Service (Touch Apps, MWO, MRO)

This will include the questions related to Touch Apps, Mobile Work Order, Maintenance, and Repair & Overhaul (MRO).

  • 1,716 Topics
  • 5,812 Replies

1716 Topics

KaneDK
Sidekick (Customer)
KaneDKSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Autosignature mwo

Hello,Is there a possibility to set the MWO to have a fixed signature from the engineer? So the engineer doesn’t have to sign every single time they complete a Work Order?Thank you,Michael

2
KaneDK
Sidekick (Customer)
4 months ago
ctaylor56
Hero (Partner)
ctaylor56Hero (Partner)
asked in Service (Touch Apps, MWO, MRO)

Configured Workflow - Report Tool Time

in mWO Service, with a Workflow Configuration Type Work Task, we are able to report time for tools and complete the assignment for the Tool.  I am not seeing similar functionality if the Workflow Configuration type Configured Work Task.  Do we know if this is a bug or just missing functionality coming in a later release?

2
ctaylor56
Hero (Partner)
7 months ago
M
Do Gooder (Employee)
Marina_MoorDo Gooder (Employee)
asked in Service (Touch Apps, MWO, MRO)

Cleanup Backgroundjob for automatic created Geolocation Remotewarehouses

Hi Team,they should exist a background job for removing the automatic generated remote warehouses with the address type “Geolocation”Do you know the name of this background job to remove those warehouses?BR Marina

2
M
Do Gooder (Employee)
7 months ago
S
Sidekick (Partner)
Siva.PrasadSidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)

Application ServiceEngApp is not enabled

Hi,I have installed the Touch apps server for IFS Apps 10then downloaded the IFS MWO Service 10 app from Windows store.While logging in i am getting this below error: 

2
N
Do Gooder (Partner)
8 months ago
MLHSKULKARNI
Do Gooder (Customer)
MLHSKULKARNIDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

How to Automate - creation of Service Contract in IFS clould (Aurena) instead of manually entering one at a time ?

How to Automate - creation of Service Contract in IFS clould (Aurena) instead of manually entering one at a time  ? 

2
paul harland
Superhero (Employee)
7 months ago
E
Do Gooder (Customer)
eduardo.smDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Trip Tracker - Camera Attachment Icon is missing

It works and appears in the test environment, as shown in the following image but the icon disappeared in prod environment, as seen in the image bellow How can we enable it in Trip Tracker production environment? 

2
E
Do Gooder (Customer)
4 months ago
W
Do Gooder (Employee)
WIZABRDo Gooder (Employee)
asked in Service (Touch Apps, MWO, MRO)

Replace registration number (vehicle) on IFS Application10

I need to replace the registration number (Vehicle) of an aircraft on IFS Application 10.For exemplo: Old N7234 to new N5678.

2
W
Do Gooder (Employee)
8 months ago
S
Sidekick (Partner)
Siva.PrasadSidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)

IFS MWO Service 10 App Sometimes login Sometimes Error​

HiIFS MWO Service 10 App Sometimes login Sometimes Error.It was logged and worked before, suddenly from few days getting this error while login startup sync.Again after some time its logging in and working then again after some time we reconnect then some times getting this error and stopping.Plz suggest why it is happening like this and solution. Thank You.   

2
S
Sidekick (Partner)
4 months ago
LenaicDAVID
Hero (Employee)
LenaicDAVIDHero (Employee)
posted in Service (Touch Apps, MWO, MRO)

Object Measurements linked to Work Task

Hi,Creating this idea on behalf of a customerIFS Cloud 22R2 - Service / EAM solutionWhen Object Measurements are registered from a Work Task or a Work Task Step, either on MWO App or directly on IFS Cloud, the Work Task reference is not recorded against these Object Measurements.This prevents from being able to easily integrate Object Measurements into the work reporting for the Task.Unless creating a CRIM for it.This would be a great enhancement to have this link as part of the standard core solution 

2
LenaicDAVID
Hero (Employee)
7 months ago
wanodya94
Sidekick (Partner)
wanodya94Sidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)

Cloud 22R2 Service Update 7 - Custom Contexts in Page Designer

Hello,I tried to add a custom field in the  ‘Custom’ Context for MWO Service and MWO Maint App. I’ve Refreshed Cache from Solution Manager > System Information and Utilities > Refresh Server Cache > “MobileApplication” > Refresh CacheAlso, I have checked the connected context for the perticular using in IFS Aurena Client and I can see that it is picking the custom context as expected.But, when I check the Logs window, I can see that it is picking the context as global even though I Disconnect/Connect from the mobile client. Is there any limitation for the custom contexts? Best Regards,Sachinthani

2
kathlk
Hero (Employee)
6 months ago
M
Do Gooder (Partner)
manuela.beetzDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

MWO Object Sync filtered based on customer

We are currently implementing MWO on Apps 10 at a customer site. And the customer has so many objects that filtering of object synchronization is desired. Each employee can work on each object from time to time. That's why we can't filter objects for selected employees. Desire is to synchronize object from Work Task and all customer objects of customer from current Work Task. Has anyone done this before or any idea how it could be implemented?

