Service (Touch Apps, MWO, MRO)

This will include the questions related to Touch Apps, Mobile Work Order, Maintenance, and Repair & Overhaul (MRO).

  • 1,718 Topics
  • 5,830 Replies

1718 Topics

Nipun Gunaratne
Sidekick (Employee)
Nipun GunaratneSidekick (Employee)
asked in Service (Touch Apps, MWO, MRO)

Attachments in Case can't be downloaded in Chrome when Aurena Agent is enabled

Hi,We found a problem when adding attachments in web browser Chrome and extension Aurena Agent is enabled. The documents can be added but not downloaded and viewed. This error seems to be related to Aurena Agent. As a workaround we can suggest to disable and enable the Aurena agent extension from chrome. Once you have done that step, You won't get the issue again. But you will also get the issue when re-login to the system.  Thanks & Best Regards,Nipun

3
Mathias Dahl
Superhero (Employee)
2 years ago
J
Do Gooder (Customer)
JPryceDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Work order EAM

I have a work order (created manually and not linked to customer order) which has consumed material from a PO that seems to be CSS Type EAM (booking status transferred).  The WO is connected to a project (the customer on the project is external). I have examples in one of our other IFS companies which has not gone to EAM (so I am assuming it is not system set-up). Can anyone suggest what the issue may be?  How can I check if the project is connected to a sales contract in IFS/Contract Management? 

3
Nethmini Kosvinna
Superhero (Employee)
2 years ago
N
Do Gooder (Employee)
Nirmal SeneviratneDo Gooder (Employee)
asked in Service (Touch Apps, MWO, MRO)

Error initializing mobile device – PerformReplicationForTableAndPerson

Hi, When initializing a mobile device, this specific error can be seen in the mobile error log. EXCEPTION Message: Exception has been thrown by the target of an invocation. ... Stack Trace:    at Metrix.BusinessServer.BusinessPolicies.SharedTablesComponent.MobileManager.PerformReplicationForTableAndPerson(String tableNameIn, String personIdIn, Boolean truncateTableIn, String deviceSequenceIn, SQLiteCommand sqliteCommandIn, mm_process_defRow syncRuleIn, Dictionary`2 tableColumnsDictionaryIn)   at Metrix.BusinessServer.BusinessPolicies.SharedTablesComponent.MobileManager.PerformInitializeMobileDevice(String personId, String deviceSequence, String message, SQLiteConnection theSQLiteDB, Dictionary`2 theSyncRuleTableColumnsDictionary)PerformReplicationForTableAndPerson(table:TASK, person_id:ADMIN, device_sequence:8) This error is logged when initializing the mobile device for the admin user.And this admin user has only one task.If we remove this task from the admin user and assign another t

1
Lee Pinchbeck
Ultimate Hero
2 years ago
A
Sidekick (Employee)
Abrar khanSidekick (Employee)
asked in Service (Touch Apps, MWO, MRO)

Schedule Board Person calendar exception screen

Hi,  Is it possible to know where the person calendar exception screen is coming from when this is launched via the schedule board resource card?  Is it possible to edit this screen and new user_def fields? In addition we want the exception type drop down to show the description and not the code value  

2
AdrianEgley
Hero (Customer)
2 years ago
T
Hero (Customer)
TosohLBlumHero (Customer)
asked in Service (Touch Apps, MWO, MRO)

Drag and drop document attachment

When some users attempt to drag and drop any document into the attachment pane, they get the following error:  The file type is not registered in Document Management/EDM Basic. Please contact the System Administrator.This seems to be a permissions issue because other users can drag and drop the same file with no issue.  Does anyone know what they could be missing?We recently upgraded from 7.5 to 10.  In 7.5, they had no issue with the drag and drop functionality.

4
Mathias Dahl
Superhero (Employee)
2 years ago
W
Do Gooder
W.F. BrekveldDo Gooder
asked in Service (Touch Apps, MWO, MRO)

How to Disable export Crystal Report

Hello,We have a Crystal Report to display Customer information.How can we prevent the use of the button shown below. 

