assyst General

General questions regarding IFS assyst.

  • 290 Topics
  • 687 Replies

290 Topics

M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

Process Conditions

We have a workflow where we want a decision take by System based on the Answers of the decision task.We are getting below error on the decision task: 

2
im_j_sh
Sidekick (Customer)
5 months ago
D
Do Gooder (Customer)
DwagyZDo Gooder (Customer)
asked in assyst General

Assyst Processes stages

Hi,  Could ask for the stages within the process flow to be only RFC actions not generating Tasks ???for implementing as normal task assyst web 11.3regards Ziad

2
D
Do Gooder (Customer)
5 months ago
N
Do Gooder (Customer)
NicoDGDo Gooder (Customer)
posted in assyst General

csg field in knowledge categories

Today it is not possible to enter a customer (csg) to a knowledge catagory.Unfortunately therefore it is possible for the users to see every knowledge catagory in the “explorer tree menu”.It would be more customizable and manageable if there would be a csg field in the knowledge catagory.So that not all users would see all the catagories, but only the related one specified.

4
N
Do Gooder (Customer)
6 months ago
S
Do Gooder (Customer)
Sc3Do Gooder (Customer)
asked in assyst General

Multiple Decisions in one task possible ?

Hi, I am trying to build a new Workflow Process with the Process Designer in assyst v11.5I am not fully familiar with the Workflow expressions, and ho it can help me in aceiving this, but I have a vague idea how they work. Anyways, in that workflow process, at some point, a Decision Task would be assigned to a specific SVD (support team) and the decision they will need to do has 2 more “sub-levels”So, to summarize, that could be something like that:1st Decision Task  = Select the “Level of approval” , let’s say between “Rejected, Level1, Level2 or Level3”then the 2nd decision they neeed to make would be, if Level1 to 3 is selected, then decide if affected user can use “BYOD” or “Company Devices”and last, 3rd decision would be, for each of the above choices, Decide if user can use “any type” of device, or “Phone Only” or “Computer Only”…I know I could build something that would be “nested” and trigger those 3 different tasks, one after the other, in 3 different events, but I don’t find

1
R
Do Gooder (Customer)
6 months ago
N
Sidekick (Partner)
NuwanthikaSidekick (Partner)
asked in assyst General

AssystWeb User Login Setup

Hi All,I have created an assyst user but I couldn’t find where I can setup the username and the password for the user. What am I missing? Note: I’m creating this user to log in to AssytWeb.          Regards,Nuwanthika  

5
A
Hero (Employee)
6 months ago
A
Do Gooder
atahaDo Gooder
asked in assyst General

Error while open customizer

Hello.         I am unable to open customizer when ever I tried to open it it’s always give me this errorjava.io.IOException: Server returned HTTP response code: 403 for URL: https://saned.iau.edu.sa:443/assystweb/applets/customiser.jar    at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(Unknown Source)    at sun.net.www.protocol.http.HttpURLConnection.access$200(Unknown Source)    at sun.net.www.protocol.http.HttpURLConnection$9.run(Unknown Source)    at sun.net.www.protocol.http.HttpURLConnection$9.run(Unknown Source)    at java.security.AccessController.doPrivileged(Native Method)    at java.security.AccessController.doPrivilegedWithCombiner(Unknown Source)    at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)    at sun.net.www.protocol.https.HttpsURLConnectionImpl.getInputStream(Unknown Source)    at com.sun.deploy.net.HttpUtils.followRedirects(Unknown Source)    at com.sun.deploy.net.BasicHttpRequest.doRequest(Unknown Source)    at com.sun.

6
A
Do Gooder
6 months ago
N
Do Gooder (Customer)
neha28Do Gooder (Customer)
asked in assyst General

Adding custom fields expressions in Action Templates

Hi,I'm working on an Action Template and require the custom field values in a form entered by the user to automatically populate into the template.As of now, we are only capable of pulling Standard field values of a form, but my question is for Custom field in a form. Is it possible to get them auto-populate by writing expressions? If so, then please let us know. Also is it possible to grab the details of the user from his/her contact-user profile using an expression in the template? Below is a Service Offering Form and we need some of its CUSTOM fields to automatically populate in our Action Template.A form with Custon fields highlighted.Thank you in advance.