2
Technical Toby
Superhero (Employee)
8 months ago
Miruna M
Sidekick (Partner)
Miruna MSidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)

IFS MWO Error

Hello, I have this error when I try to log in IFS MWO. Do you know what is the problem?  Thank you! BR,Miruna       

2
Miruna M
Sidekick (Partner)
8 months ago
J
Do Gooder (Partner)
josterDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

MWO Mobile Integration Parameters

Hello,We are looking to pass the work order # to another app / site to associate additional data with it. We are trying to build a link off of the work order in MWO https://formsproapp.azurewebsites.net/launch?WorkOrder=${WO_NO} Reading the documentation, it seems like this should be available. However, when the link is executed the parameters are blank:https://formsproapp.azurewebsites.net/launch?WorkOrder= Thanks in advance for any insight you can provide!

2
J
Do Gooder (Partner)
7 months ago
H
Do Gooder (Partner)
Hilmar KielblockDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

Using Signature Pads with MWO Service

Dear all,  We are implementing IFS Cloud as Field Service Management solution with use of MWO Service on Windows. Since capturing a customer signature for the service report with mouse or touchpad is not very user friendly, we would like to do this via existing signature pads, which can be connected to the laptop (e.g. via USB). Does anyone have any experience with this or know how to achieve this requirement? Best Regards,Hilmar 

2
H
Do Gooder (Partner)
6 months ago
R
Do Gooder (Partner)
RaviprasadpremDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

Some of the Work Task from Mobile is completed but in client is staying in Work Started status.

Some of the Work Task from Mobile is completed but in client is staying in Work Started status. when checked about the failed transactions screen, noticed that Work assignment has been removed by another user error shown, but work task ref is not updated.this transaction is due to in mobile when they add additional work task and try to complete.I tried to clear the first failed transactions by resending but still issue persists.

2
R
Do Gooder (Partner)
6 months ago
M
Sidekick (Customer)
meshfemiSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Failed Transactions with MWO Service App 10

Hi Community, A MWO user is having the below failed transactions constantly.  Reviewing the screenshot below, the transaction time is different from the start time. How can we resolve this kind of failed transactions so that it will be happening again?  ERRINV: ORA-20105: ActiveSeparate.ACTSTARTISLATER: Actual Start is later than todays date for work order 22152.  The MWO app is showing a different time as shown on the screenshot below.     Thanks and l look forward to your input.Mesh 

2
M
Sidekick (Customer)
5 months ago
M
Sidekick (Customer)
meshfemiSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Failed Transactions: • ERRINV: Entity instance not found. (JT_TASK_CLOCKING - CLOCKING_SEQ=149977.0)

Hi Community.Our MWO users are frequently getting the kind of failed transactions shown below, we are curious to know what could be causing this kind of failed transactions and what can we do to stop it? This is very inconvenient for the MWO users and frustrating.  Any input would be appreciated. ERRINV: Entity instance not found. (JT_TASK_CLOCKING - CLOCKING_SEQ=149977.0) ThanksMesh 

2
Rukmal Fernando
Hero (Employee)
7 months ago
Janith
Do Gooder (Employee)
JanithDo Gooder (Employee)
asked in Service (Touch Apps, MWO, MRO)

The datasource for the singleton must not contain more than one record

Hi All,I’m Getting this error in customers environment in  Mobile Apps → Configuration → Apps for Page Designer → Service Engineer → My Work → Work Details screen , which I might think it is related to the  added custom fields. There are many custom fields added. Any Comment on this matter. Thanks.

2
N
Sidekick (Employee)
6 months ago
J
Do Gooder (Partner)
jhebert85Do Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

Stop Time for Cancelled Work Task

Scenario: A work task was assigned to a technician from Cloud to MWO. The work task was cancelled on Cloud, but the MWO technician already began travel or started work (created a clocking). The Cloud syncs with MWO and a work task is allowed to have a start time clocking and is in the cancelled state. An additional assignment is created from the existing work task and is completed. Question:How can the work task be in a finished state when the original cancelled work task cannot be modified with a stop time? In its current form, the work task can neither be reported nor finished because their is a clocking without a stop.  ** this issue is preventing our client from billing their customer and needs a quick resolution ** Thank you

2
skullk
Hero (Employee)
7 months ago
C
Sidekick (Partner)
CpatelSidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)

IFS Cloud: Mobile Completion Form

What entity can we see the Completion Form for the Mobile Complete prompt screen? 

