assyst General

General questions regarding IFS assyst.

  • 287 Topics
  • 677 Replies

287 Topics

R
Do Gooder (Customer)
R-CHRISDo Gooder (Customer)
asked in assyst General

Pulling info from CI into custom Caption field on assystNet logging form

I have logged an idea for this, but am wondering whether anyone may have a better idea of achieving this?We have a custom logging form that has a custom item lookup, and what I would like to be able to do is provide the user with a short summary of what that item is/does. It doesn’t look like the we are able to amend the column profile that appears in the item lookup so it includes a remarks field from the CMDB, so the only way currently to achieve this is to create a caption field and manually enter the text - but for 100’s of items, this is not feasible. Ideally, what I would like to happen is when an item is selected, the next custom is a caption that is configured dynamically pull through the information stored in the remarks field of that item in the CMDB - only needing 1 caption field instead of 100’s. This currently isn’t possible, and logged an idea for this 5 months ago, still with no solution.Is anyone able to advise if there is a better way to achieve this? Any help is appre

0
R
Do Gooder (Customer)
5 days ago
M
Sidekick (Customer)
moconnor1Sidekick (Customer)
asked in assyst General

Assyst ETM/ipaas 500 internal server error

Has anyone using ETM/IPAAS run into an unknown error with creating events or in any integration use case really where the error cause is shown as follows?Looking to see if others are experiencing this issue or if it’s truly unique to an integration we had with a servicenow vendor and our assyst instance via AGS.All that displays as the cause in the failure log of etm is this:500 - <html><head><title>Error</title></head><body>Internal Server Error</body></html>

1
Arnaud Le Tollec
Do Gooder (Employee)
7 days ago
U
Do Gooder (Customer)
USMAN-ADo Gooder (Customer)
asked in assyst General

Oracle Java - Open JDK

Hi Everyone,We need your input as regards our current Java setup for Assyst and we would like to move to open JDK to avoid additional cost to the licenses on this versions.Currently  on java version "1.8.0_333"Java(TM) SE Runtime Environment (build 1.8.0_333-b02)Java HotSpot(TM) 64-Bit Server VM (build 25.333-b02, mixed mode) QuestionWhat are the supported open JDK version for java to downgrade to ? We are running on Assyst version 11.6.1 build 12635We also will like to downgrading to java-1.8.0-openjdk.x86_64 : OpenJDK 8 Runtime EnvironmentWould this work with Wildfly / JBos?Looking at the Wiki page it says it is supported howver not this exact version, we need your experience here if the current version we are plannimng to downgrade to works ok with Assyst. please this is urgent Thank you Abdulrahaman

2
C
Hero (Employee)
21 days ago
N
Do Gooder (Employee)
Natalia FrancoisDo Gooder (Employee)
posted in assyst General

New assyst Workshop series!

assyst workshop: Mastering advanced workflowsHi everyone,Are you looking to maximize your productivity and efficiency? We have just the thing for you!We are thrilled to announce a new workshop series for all assyst users - Uncovering assyst’s tips and tricks. It is aimed at helping you unlock the full potential of the IFS assyst platform. What will you learn?Discover features and functionalities of IFS assyst that you may not have been aware of. Learn practical tips and tricks to streamline your workflows. Understand best practices for using IFS assyst effectively.Don’t miss this opportunity to elevate your IFS assyst experience.The first worshop is taking place next week (Tue, March 26) and it will cover Advanced Workflows. Register here: https://info.ifs.com/assyst_workshop_Mastering_advanced_workflows.html and share the link with your colleagues! We hope to see you there!

2
C
Hero (Employee)
1 day ago
M
Sidekick (Customer)
moconnor1Sidekick (Customer)
asked in assyst General

Expression Help

Looking for assistance with an assyst task - assyst user expression.We have a custom field doing an assyst user single select lookup. The expression I would need is to call the selected assyst users contact user manager as the assyst user for the task to go to. Example: custom field lookup; assyst userdecision task goes to assyst user of the manager value of the selected assyst users contact user valueMitch OC contact user manager definition of Jason BCustom Lookup: assyst user selected is Mitch OC; decision task assyst user expression to be Jason BI cannot find a way to make this work on current available expression examples in wiki or otherwise