2
R
Do Gooder (Customer)
6 months ago
Ralf.Wich
Do Gooder
Ralf.WichDo Gooder
asked in assyst General

Self Service Portal Search no Results

After typing a text into Serach field and click search, every time the same result : cannot find. seems to be a bug in serch engine related to Assyst NET

2
Ralf.Wich
Do Gooder
7 months ago
R
Do Gooder (Customer)
R-CHRISDo Gooder (Customer)
asked in assyst General

Blank entry appearing in Custom Lookups

We are finding that when creating Custom lookups and linking them to new Single Select fields, that a blank option appears in the lookup (that isn’t there in the Custom Lookup) But it only looks to be on some, and not others -   Is this something anyone else is experiencing? Are there any fixes?

1
J
Sidekick (Customer)
7 months ago
J
Sidekick (Customer)
jdavidyoung07Sidekick (Customer)
asked in assyst General

Service Request Model Event

Hi, Simply wondering if there is a way to create a model event for events of the Service Request type? It seems to be possible for Changes, Incidents and Problems, but not Service Requests. Perhaps it is possible in the latest versions (my organization is running on assyst 11.2.3), but workarounds are appreciated as well. Thanks!

3
R
Do Gooder (Customer)
7 months ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

Which Table has Customizer Form Standard Fields Details?

How can we get details of Standard Fields of a Form from Database.Example: We need details of Expressions on Building Field of all Forms that we have.

1
J
Sidekick (Customer)
7 months ago
Ralf.Wich
Do Gooder
Ralf.WichDo Gooder
asked in assyst General

Request for new Hardware (Service Catalogue)

Hi Together, Facing an issue while performing the Request process to be completed:created a new Prcess for Ordering but can not execute the Phase actions . Always in every stage/phase get the message:“The current stage contains mandatory tasks which must be resolved before the next stage can be proceed” But there are no tasks listed to  be resolved. Maybe someone has a hint regarding this Thanks in advanceRalf

1
Arnaud Le Tollec
Do Gooder (Employee)
6 months ago
jyork
Sidekick (Customer)
jyorkSidekick (Customer)
asked in assyst General

CSS hack to "level" Filter and Search for Services

Has anyone come up with a CSS hack to “level” these 2 divs so that they are on the same line. This one has been driving me crazy for some time, not sure why they are not level out of the box.  

2
jyork
Sidekick (Customer)
6 months ago
A
Do Gooder (Customer)
Amal.aljohaniDo Gooder (Customer)
asked in assyst General

Auto-Populate field based on other fields

Hi I would like to ask if there is any way to Auto-Populate a field based on the content of other fields for example:we have 2 fields: 1- Start date 2- End date then we have a field called “ Duration “ to be populated automatically  based on math calculation of start and end date. 

2
R
Do Gooder (Customer)
6 months ago
CHRISTALM
Sidekick (Customer)
CHRISTALMSidekick (Customer)
asked in assyst General

assystNET Affected User - UserID search

Is there a way to allow userID search in assystNET to avoid choosing the wrong user? Currently, when you fill out a form in assystNET, the Affected User is auto-populated to the reporting user.  When you change that, it is based off of name, not userID.  Is there a way to change that so when choosing an Affected User’s name, it also shows their UserID associated with that name?  When you click on the search magnifying glass, there are criteria options, but UserID is not one of them.  Is there a way to add UserID there as well?   

1
jyork
Sidekick (Customer)
7 months ago
A
Sidekick (Customer)
asutliffSidekick (Customer)
asked in assyst General

Item & Contact User / Organisational Structure

Hi all,We have a support ticket outstanding for something however, in the meantime - we would like to see if the community has experienced similar issues or have any workarounds.When we update organisational information on our contact user records (Section, Department, etc) we would expect that our item records also update to reflect the change. Unfortunately, this does not happen and reflects poorly in our reports.For example Screenshot #1 was correct at the time of asset allocation however, Rob has now had an org structure change as per Screenshot #2 which we would like to see on the item record.Screenshot #1:Screenshot #2:Thanks in advance.