2
C
Sidekick (Partner)
8 months ago
Ex1SivasG
Do Gooder (Partner)
Ex1SivasGDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

IFS MWO Service 10 Work task sales line is not sync to Mobile

HI,One of our customer is in the process of implementing IFS MWO Service 10. While testing, we found that, if there are any new sales line created in the IFS Application against the Work Task, the line is not getting synced to Mobile app.  Version: App10 UPD 11 IEE, ServiceEngApp - 1.6. Any help in solving the above is much appreciated. Thanks in advance, Sivaganesh M    

2
Ex1SivasG
Do Gooder (Partner)
5 months ago
LenaicDAVID
Hero (Employee)
LenaicDAVIDHero (Employee)
asked in Service (Touch Apps, MWO, MRO)

MWO Service app - Pending Completion status does not trigger work time clock out

Hi,When setting the work assignment status to “Pending Completion” from MWO Service app (connected to IFS Cloud 22R2 SU3), it does not trigger a work time clock out.Is that the intended behavior or is it something missing in the design?To my understanding, “Pending Completion” means that the field technician is waiting for something to complete the work. So he is not working on it anymore. He might even be working on some other work while waiting.BRLénaïc

2
T
Do Gooder (Partner)
6 months ago
KNikitha5
Do Gooder (Partner)
KNikitha5Do Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

MWO-Bad Metadata Error

Hello Team,We were adding custom attributes to the mobile screen ‘Work Details’ through developer studio. Later we faced some issue, therefore we reverted back the changes and refreshed server cache. Still when we load the ‘Work Details’ screen, we get an error and the screen doesn’t load in Cloud. The mobile application doesn’t initialize as well.   In the Mobile App User Details > Logs screen, we can see this error: “Initialize entity data failed: STMTPREPCALL:Can not prepare statement ({? = call ifsapp.Mobile_Client_SYS.Init_Server_Session__(?,?,?,?,?,?,?,?)}). Exception is: IJ031070: Transaction cannot proceed: STATUS_MARKED_ROLLBACK - IJ031070: Transaction cannot proceed: STATUS_MARKED_ROLLBACK”Is there any other way we can track what causes this issue? Any inputs would be appreciated.

2
James Ashmore
Hero (Employee)
8 months ago
Ann Degroat
Hero (Employee)
Ann DegroatHero (Employee)
asked in Service (Touch Apps, MWO, MRO)

NotifyMe app on mobile phone often fails with "character string buffer too small" error

Often in the NotifyMe mobile app, the user is presented with an empty notification screen, when we know for sure there are requisitions and/or purchase orders that are waiting to be authorized by the user.When we check the touch apps log file, we see the following error:Error when synchronizing entity FndStreamExtension: Failed executing query (ORA-06502: PL/SQL: numeric or value error: character string buffer too smallORA-06512: at "IFSAPP.PUR_REQ_NOTIFICATION_API", line 599ORA-06512: at "IFSAPP.PUR_REQ_NOTIFICATION_API", line 599ORA-06512: at "IFSAPP.PUR_REQ_NOTIFICATION_API", line 633ORA-06512: at line 1ORA-06512: at "IFSAPP.NOTIFY_ME_UTILS_API", line 401ORA-06512: at "IFSAPP.NOTIFY_ME_UTILS_API", line 406ORA-06512: at "IFSAPP.NOTIFY_ME_UTILS_API", line 347ORA-06512: at "IFSAPP.NOTIFY_ME_UTILS_API", line 358)When I check the API on the lines indicated, it seems to fail when assigning a value to the "detail_line_" variable, which is defined as varchar(2000). FOR line_rec_ IN purchase

2
Ann Degroat
Hero (Employee)
6 months ago
M
Sidekick (Customer)
meshfemiSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

MWO Failed Transaction: ORA-20124: Error.NULLVALUE: Field [END_TIME] is mandatory for Resource Activity Alloc and requires a value.

Hi Community,Please any insight into this kind of Failed Transactions? The MWO is trying to create ticket with MWO and is receiving this failed transaction.  Failed Transactions  Thanks Mesh 

2
M
Sidekick (Customer)
3 months ago

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