browser after that, you get no certificate message.  Only when you first try it. We are completely stumped with this and would appreciate any help.I have run the app fro the studio and monitored  the logcat and we get the errors below. Thanks in advance. 2021-03-11 15:50:43.933 6940-7085/com.metrix.metrixmobile E/com.metrix.metrixmobile: ProbReadingRemoteResFor1Args: javax.net.ssl.SSLPeerUnverifiedException: CannotVerifyHostname1Args        at com.metrix.architecture.services.MetrixRemoteExecutor.execute(MetrixRemoteExecutor.java:332)        at com.metrix.architecture.

2
M
Sidekick (Customer)
2 years ago
A
Sidekick (Employee)
Abrar khanSidekick (Employee)
asked in Service (Touch Apps, MWO, MRO)

Schedule Board Person calendar exception screen

Hi,  Is it possible to know where the person calendar exception screen is coming from when this is launched via the schedule board resource card?  Is it possible to edit this screen and new user_def fields? In addition we want the exception type drop down to show the description and not the code value  

2
AdrianEgley
Hero (Customer)
2 years ago
CUCSOLUTIONS
Sidekick (Customer)
CUCSOLUTIONSSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Mobile_Cleanup_Sys.Clean_Faulty_Sync_Tasks__ is executing and not completing

Good day. recently the Mobile_Cleanup_Sys.Clean_Faulty_Sync_Tasks__ is never completing and just keeps executing. We try and kill the job, but it wont stop.I tried setting the error fag on the front end (IEE) and it wont allow me to set this job as an error or stop the job.We tried placing this in its own batch queue to keep it from jamming up the queue and adding more processes to its queue and it just kicked off more of these jobs that will not complete. We are running APPS9 UD14 and mWO. Where to look to diagnose and resolve this issue and how can you kill a process that wont die?

3
CUCSOLUTIONS
Sidekick (Customer)
3 years ago
C
Sidekick (Customer)
CaroleSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Document template and structure document

Is it possible to connect automatically an existing document to a new one?Our need is, for a dedicated doc class, a same document is always connected to a new document of this doc class.

1
paul harland
Superhero (Employee)
3 years ago
W
Do Gooder
W.F. BrekveldDo Gooder
asked in Service (Touch Apps, MWO, MRO)

State Change event Sales Quotation to printed

I'm trying to create a event or addition, to set the Sales Quotation to state printed.The Sales Quotation is released if the attached document is released, it is triggered with the below custom event. This works great.But it does not trigger the print checkbox, and therefore the revision function is not triggered.If a update is made for the Sales Quotation, the SQ is not revised, because it has to be in state printed.Can someone give me a hint on how to get the state of the Sales Quotation to printed. declare   info_ varchar2(32000):= null;  objid_ varchar2(32000);  objversion_ varchar2(32000);  null_ varchar2(32000):=null;  pragma autonomous_transaction; begin    select q.objid, q.objversion into objid_, objversion_  from order_quotation q where q.quotation_no=doc_title_api.Get_Title('&NEW:DOC_CLASS', '&NEW:DOC_NO');    ORDER_QUOTATION_API.RELEASE__( info_ , objid_ , objversion_ , null_ , 'DO' );   commit;   end;    

1
Thilini Aluthweediya
Hero (Employee)
3 years ago

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