1
Manulak
Hero (Customer)
2 years ago
Atheeq Maharoof
Superhero (Employee)
Atheeq MaharoofSuperhero (Employee)
asked in Service (Touch Apps, MWO, MRO)

MWO Batch Schedule Process

Hi Experts,The synchronization rules contains the Entity for related to specific application and version. For an example if we take ServiceEngApp, 1.7. Each entity has a default delivery method and will select a batch entity "MobileClientSecurity". Sync Rules For the above entity the default schedule is that it will sync for every 30 minutes interval. The Batch schedule for the ServiceEngApp 1.7 is every 15 minutes. Batch ScheduleLets Imagine that the batch schedule ran at 12:00 (Batch-1) and MobileClientSecurity entity has been synced in this batch schedule. The next schedule will run on 12:15 (Batch-2). But during Batch-2 the MobileClientSecurity entity should not sync as its default interval is 30 mins. When the Batch-3 runs (at 12:30) then the delta of MobileClientSecurity will be synced.The question I am having is that, how will the application will track that only some specific batch entities should be synced when it is executed ?( In above example, Batch-1 and Batch-3 will sync

8
I
Hero (Employee)
2 years ago
M
Sidekick (Partner)
MGamage
asked in Service (Touch Apps, MWO, MRO)

Document Management - Attachment panel options greyed out.

After performing the object connection for PurchaseOrderLine, to enable attachments, the options are greyed out in ‘Register Arrivals’. Any suggestions?  Thank you, -Manusha 

8
Mathias Dahl
Superhero (Employee)
2 years ago
N
Do Gooder (Partner)
nkotakondaDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

mWO

HiWe are have a customer using mWO. The field Tech are using mWO-iOS, Windows and Android OS.Few Task Transaction's are failing to communicate from mWO to IEE 10.Please would any one suggestion , how to fix these type of issues  

19
V
Hero (Partner)
2 years ago
H
Do Gooder (Customer)
hwilkieDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Service Quotation - Calculation Required field

We are using the Service Quotation functionality. We are updating costs via the Operations and Other Demands tabs (within the Work Order tab).When performing updates which change the Cost or Selling price of a quotation, the ‘Calculation Required’ field should become ticked to indicate that the user should perform a RMB ‘Calculate Total Cost and Quoted Price’. However, there are certain actions that do not tick this box, even though the actions themselves will have an effect on the Cost and Selling price. I have noted below the instances of where this box does/doesn’t tick. The end result is that users can potentially proceed with a quote, without the totals in the ‘Quotation Totals’ tab being accurate. Does Tick Creating new line in Operations tab Deleting line in Operations tab Changing Sales Part in Operations tab Creating new line in Other Demands tab Deleting line in Other Demands  tab Changing the Cost field in Other Demands  tab  Doesn't Tick Changing Planned Hours in Operations

2
Thilini Kumarasinghe
Superhero (Employee)
2 years ago
Atheeq Maharoof
Superhero (Employee)
Atheeq MaharoofSuperhero (Employee)
asked in Service (Touch Apps, MWO, MRO)

IFS MWO Service App version

Hi Experts,The ServiceEngApp has different server versions for different UPD. Where can I find the ServiceEngApp version for each IFSAPPS10 Updates. Currently in APPS10UPD12 it is 1.7.  APPS10UPD12Thanks and Regards,Atheeq Mahroof​​​​​​​

2
Atheeq Maharoof
Superhero (Employee)
2 years ago
U
Do Gooder
USLA
asked in Service (Touch Apps, MWO, MRO)

Connecting "IFS Aurena configurations" in to ACP

I made some changes in existing page using the “Page Designer” in IFS Aurena. But I cant see the page called "Configured Pages", to add my configuration in to a ACP. I'm login as IFSAPP.https://docs.ifs.com/techdocs/Foundation1/045_administration_aurena/220_Configuration/450_configuration_lifecycle_management/100_Import_export.htm

1
V
Hero (Partner)
2 years ago
V
Hero (Partner)
VinuPHero (Partner)
asked in Service (Touch Apps, MWO, MRO)

Service Report in MWO 10 RTM version

Hello All,Just wanted to get a confirmation, if there is a Service Report option in mWO 10 RTM version.In Aurena when you are about to complete i can see the Service Report option, or even in status bar as well.In Apps 9 also, when we are about to complete i could see the ‘Service Report’ Option.   Am i correct to think that for apps 10 RTM version that the service report functionality is not available?I’ve checked the permissions but couldn't find any option except for the WFC.Is that the only way available for Service Reports as well? Thanks in advance,Vinu.

