assyst General

General questions regarding IFS assyst.

  • 290 Topics
  • 688 Replies

290 Topics

R
Do Gooder (Customer)
richardwestDo Gooder (Customer)
asked in assyst General

assyst Mobile App - customize home screen

On the IFS assyst Mobile app, once logged in to our site, the Home page shows the IFS assyst logo. Is there a way of changing that logo to be something different?  

4
S
Hero (Customer)
1 month ago
N
Do Gooder (Customer)
NicoDGDo Gooder (Customer)
posted in assyst General

csg field in knowledge categories

Today it is not possible to enter a customer (csg) to a knowledge catagory.Unfortunately therefore it is possible for the users to see every knowledge catagory in the “explorer tree menu”.It would be more customizable and manageable if there would be a csg field in the knowledge catagory.So that not all users would see all the catagories, but only the related one specified.

4
N
Do Gooder (Customer)
6 months ago
M
Do Gooder (Customer)
mwinn2480Do Gooder (Customer)
asked in assyst General

assystNET won't load after upgrade

We upgraded to assyst version 11.5.1 and I have one user who cannot get assystNET to load at all. She just gets a blank white screen. We have tried the following but nothing has worked.Cleared browser cache/history Cleared temp files Cleared roaming files Restarted machine Tested in a different browser (Edge since it was initially happening in Chrome Tried different instances in Citrix (Chrome and Edge) Tried different instances on a VM (Chrome and Edge) Updated Chrome on the VM to match the newer version locally

4
R
Do Gooder (Customer)
5 months ago
J
Do Gooder (Partner)
jdelormeDo Gooder (Partner)
asked in assyst General

IFS assyst Application Launcher

I need the latest version 1.0.12 of assystApplicationLauncher to support Client-Side-Jobs and do not see it in the download site “https://downloads.axiossystems.com/index.html”.

3
J
Do Gooder (Partner)
1 year ago
askey-s
Sidekick (Customer)
askey-sSidekick (Customer)
asked in assyst General

Custom Item Forms Created in v11.4 Don't Show Correctly in v11.5

I created some custom item forms in v11.4.3, applied the necessary visibility requirements, and associated the form with the required Product Class value.  However, since I upgraded our test environment to v11.5.1 the majority of the fields in the custom forms don’t show, even though they are not hidden or discontinued.  If I remove the custom form association then the default Item form details are all shown.  I also tried creating a new custom form (from the default) and, without making any changes for visibility etc, all fields are still not shown.Is there anything I need to change/reset/correct for custom forms at v11.5?

3
S
Hero (Employee)
1 year ago
Z
Do Gooder (Customer)
Zakk.RJDo Gooder (Customer)
asked in assyst General

How do you limit an action to just 1 specific service department and make the action hidden to everyone else?

Assyst version 10, sp 7.5Hi, Can anyone advise how to limit an action such as “Major incident” to just one group/service department to see and select for them, whilst making the action hidden to every other group/SD? Many Thanks. 

3
Robert Wood
Hero (Employee)
1 year ago
A
Do Gooder (Customer)
AlbertoDo Gooder (Customer)
asked in assyst General

sql query for multi select custom fields values in an event

Hi all, we have a challenging problem, for creating a custom report we are trying to write a sql query that retrieves events with their custom values.We don't have a problem with custom string values or single select lookup.The problem is with multi select custom field values, that we want to retrieve as comma separated values (i.e val1, val2 etc)We were wondering if someone has some piece of code as an example that you can share with us thanks!

3
A
Do Gooder (Customer)
1 year ago
O
Do Gooder (Customer)
otmarmpDo Gooder (Customer)
asked in assyst General

assyst ETM - querying and updating data within ETM only

Hello, I’ve just upgraded from assyst IPaaS 1.4 to 1.6 and after reading the current wiki, I’ve got the impression that I could use IPaaS to trigger some data maintenance. However, I could not understand how to do it by looking only at either https://wiki.axiossystems.com/assyst11-2Wiki/index.php/Integrations:assystETM_1.6_-_Channel_Configuration#Timer or https://wiki.axiossystems.com/assyst11-2Wiki/index.php/Integrations:assystETM_1.6_-_Data_Mapping My use case: Close some open events which may contain or not an attached process.1 - First problem: I could not understand how to query open RFCs. For example, I’ve tryed to define a single data mapper for Event resource type and tryed to search for status, but I’ve got the following error:  I’ve could not find any guidance on how to inform Java Enum values such as EventStatusTypeEnum. 2 - We have some RFC configured with attached process that contains a decision task asking for the RFC results. We’d like to automatically answer that decis

