Service (Touch Apps, MWO, MRO)

This will include the questions related to Touch Apps, Mobile Work Order, Maintenance, and Repair & Overhaul (MRO).

  • 1,721 Topics
  • 5,833 Replies

1721 Topics

Morten Vesterager
Do Gooder (Customer)
Morten VesteragerDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Time Registration with Service Management

HiIs anybody having experience with Time Registration using Service Management and Time Registration on Work Orders?I would like to know more on how to handle it.A major issue is how to handle it when somebody in Denmark works on a Work Order connected to a projected in another country. In such cases hours are registered in other countries despite they actually belong in Denmark. How do you handle this?  

2
Morten Vesterager
Do Gooder (Customer)
1 year ago
C
Sidekick (Customer)
courtney.engelSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

IFS 10 WO Credit invoice

We are working through our process for corrections and came across that the system is set up to send the negative lines of the credit to a new customer order instead of the original that needs to be corrected. Is there any where to change this creation of new lines and instead have it flow to the order we are correcting? 

2
C
Sidekick (Customer)
1 year ago
N
Sidekick (Employee)
NEJANOSidekick (Employee)
posted in Service (Touch Apps, MWO, MRO)

Hiding 'Accept' button via workflow configuration remove the ability to keep the assignment in assigned status

Hi, 1. Create a workflow configuration and switch off 'Allow Accept' Status2. Create a Work Task and Transfer to mobile (the previously created workflow configuration should apply to the assignment)3. In mobile you will see the Accept button is hidden4. But the status of the Assignment has been changed to AcceptedThis is contradicting because the intention is to hide Accept button and the Assignment should be moved from Assigned State to Work Started when the user click work start button. Also this behavior has impacts on PSO planning as well.If we keep the button and skip clicking Accept and if we directly click on Start Work, the Assignment Status will be changed from Assigned to Work Started. But in this case by removing 'Accept' button, it removed the ability to keep the assignment in Assigned status. This is contradicting. If it is needed to remove Assigned status, the status Assigned should have been removed via the workflow configuration.I believe this is a bug, but if not can y

2
N
Sidekick (Employee)
1 year ago
Kalana Rathnayake
Hero (Employee)
Kalana RathnayakeHero (Employee)
asked in Service (Touch Apps, MWO, MRO)

'It took took long time to retrieve list of values,' error in when Transfer to Mobile

Hi Experts, When trying to send a work task to the mobile user, click the Transfer to Mobile and select the Resource drop-down in 'Work Task', we are getting the below error;Transfer To Mobile: It took too long time to retrieve list of valuesThis error only occurs in the Work Task window. Other windows like Prepare Work Order, Work Tasks screens we can transfer to mobile users without any issue.934 Resource Groups and 1026 Resources are there. Is there any limit on the number of Resources Group and Resources? Or any other way to resolve this error. Thanks in advance!Regards,Kalana

2
A
Superhero (Employee)
1 year ago
D
Sidekick (Customer)
dmooreSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

MWO field unavailable

Good Afternoon - We have a MWO App user who cannot view the Further Action Field - Can you please advise how this field can be added to his device profile? Many thanks

2
D
Sidekick (Customer)
1 year ago
N
Sidekick (Employee)
NEJANOSidekick (Employee)
asked in Service (Touch Apps, MWO, MRO)

Calendar View and Misc. reporting in Mobile

Hi, In 22R1 and 22R2, calendar view has been implemented in mobile. Please let me know if below are possible. We can see the assignments on the calendar, breaks and the misc. allocations (Ex:vacation days) reported from mobile. If they report vacation on mobile will it be synchronized to HR module and vise versa? Is it possible to see the public holiday calendar (This needs to be defined per site) in mobile calendar? Thank you!

2
N
Sidekick (Employee)
1 year ago
YONI_LH
Sidekick (Partner)
YONI_LHSidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)

IFS MWO set Language from French to English

Hi everyone I have currently IFS MWO Maintenance set in French and I wish to swap to EnglishI can’t find the settingHere is my current version – it is connected with IFS Cloud 21R2  Help appreciatedThank you Yoni

2
YONI_LH
Sidekick (Partner)
1 year ago
Timmermans Roel
Hero (Partner)
Timmermans RoelHero (Partner)
asked in Service (Touch Apps, MWO, MRO)

Service Quotation - enter contacts

Hi All, This sounds like a very basic thing, but either I am having a really bad day or something else is going wrong.According to flow 4.16.3.1 - Manage Service Quotation we should be able to enter contact after the Servir Quotation has been created and in status ‘Under preparation”. Unfortunately, I’ve been looking for a place to enter contacts on my Service Quotation and either I am missing something or I am not seeing all possible tabs here but I can’t seem to find the proper section to add a customer to my Service Quotation. Anybody have any hints/screenshots what I am doing wrong? Best RegardsRoel