3
R
Do Gooder (Employee)
1 month ago
askey-s
Sidekick (Customer)
askey-sSidekick (Customer)
asked in assyst General

Cursor Reset to top of form after selection

Hi.  I’ve found that in an assystWeb form, since moving to v11.6 (currently at v11.6.4), if you select a lookup from a list the focus is always returned to the top of the form, rather than tabbing to the next field.  Is this correctable, please?Thanks,Steven

2
Arnaud Le Tollec
Do Gooder (Employee)
7 days ago
schumacher777
Do Gooder (Customer)
schumacher777Do Gooder (Customer)
asked in assyst General

Error in IPaaS log - Transport not scheme specified

Error in IPaaS log - I’ve been looking through the log for the reason for why I cannot get into AssystETM and came across this error. Hoping someone will have a suggestion of what this error means or what I need to “fix/update”. 2024-03-12T14:54:53,036 [CDT] | ERROR | Camel (importToolProcessingContext) thread #2 - JmsConsumer[jmshealthcheck] | DefaultJmsMessageListenerContainer | 248 - org.apache.servicemix.bundles.spring-jms - 4.3.5.RELEASE_1| Could not refresh JMS Connection for destination 'jmshealthcheck' - retrying using FixedBackOff{interval=5000, currentAttempts=0, maxAttempts=unlimited}. Cause: Error while attempting to add new Connection to the pool; nested exception is javax.jms.JMSException: Could not create Transport. Reason: java.io.IOException: Transport not scheme specified: []2024-03-12T14:54:53,052 [CDT] | ERROR | Camel (importToolProcessingContext) thread #12 - JmsConsumer[imports] | DefaultJmsMessageListenerContainer | 248 - org.apache.servicemix.bundles.spring-jms

2
P
Hero (Employee)
18 days ago
im_j_sh
Sidekick (Customer)
im_j_shSidekick (Customer)
asked in assyst General

Seriously private Action Type

We are looking for an action type which is not visible (in the action log) to other service departments. Never. Really Never. :-) Is this possible? I take it that action types flagged as private are visible to creating service departments and current assigned service departments. This is not what we are looking for.Take care,Mathias

2
im_j_sh
Sidekick (Customer)
1 month ago
D
Do Gooder (Customer)
DuncanKDo Gooder (Customer)
asked in assyst General

MBR and assystETM creating tickets with negative incident_ref

Hello, We recently upgraded our assyst production environment to version 11.6.3, and converted off the legacy numbering system. Since the change, our implementation of the assyst Mailbox Reader and our assystETM installation are both creating events which have negative incident_ref values. This did not happen in any of our non-production environments during our testing.A couple of examples are below:  Has anyone run into this before? Thanks, Duncan

1
D
Do Gooder (Customer)
1 month ago
schumacher777
Do Gooder (Customer)
schumacher777Do Gooder (Customer)
asked in assyst General

Error with communication to assystMessagingSystem

I’m working on the install of the Assyst Web Server and our first setup with the External Message System.  I believe I have everything up an going, but posting this to the community in hopes someone might have an answer.  Once the log settles down, at the bottom are these errors.  I don’t know if this is some missing configuration OR just something to “ignore”.  2024-02-26 14:09:27,531 ERROR [org.jboss.as.controller.management-operation] (ServerService Thread Pool -- 381) WFLYCTL0013: Operation ("read-resource-description") failed - address: ([    ("subsystem" => "resource-adapters"),    ("resource-adapter" => "assystMessagingSystem"),    ("connection-definitions" => "ActiveMQConnectionFactoryPool"),    ("statistics" => "extended")]) - failure description: "WFLYCTL0030: No resource definition is registered for address [    (\"subsystem\" => \"resource-adapters\"),    (\"resource-adapter\" => \"assystMessagingSystem\"),    (\"connection-definitions\" => \"ActiveMQCo

0
schumacher777
Do Gooder (Customer)
1 month ago
P
Do Gooder (Partner)
ParindaDo Gooder (Partner)
asked in assyst General

How to mask data field in IFS assyst?

Hello! How to mask data field in IFS assyst? i.e.EmpNo- 12345678 should be masked as XXXXX6789. Only the last 4 digits of EmpNo should be visible. Appreciate if any expert who can help on this.

