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Hi,

 

Simply wondering if there is a way to create a model event for events of the Service Request type? It seems to be possible for Changes, Incidents and Problems, but not Service Requests. Perhaps it is possible in the latest versions (my organization is running on assyst 11.2.3), but workarounds are appreciated as well.

 

Thanks!

Dear customer

Thank you for your question 

Please note that Note: A Model Event cannot be created from a Service Request. Model Events for Incidents and Problems are combined making them available for both Event types.

For more information on Model events , please refer to the wiki link below 

https://wiki.axiossystems.com/assyst11-6Wiki/index.php/Model_Events

Kind regards,

Dear customer

Thank you for your question 

Please note that Note: A Model Event cannot be created from a Service Request. Model Events for Incidents and Problems are combined making them available for both Event types.

For more information on Model events , please refer to the wiki link below 

https://wiki.axiossystems.com/assyst11-6Wiki/index.php/Model_Events

Kind regards,

Is there a reason that assyst was developed in a way that model events cannot be created for service requests?

The service catalog provides most of the functionality that a model event would provide, as far as populating a logging form with default values. The only real piece that is missing is the description, which you can kind of work around by using the Guidance feature, which would allow you to populate the description with 1 extra click. The only downside is the guidance doesn’t allow formatted text.

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