2
Timmermans Roel
Hero (Partner)
1 year ago
lopespetro
Hero (Customer)
lopespetroHero (Customer)
asked in Service (Touch Apps, MWO, MRO)

N/A option eform type answer yes/no Aurena Native

Hi Everyone.Could someone explane please why this option “N/A” is not available in Mobile?My need is to set “remark required” even the user choose yes, no or NA.Is that possible?I’m using mwo Aurena native apps 10 UPD14 - MaintEngappTks a lot  

2
lopespetro
Hero (Customer)
1 year ago
A
Do Gooder (Partner)
AbhiKDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

IFS Cloud MWO Development Guide

Hi All,I am new to this IFS cloud MWO services, is there anyone help me out to get any technical documentation or helping guide how to start development on Mobile Work order in cloud environment.

2
eqbstal
Superhero (Partner)
4 days ago
Y
Do Gooder
yoshikaDo Gooder
asked in Service (Touch Apps, MWO, MRO)

List of Standard Lobbies in IFS EE

Is it possible to get a list of standard lobbies available in IFS EE ?

2
Link
Superhero (Customer)
1 year ago
CUCSOLUTIONS
Sidekick (Customer)
CUCSOLUTIONSSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

ORA-20105: MobileClient.DEVICE_APP_NOT_ACTIVATED

We just completed an Oracle 12 export to Oracle 19 data import and are receiving the following db alert log errors.ORA-20105: MobileClient.DEVICE_APP_NOT_ACTIVATED: Application is not activated on this deviceORA-06512: at "CHES1APP.ERROR_SYS", line 1017ORA-06512: at "CHES1APP.ERROR_SYS", line 78ORA-06512: at "CHES1APP.MOBILE_CLIENT_SYS", line 426ORA-06512: at "CHES1APP.MOBILE_CLIENT_SYS", line 49ORA-06512: at line 3 This is during DECLAREBEGIN                CHES1APP.Mobile_Client_SYS.Init_Session(:1 , :2 , :3 , :4 , :5 , :6 , :7 );END; The mobile app is active on the client and works as expected.We are using mWorkOrder 3.9 for work order management only. We are running APPS9 with UD17. Where can I dig a bit deeper to see why this error may be occurring and if in fact it is an error at all. 

2
CUCSOLUTIONS
Sidekick (Customer)
1 year ago
N
Sidekick (Employee)
NEJANOSidekick (Employee)
asked in Service (Touch Apps, MWO, MRO)

Handling absence in mwo

Hi All, Mwo application and PSO solution are mostly used by customers simultaneously. Is there a way that the absences can be reported from mobile and that is reflected in the PSO solution.Thanks and Regards,Nethmi

2
N
Sidekick (Employee)
1 year ago
A
Do Gooder (Customer)
Ash1807Do Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

EAM Posting type on a WO

Have a WO (not linked to a Contract) where only some lines are EAM, the rest, posted. Any ideas? Plus, what does EAM stand for, in IFS speak? Many thanks/ash

2
EqeRobertK
Superhero (Partner)
1 year ago
JerryB
Hero (Employee)
JerryBHero (Employee)
asked in Service (Touch Apps, MWO, MRO)

Can't see resource groups in Tech Portal in Apps 10

Has anyone seen Resource Groups not showing up when creating additional work in the Service Tech Portal?“The permission sets are completed in Aurena Tech Portal. I was trying to test creating new work and ran into an issue (see below). The Resource Group drop-down doesn’t have anything for me to choose from so I cannot Create New Work. Do you know why there isn’t anything in the drop-down? I would like to move forward with the Workshop – of course it could be something I’m not aware of that should be done.” 

2
AveTonitM
Sidekick (Partner)
1 year ago
N
Sidekick (Employee)
NEJANOSidekick (Employee)
asked in Service (Touch Apps, MWO, MRO)

Creating new work from mobile when Assignments are not available in my work

Hi, We have a scenario where, the mobile users will have to create new work from mobile, when assignments are not available in my work list. In Apps 10 MWO , there was a separate tile called New Work, so from there it was possible to create new work irrespective of the existence on work assignments in mobile.Do you know are we going to get this functionality in the future for the cloud mwo app, or do you have any workaround for this scenario. Thank you very much!

2
N
Sidekick (Employee)
1 year ago
W
Sidekick (Customer)
WoutSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Modify search window Aurena - Maintenance Purchase Requisition

Is it possible to modify the search criteria in Aurena?For example, I would like to generate a Requisition and without looking up the exact Work Order/ Functional Object. So, I would use the search function below Work Order. I can find the Work Order Number and a general description, but not the (Work Task) Definition, as specified in the Work Task Template. The same would apply for looking up a Functional Object, I can find and sort numbers, but I cannot find the (Object) Description. 