3
O
Do Gooder (Customer)
1 year ago
price-r
Do Gooder (Customer)
price-rDo Gooder (Customer)
asked in assyst General

Stopping Customer communications from Task

At Norfolk probably like many of you we use tasks on Service Requests for internal workings to fulfil the SR.  Whilst our staff have been communicated to the importance of using the Service Request ‘S’ for any communications with the Affected User there are times when they forget and will take the Waiting Customer Input action (which triggers an email to the Affected User with the task ref).  So ideally we would like the ability to only show the Waiting Customer Input Action on Service Requests and not tasks (not sure this is possible though).  We could obviously stop the email but its a bit of a catch 22 as at least the Customer knows we are trying to get hold of them, even if the Task Reference has no meaning to them.  Just looking for an innovative ideas or others ways of working that are out there

3
M
Hero (Employee)
1 year ago
O
Do Gooder (Customer)
otmarmpDo Gooder (Customer)
asked in assyst General

assigning decisions and tasks based on a previous process' task

Hello, We manage our Problems using a specific template process. This process start with a decision to validate whether or not the problem exists. If the problem exists, then a new task of the “Investigate issue” category is created. After its resolution then a new decision task is created to define if the problem will be accepted as is or if an RFC should be logged to remmediate the issue. I’d like to know if it’s possible to use task expressions to define the assigned service department for following decisions ans tasks based on the service department who lastly resolved the issue investigation task. As far as I’m concerned, EventDTO has only methods related to lastAction and lastActioningServDept. However, I need details about the resolution of the first task of a specific category. I wonder if there’s a way to use only task expressions or if I should use something like Action Processor to update problem’s additional fields and them reference those custom fields in the following Ser

3
S
Hero (Employee)
1 year ago
E
Do Gooder
EarlDo Gooder
asked in assyst General

Adding a notification or Pop up to Assyst Ticket

Good morning all, I am looking to add an alert or pop up message to an existing Assyst Incident so that when the next analyst opens this request they will get a prompt to alert me. To be specific this is for asset management and I am waiting on a specific component to come in. We have a lot of staff involved so rather than trying to alert everyone I am hoping there is a way to have a message pop up when this item comes in and they try to update or close the Incident. I am relatively new to Assyst so any help would be greatly appreciated.

3
C
Hero (Employee)
1 year ago
N
Sidekick (Customer)
nwestSidekick (Customer)
posted in assyst General

Change Calendar

Enhance the Change Calendar to look like an Outlook calendar with the ability to color code types of changes and populate the calendar information with the change request information or a link to the change request within the calendar entry. Currently, the change calendar layout is hard to read and takes a long time to load in production. 

3
N
Sidekick (Customer)
1 year ago
E
Do Gooder (Employee)
Eddienj01Do Gooder (Employee)
asked in assyst General

View in Chart not working in 11.5.0

The View in Chart functionality is not allowing for modifications to the Primary & Secondary Grouping outside of Date/Time even though the Monitor in question has a Column Profile with more attributes than that.

3
Robert Wood
Hero (Employee)
1 year ago
CHRISTALM
Sidekick (Customer)
CHRISTALMSidekick (Customer)
asked in assyst General

Item auto-populating and shouldn't be

 I have a lookup filter expression in one of my forms --  “from item as Item where Item.product.productClass.shortCode in ('name of SVD', 'area')” We recently upgraded to 11.5 and in this version, the Program/Area (renamed Item to Program/Area) is auto-populating and it shouldn’t be.  I would like to have it show blank on the assystNET form as well as in assystWEB.   This didn’t occur in our previous version 11.1 Is there a way to do that in this version?  I’m not sure why the upgrade changed it. Thank you in advance 

3
CHRISTALM
Sidekick (Customer)
11 months ago
M
Do Gooder (Customer)
mancelticDo Gooder (Customer)
asked in assyst General

Decision Task Email Replies not advancing process/workflow

Hello - we have had occurrences in our change request approval process, where email replies are not getting fully processed.In most cases, on decision tasks, when a user using the link to reply with their approval it works fine; however, we have had cases where it didn’t. What we see in those cases, is that the process works except the associated change workflow is never advanced/processed.Even when we look at email in our ETM channel, it shows successful. Also, in Assyst, the change event also has the email reply attachment and you see the reply in the action history as well.In ETM, we then reprocess the decision task reply and then the workflow is processed correctly.Have any other customers run into this type of situation and if so what if anything did you do to determine root cause? Thanks in advance.Scott.

3
M
Do Gooder (Customer)
1 year ago
ckmyers
Do Gooder (Customer)
ckmyersDo Gooder (Customer)
asked in assyst General

Is there Documentation/Training Material for Workflows?