6
price-r
Do Gooder (Customer)
7 months ago
J
Sidekick (Customer)
jdavidyoung07Sidekick (Customer)
asked in assyst General

Date of Last Action Event Monitor

There seems to be a bug pertaining to the date of the last action field. For example, if I create an event monitor where I want to find all events where the “Follow-up Request” action was the last action taken, it works correctly. But, if I indicate that I’d like to find events where that action was taken, say, at least 5 days ago or more, the date filter doesn’t apply. In fact, it’ll still show events where the action was taken the same day that I am running the query. I’ve tried looking in the release notes but I can’t find any mention of this bug. My organization is running on assyst 11.2.3.

3
D
Do Gooder (Customer)
6 months ago
U
Do Gooder (Customer)
USMAN-ADo Gooder (Customer)
asked in assyst General

Automatic incident creation when mail received

Hi All, We are trying to automate the automatic logging of received incident by mail in Assyst, was wondering if anyone has done this or have some useful input to getting this done. We are trying to eradicate manual intervention for quicker response time Currently running on Assyst 11.6.0 version Any useful tips would be appreciated Thank you  

3
M
Hero (Employee)
7 months ago
J
Sidekick (Customer)
jdavidyoung07Sidekick (Customer)
asked in assyst General

Contact User - User Flags

Hi,My organisation is looking to implement some features using the Contact User form’s User Flags. I am aware that we can modify those according to our needs. However, we have a very specific scenario where we would like to be able to create event queries based on the value of those flags. I haven’t seen those fields in the query form. Is there a way to create event queries using the User Flag values? My organisation is using assyst 11.2.3.Thanks!

6
M
Hero (Employee)
7 months ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

ETM - Add values to multi-select Field

We have a requirement to raise a Service Request from ETM. The form has a multi-select field. How can we add multiple values using ETM to this multi-select field? 

1
C
Hero (Employee)
7 months ago
A
Do Gooder (Customer)
Amal.aljohaniDo Gooder (Customer)
asked in assyst General

Have system in Incident form

Hi  I have a question can we have visibility to SYSTEM  in incident/Service request form https://wiki.axiossystems.com/assyst11-6Wiki/index.php/System_Theory

1
LukaszK
Do Gooder (Employee)
8 months ago
M
Do Gooder (Customer)
mancelticDo Gooder (Customer)
asked in assyst General

Assyst Search Error Message

We have had multiple users (including myself) receive the attached system error message. This issue is very sporadic and does not occur all the time. In addition, it’s not repeatable, so whatever activity the user was doing when the error happened, if they go back in and do it again it always works fine. I’m only aware of this occurring on Assyst Web not our self-service portal. We have not been able to find and pattern or reason for this random system error.Has anyone else encountered this and if so, did you find any root cause and were you able to prevent the issue from occurring?

1
G
Do Gooder (Employee)
8 months ago
M
Do Gooder (Customer)
mchendDo Gooder (Customer)
asked in assyst General

Formatted Text Editor Toolbar query

First time logging a question here so go gently!I am creating some forms in the Customizer and would like some of the fields on each form to have the Formatted Text Editor toolbar but only one field (Description) on each form by default has this functionality and I cannot see how to create new fields that have this or amend the format of existing fields.These are required so that users can paste images into the fields.Anyone know a way around this? :)

1
LukaszK
Do Gooder (Employee)
7 months ago
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General

ETM - Discontinue Secondary Service Department

We have requirement to remove a particular secondary SVD from multiple Assyst Users.We created an ETM Mapper with Resource as “Secondary SVD” and Record to update as SVD and Assyst User Shortcode. But it is not picking up any record.

2
M
Do Gooder (Customer)
8 months ago
S
Do Gooder (Customer)
SmackyDo Gooder (Customer)
asked in assyst General

Sending Attachments In SmartMail

I’m trying to use SmartMail to send all files in a folder but can’t seem to get it to work using this line of code.                -- include_files = [[{                    -- app = AXIOS_BASE .. "\\Data\\Attachments\\",                -- }]],I can’t figure out what the wild card is to include all files in the folder.  If I explicitly state the file name the email with the attachment sends, but if I leave it blank or try any variation of wildcards, I just get an error Invalid email 'include_files' entry: no file exists with title.  The email still sends but no attachments.  The files can be in any format, .pdf, .xlsx, .csv, etc…Any help would be really appreciated.Thanks!   

2
S
Do Gooder (Customer)
8 months ago

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