2
W
Sidekick (Customer)
1 year ago
C
Do Gooder (Partner)
CooErikaSDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

Connect Work Order to the Project via Technician Portal or MWO

Hi,My customer is using IFS Cloud and has a scenario where engineer will be raising WOs via technician portal or MWO for the specific project activity. As standard, I can’t see a way to connect newly raised job to the project using portal/MWO, only directly on the Prepare Work Order screen. On another topic there was mentioning of possible configurations can be done, but no details have been provided. Can anyone assist? In addition, there will be a lot of PMs used on the project, however as standard functionality PM Actions cannot be attached to the project activity at the generation point. Is there a way to connect PMs to Project using Technician Portal or MWO?Thank you

2
Alexander Heinze
Superhero (Employee)
1 month ago
navod
Sidekick (Employee)
navodSidekick (Employee)
asked in Service (Touch Apps, MWO, MRO)

Advance Search Option for MWO List

Hi,Is there a way to enable an advanced search functionality in IFS Cloud MWO app? As an example, to filter the completed time records in the Completed Time tile according to a date range?We can see that the only available search is the framework generated Search box. Any workaround for this? 

2
navod
Sidekick (Employee)
1 year ago
rcruz
Sidekick (Customer)
rcruzSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Is there a way to print Time Reports?

Hi!On the Prepare Work Order window, under the Resourses tab, when setting up a Report Time, it’s possible to insert comments on the dialog box below, before creating the Time Report.When reported, I cannot find where the comment that I wrote went. Is there a way to print/view the Time Reports that were created?Thank you! 

2
rcruz
Sidekick (Customer)
1 year ago
D
Do Gooder (Employee)
DAYANDo Gooder (Employee)
asked in Service (Touch Apps, MWO, MRO)

Touch App Latency Requirement

Reporting on-behalf of my customer .Kindly provide an answers . Currently our IFS Application is deployed in our Azure cloud which is located in the US. We are testing handheld in Europe and latency is high, resulting in poor scanning experience.We would like to test scanning with TAS server built in Europe to see if this improves the response timesCould you give me a little more information around the Handhelds scanning so that I can try to help troubleshooting from an Infrastructure perspective? (just to cover off another potential angle)Latency RequirementWhat is the latency requirement for optimal performance of the handhelds? Is it the same measurement as required for the IFS Client (Enterprise Explorer)?Handheld ApplicationThe handhelds connect through Wifi/Network to the TouchApps server, could you tell me how? Is there a handheld App that is loaded onto them?If so is there much processing that is done on the handheld and would a more powerful handheld potentially help?Offline A

2
kathlk
Hero (Employee)
1 year ago
dulwlk
Sidekick (Employee)
dulwlkSidekick (Employee)
asked in Service (Touch Apps, MWO, MRO)

Application 9 TAS with oracle 19c

Hi ,we are planning to upgrade  App 9 database oracle 12c to oracle 19c.So just want to know is there any dependency to the touch app server and mobile work order.Current Touchapp version : 1.15.86.0Mobile work order : 3.19.0App 9version : Application 9 UPD 16Appreciate any comment ASAP. 

2
dulwlk
Sidekick (Employee)
1 year ago
S
Do Gooder (Partner)
SWINDEDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

Overwrite language in Aurena Native Apps (ServiceEngApp)

Hi Community,my Customer is using IFS Cloud in combination with IFS MWO Service App.Since their company language is english they would like to use the client + app in english.No Problem for Cloud.But since Native Apps always take the device language, we have a show stopper here.It’s not an option to switch all devices to english. Does anybody know how to overwrite this “language of the device” setting?Is there no option to switch only the app language to english?? BR Sven

2
S
Do Gooder (Partner)
1 year ago
G
Do Gooder (Customer)
GFRASER_CDEDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

TouchApps move from TouchApps cloud to onprem

HiWe are building our onprem touch apps server to move away from the ifscloud solution for Apps 9 that is being retired in March.The onprem touchapp server previously had the ScanIT 2.1.4 app deployed to it but the version we are using on ifscloud is 2.1.7. Is there anything I need to be aware of before I deploy 2.1.7 to the onprem server?  Will it update or remove any data in IFS?  Do I need users not to be using Scanit through the cloud?  Anything else you can think of?I also have apps that havent been deployed at all to the on-prem server.  Can I just deploy these with no impact to the users currently using them through ifscloud? thanksGraeme     

2
G
Do Gooder (Customer)
1 year ago
S
Do Gooder (Partner)
SWINDEDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

Aurena Native App: Customize Service Report

Hi Community, does anybody know if it’s possible to customize the .html layout of the service report in Aurena Native Apps (Service Engineer App)? thanks and BR,Sven

2
S
Do Gooder (Partner)
1 year ago

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