4
V
Hero (Partner)
2 years ago
J
Do Gooder (Employee)
jovenlDo Gooder (Employee)
asked in Service (Touch Apps, MWO, MRO)

My Stock in mWO Service App after changing user remote warehouse

I want to be able to switch remote warehouse easily - changing vans (having different stocks). When changing the user remote warehouse (i.e. removing and adding a new warehouse to the user) My Stock view in mWO Service App is not updated as expected: Parts that exist in the removed warehouse are displayed with quantity available 0. The parts in the new warehouse are displayed correctly. InvnetoryPartInStock in the database viewer displays just parts in the newly connected remote warehouse.  This is after running synchronization rules InventoryPartInStock and UserWareHouseConnection.After also running synchronization rules for InventoryPart, UserRemoteWarehouseQuery, WareHouseBayBin still the result shows the qty available 0.It seems odd that qty available 0 is displayed, as My Stock shows available parts. Note that after initialization all parts with qty available 0 are removed from My Stock.    

5
skullk
Hero (Employee)
2 years ago
T
Sidekick (Customer)
Thomas WidmoserSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Person calendar exceptions & is available checkbox

Dear all, If a person got a person calendar exception assigned for a dedicated time period, it is not possible to schedule a task for that time horizon → error/warning message:Using the “Is available” checkbox in the person calendar exception gives the possibility to schedule a task nevertheless.I was expecting to configure this behavior via app params or via business rules. Meaning that we can decide that even without the checkbox “is available” we could  schedule tasks. But this seems not to be possible via simple baseline settings.Question:Is this a standard baseline behavior that only via “is available” checkbox in the exception tasks can be scheduled for that time period or am I mistaken and this can be configured in app params or via a business rule (or somewhere else)? The preferred solution for us would be to define only a warning message e.g.“overlapping existing exception! do you want to proceed?”which can be confirmed via yes or canceled via no. regards,Thomas

3
Kalpani Dissanayake
Superhero (Employee)
2 years ago
T
Do Gooder (Employee)
Tom Gerhard FjeldstadDo Gooder (Employee)
posted in Service (Touch Apps, MWO, MRO)

Understanding and using Delivery Methods in IFS Aurena Native Apps

Hi all, In APP10 several new types of delivery methods have been introduced for synchronizing data to the various Aurena Native Apps.With all these new capabillities I am curious about experiences and best practice for the setup of Synchronization Rules.Does anybody have any real life insight/experiences they could share? What has worked well, and what is not working as expected? Any documents explaing/detailing setups deviating from standard and the thoughts behind the different settings would be highly appreciated. More specifically.I would like to know if anybodyHave attempted to customize/alter Delivery methods apart from what is supported in standard. Say changing from Batch to Client Cache. What actions had to be taken? Any delimitations you need to consider? Have changed a Grouped Push into a regular Batch, if so what was the thought behind it? Finally I am wondering if anybody has any experience using the following undocummented Delivery methonds:On Demand New Batch Hepp!Tjom

1
JOOLSE
Hero (Employee)
2 years ago
Z
Do Gooder (Partner)
ZRZCOELHDANDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

Auto-Generated Rota in PSO

Hello everyoneAfter upgrading PSO to 6.7.0.30, there is a new option in the Resource Planner menu named Auto-Generate Rota to automatically generate provisional rotas.Does anyone knows how it works?How the system knows, which shift templates needs to pick and which resources?Does IFS have documentation with an explanation of how the functionality works?Regards,Danilo

4
Z
Do Gooder (Partner)
2 years ago
Bhanuka Senevirathne
Sidekick (Employee)
Bhanuka SenevirathneSidekick (Employee)
posted in Service (Touch Apps, MWO, MRO)