Hello,I’m working on process improvements and trying to understand more about how the workflows work and they functionalities. I’m not the assyst Admin, but work with them when request form changes.I have many general questions I’m sure a user guide would answer.Thanks in advance for any help.C.

3
ckmyers
Do Gooder (Customer)
1 year ago
N
Sidekick (Customer)
nwestSidekick (Customer)
asked in assyst General

Event Monitor Query

When someone clicks on Menu > Search > Event Monitor > Event Search, is there an admin change that can be made so that users can get directly to the Event Search query instead of having to click on the Query button?

3
N
Sidekick (Customer)
1 year ago
S
Hero (Customer)
Steve MillerHero (Customer)
posted in assyst General

Self-service Portal - Progress - Updates

We are accessibility testing our portal following an upgrade to 11.6.0 and our testers have raised a question around aria labelling on elements within the update history (shown below). The labelling states that this is a clickable element, which is correct. However, actually clicking on it doesn't seem to do anything other that affect the CSS (border pictured above).My question:Does anyone have any functionality (that we may not use or have turned on) that results in any different behaviours? Contact User actions, pop-ups, etc?

3
C
Hero (Employee)
1 year ago
A
Sidekick (Customer)
asutliffSidekick (Customer)
asked in assyst General

Allow contact users to log tickets on behalf of others

Hi all, We have a requirement to allow some users to log tickets on behalf of others however, this is something we would only like to offer to a certain group of customers.For some background, we support Libraries and also a Fire Service which contains many fire stations. We have worked a solution but it seems quite ‘clunky’ and the work required to perform this work around is substantial.The final goal is to allow manager to be able to log tickets for multiple sites.Current Solution:Created a new Licence Role and added relevant users and assigned rights to log on behalf of another user. Modified the affected user lookup expression to only show other contact users that share the same section as the reporting user (This doesn’t work very well as not all the users have the same section as others) This will also need to be replicated on hundreds of offerings.Is there any known adequate work around to achieve this? I’d be keen to know if there’s anybody else supporting sites and how they d

3
M
Hero (Employee)
11 months ago
A
Do Gooder (Customer)
Amal.aljohaniDo Gooder (Customer)
asked in assyst General

Visibility Expression and System Field

Hi There   Can we use the visibility expressions to refer to system fields?

3
Robert Wood
Hero (Employee)
1 year ago
C
Sidekick (Customer)
ChrisButtersSidekick (Customer)
asked in assyst General

AP Rule Based Upon Answer in Custom Field

Hello All, I was wondering whether anybody had been able to build an Action Processor rule based upon a specific answer from a Custom Lookup?If not does anybody have an alternative solution they have built?

3
M
Hero (Employee)
1 year ago
dlong
Sidekick (Customer)
dlongSidekick (Customer)
asked in assyst General

assystETM Name Match

Hopefully this is an easy one: How can I request a match on the Name of the Single Select Lookup instead of it’s Shortcode? In this example, we can match application-subdomain, a Single Select Lookup, based on Shortcode, without issue. The wiki makes reference to things like .singleSelectValue.name but I’ve not been able to figure out the appropriate code for the left-hand side of the assignment in order to perform the lookup based on the Name value of the Single Select lookup field. Are there more examples of this somewhere? Or is it always based on Shortcode and I need to use a lookup table? 😀 Thanks so much,...Donovan

3
dlong
Sidekick (Customer)
1 year ago
jyork
Sidekick (Customer)
jyorkSidekick (Customer)
asked in assyst General

Allow for "sublabels" for form elements

It would be great to allow for sub-labels on forms. Instead of having this text pop up when the user clicks in the field, allow for a sub-label under the field name.Current option Sub Label option  

3
jyork
Sidekick (Customer)
1 year ago
A
Do Gooder (Customer)
Amal.aljohaniDo Gooder (Customer)
asked in assyst General

Add field to import Manager name from AD using assyst ETM

Hi  I need your support to explain how to import “Manager” value from the Active directory to Assyst User as on the current configuration we have it is only importing (Tittle,Section) and we need to add “manager”  to build approval workflow   

3
M
Hero (Employee)
1 year ago
CHRISTALM
Sidekick (Customer)
CHRISTALMSidekick (Customer)
asked in assyst General

How do you create within Smartmail an email with html format?

Hello,I created an html formatted email but when the email notification comes in via Outlook, all the html code shows and none of the formatting.  Any idea how to get it to come through.  We are using assyst 11.5.We currently use .txt files and I’m trying to get it to look nicer, insert links etc.Thanks

3
CHRISTALM
Sidekick (Customer)
1 year ago

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