1
S
Hero (Customer)
2 months ago
N
Sidekick (Partner)
NuwanthikaSidekick (Partner)
asked in assyst General

IFS Assyst : Hide Digits in event Forms

Hi All,  How to mask first 6 digits of a 10 digits number added in a field of event raised by a customer.  Digits should be hidden from the service desk ticket in assystWEB. i.e. Number to be hidden:SSN : 1234567890 After hidden:SSN : XXXXXX7890 Kindly advise. Regards,Nuwanthika

1
S
Hero (Customer)
2 months ago
A
Sidekick (Customer)
AbdullahSidekick (Customer)
asked in assyst General

Public Certificate unrecognize_name

Hello  Team we are creating an integration between our AssystApp and cloud app, we have issued a new public certificate and added it to the SSL Keystore  I can see from my browser the certificate is installed successfully and appearing but when we trying to trigger the API using AssystREST the vendor team are getting this error  ::::JBO-29000: Unexpected exception caught: javax.ws.rs.ProcessingException, msg=javax.net.ssl.SSLHandshakeException: Received fatal alert: unrecognized_name  to resolve this issue I’ve added these llines to standalone.xml but yet it is still not workingany ideas ?             <server name="default-server">                <http-listener name="default" socket-binding="http" redirect-socket="https" enable-http2="true"/>                <https-listener name="https" socket-binding="https" security-realm="ApplicationRealm" enable-http2="true"  sni-host-name="true" />                <host name="default-host" alias="localhost">                 

1
A
Sidekick (Customer)
1 month ago
J
Do Gooder (Customer)
JDosdaleDo Gooder (Customer)
asked in assyst General

Process Designer - Task Question line breaks

Hi all, We (rightly or potentially wrongly) ask multiple questions in the “question” field on tasks in some of our processes , has anyone found a way to force a line break for the detail? Just reading all the questions in one long sentence looks rubbish! Thanks in advance :-) 

1
K
Hero (Customer)
2 months ago
M
Sidekick (Customer)
moconnor1Sidekick (Customer)
asked in assyst General

Unique Service Catalogs for Customer Groups

We hear often about the difficulty for staff in navigating a robust (even if easily searched) Service Catalog between the various customer groups we support. As a healthcare organization servicing both clinical and non-clinical staff, we hear often about the lack of time nurses or providers on the floor have to spend in the catalog.  Given the size and variety of what's on offer I can sympathize.Has anyone come up with unique service catalogs for specific customer groups using the Query Profiles or unique homepages for each given that functionality in more recent releases? How did you accomplish or manage this? Looking for some ideas on how to potentially solve this issue.

1
K
Hero (Customer)
2 months ago
M
Do Gooder (Customer)
madaviesDo Gooder (Customer)
asked in assyst General

assystNET - Alter Label On A Column Profile

Hello,Within assystNET, you can place Event Monitors on the homepage.Some columns within the Event Monitor may not be easy to understand for some people who use the portal (such as SVD Assigned Name) so it has been requested that these be changed to more easily understandable headers where appropriate.So with that goal in mind, does anyone know how to alter the headers of individual columns within assystNET Event Monitors with CSS only?The reason I state ‘CSS only’ as I believe these are the lititations of what can be done via Styling in assyst.Note: I’ve tried inspecting the element in three different browsers which all gave varying outputs.  The one below looked to be the most likely to work but it unfortunately did not (.dgrid-column-6 being SVD Assigned Name):}#dgrid_0 .dgrid-column-6 {  column-header: "Assigned Team";  header: "Assigned Team";}Many thanks in advance

3
M
Do Gooder (Customer)
2 months ago
J
Sidekick (Customer)
jdavidyoung07Sidekick (Customer)
asked in assyst General

Customizer Alias Customizations Database Table

I am wondering if there is a database table that stores the customization details done on particular aliases via the Customizer? For example, I am looking to find what fields are visible to which aliases on specific custom forms. Is there a table that stores this? I’m looking to do this on the Item A field specifically, which is a system field.So far I’m using jptsys_def_state_grp table, which allows me to find which fields have a customization on specific aliases. Now I’d like to know what those customizations are… My organization is currently on assyst 11.2.3 if that helps.Thanks in advance!