A Guide to Enabling Traces For Users on Mobile Work Order

We use Traces to find various issues on Mobile Work Order Apps. Essentially, what enabling Traces does is it logs every type of call (Database Calls, Application Code, Call Sequence, Stub Arguments) from Client to Server to see what happens Under the hood and Find solutions to the issue. Using traces, we can Track calls & actions from Client to Server (Backend). Enable TracesTo enable Traces, We need to select a user affected by a particular issue. On “IFS Enterprise Explorer,” please go to the “Explore Mobile User” window and Right Click on the user. Then select “Show Details.”Next, On the “Installed Apps/Devices” Tab, select the relevant device and Right Click on the Record. Then go to “Edit App/Device Settings…”In the Opened Dialog Box Check, “Enable traces” Check box Select Detailed Radio Box. Then, Check the relevant Check Boxes from the “Generate Traces for” Group. Then click Ok. After Enabling Traces, the user must Reinitialize the Device.*Enabling Traces will add some sm

0
Bhanuka Senevirathne
Sidekick (Employee)
2 years ago
AanHGTS
Hero (Partner)
AanHGTSHero (Partner)
asked in Service (Touch Apps, MWO, MRO)

Give Document Access to old documents for a new User

When I add a new user to Access Template/Document Class, the new user gets access to documents created after access is given.Is there a way that I can give the new user access to old documents as well?

7
J
Hero
2 years ago
D
Do Gooder (Employee)
Devindya SathsaraniDo Gooder (Employee)
asked in Service (Touch Apps, MWO, MRO)

Error in Attachments

When I opened attachments in Customer Invoices Analysis Window, it gives the following error.The object connection transformations as follows for Logical Unit : OutgoingInvoice. Please let me know a method to overcome this error 

1
Thushitha Chandrasiri
Superhero (Partner)
2 years ago
D
Do Gooder (Customer)
DavidWiafeDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

IFS Report Rule - Check In To Document Management not uploading to shared Repository

I have created a Check in To Document Management report rule in IFS that stores a copy of a customer invoice pdf file to the logical unit CustomerOrderInvHead.This feature successfully attaches the customer invoice pdf in our DEV10 UPD10 environment which is using a repository type Database, the attached file can be opened and viewed.After implementing this feature in our PROD10 UPD10 environment which is using a Shared repository type the report rule feature does attach the customer invoice pdf file but users are unable to view or open it. The pdf file is also not being added to the shared repository. The error message they receive is “Failed to read the file from the file system repository \\example\path_name_here\invoice.pdf (the system cannot find the file specified)”

6
Mathias Dahl
Superhero (Employee)
2 years ago
E
Do Gooder (Partner)
envpankamDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

certificate verification failed.the trustanchors must be non-empty

Hi Team, Am getting the below error while using the SSL certificate   Please help me out. RegardsPankaj

1
Chathuranga Samarakoon
Hero (Partner)
2 years ago
T
Sidekick (Employee)
teshanSidekick (Employee)
asked in Service (Touch Apps, MWO, MRO)

PSO IO Server Utilization Issue - Dataset Distribution

One of the customer has raised following.“It has been observed that some of the PSO IO servers over utilized and some are under utilized. This is causing application performance and memory requirement issue on over utilized servers. It was also observed that how dataset distribution are setup as some server processing 11 datasets some are 0.” The requirement is to verify and provide a solution to fine tune so that utilization of servers should be uniform 

1
C
Hero (Employee)
2 years ago
athobie
Sidekick (Partner)
athobieSidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)

Settings for a part changed as a product when it used

Hi, On a request we have a part need (For the part : we flag: “part to product” “Asset) .We shipped the part (for example  from a warehouse to a VAN tech)When we (the tech)  declare the part as used in mobility, we also want that the part is considered as installed in the customer site. That is to say  when we go on the Place transaction we want to see the (part) Product installed. For this scenario : what are the settings ?we thought that the flags (For the part : we flag: “part to product” “Asset)  on the part transaction will allow the “release” of the part in product, but it’s not the case. what settings or steps are lacking ?Thanks for your help and regards

4
athobie
Sidekick (Partner)
2 years ago
F
Do Gooder (Customer)
FridaKånäsDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Default "not invoicable" on sales lines in workorder?

As per default all sales lines in the work order is invoicable. There is no setting that makes all the lines default NOT invoicable? 

2
C
Sidekick (Employee)
2 years ago

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