3
J
Sidekick (Customer)
1 month ago
askey-s
Sidekick (Customer)
askey-sSidekick (Customer)
asked in assyst General

Hide Order Approval Threshold on Contact User Form

HiI’ve been looking at our Contact User form to update it for some new custom fields that are needed and, whilst it’s been amended, wanting to do a little tidying/hiding of fields we no longer use.  One that I noticed is the Order Approval Threshold field in the Organisation section.  When I looked in the Customiser, I realised that it doesn’t appear in the Form Content list so it can’t be managed at all.  Is this correct, please?  As we don’t use it at the moment, being able to hide it would be useful.Thanks

1
K
Do Gooder (Employee)
12 days ago
N
Sidekick (Partner)
NuwanthikaSidekick (Partner)
asked in assyst General

IFS assyst User Creation (Error)

Hi All,We have created a sample job title as “Not Used”When creating an assyst user and try to save the details an Error is throwing as "job title is required" even though the "Job Title" is already being selected. What can be reason for this error?   Regards,Nuwanthika 

3
C
Hero (Employee)
2 months ago
J
Sidekick (Customer)
jdavidyoung07Sidekick (Customer)
asked in assyst General

Updating development environment based on production changes

Hi, I couldn’t find a resource containing the information that we’re looking for, so I thought I’d log a question here.Our organization has a development and a production environment. We were wondering if there is a way for changes made in production to be automatically replicated on the development environment? In this case, we’re mostly wondering about changes that technicians may apply to singular Items, user profiles, etc. It would be great if those changes could be replicated in development automatically. Is there a feature for this? Does anyone have this set up? We are currently on version 11.2.3, soon to be updated to 11.7.2.

1
M
Hero (Employee)
2 months ago
B
Do Gooder (Employee)
BerenguerEDo Gooder (Employee)
asked in assyst General

IFS Assyst Self-Service

Hi! I downloaded IFS Assyst Self-Service app and I’m getting an error: Server Unreachable. Try again later.We’ve discarded to be a communication problem by running some tests in 443 port. We also confirmed that the server name is being resolved just fine.Do you guys have any idea of what may be causing this behavior? Att.,Elaine

1
B
Do Gooder (Employee)
2 months ago
A
Do Gooder (Customer)
alessio.romanDo Gooder (Customer)
posted in assyst General

Unauthenticated Access to IFS Assyst Knowledge Base - Idea

We need to allow unauthenticated access to the IFS Assyst knowledge base. Right now, only logged-in users can access it. This is a problem for new users who need to register and learn the tool.The information needed for registration is stored elsewhere, making it hard to maintain and access. This setup creates a barrier for new users and hinders the efficient use of our knowledge base.Allowing unauthenticated access would improve the user experience and help keep our knowledge base up-to-date. Please consider this change.

1
C
Hero (Employee)
2 months ago
R
Do Gooder (Customer)
richardwestDo Gooder (Customer)
asked in assyst General

assyst Mobile App - customize home screen

On the IFS assyst Mobile app, once logged in to our site, the Home page shows the IFS assyst logo. Is there a way of changing that logo to be something different?  

4
S
Hero (Customer)
26 days ago
A
Do Gooder (Customer)
alessio.romanDo Gooder (Customer)
posted in assyst General

Unauthenticated Access to IFS Assyst Knowledge Base

We need to allow unauthenticated access to the IFS Assyst knowledge base. Right now, only logged-in users can access it. This is a problem for new users who need to register and learn the tool.The information needed for registration is stored elsewhere, making it hard to maintain and access. This setup creates a barrier for new users and hinders the efficient use of our knowledge base.Allowing unauthenticated access would improve the user experience and help keep our knowledge base up-to-date. Please consider this change.

1
G
Do Gooder (Employee)
3 months ago
J
Do Gooder (Partner)
jokeefeDo Gooder (Partner)
asked in assyst General

Accessing Updates on submitted Problems

My client has been requesting an update for a problem.I had an incident (376354) which resulted in a problem record opened close to two years ago (April 2022).  The problem record is P15952.  I submitted an email to “axios.problem.management@ifs.com” for an update in November.The issue occurs when using Save As New to create a new system.  There is a limit with the amount of items that are saved with the new System.

1
S
Do Gooder (Employee)
3 months ago

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