Service (Touch Apps, MWO, MRO)

This will include the questions related to Touch Apps, Mobile Work Order, Maintenance, and Repair & Overhaul (MRO).

  • 1,718 Topics
  • 5,823 Replies

1718 Topics

R
Do Gooder (Partner)
RRPATNAIKDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

How to see My Breaks in IFS Cloud mWO

Hi Team,We have a requirement to see breaks in mWO. Technician can take break and can finishes the break in mWO. It should be initiated in mWO and to be displayed in Schedule Workbench in PSO. Could you please guide me how to enable/configure  the same. Regards,RR

3
R
Do Gooder (Partner)
1 year ago
A
Do Gooder (Customer)
a.georgeDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

MWO aps 10 Tiles

Hi  I wish to remove a tile from the MWO home screen, Could anyone tell me how this is possible please?  

3
James Ashmore
Hero (Employee)
1 year ago
R
Hero (Customer)
ronhuHero (Customer)
asked in Service (Touch Apps, MWO, MRO)

Mobile Work Order Initialization Error

Community, can you help to see how to fix the below error when I am trying to initialize my mobile device at the very first time. we are on APP10 UPD9. 

3
James Ashmore
Hero (Employee)
1 year ago
P
Hero (Partner)
Priyanka Cecilia VHero (Partner)
asked in Service (Touch Apps, MWO, MRO)

Cloud 22R2 - MWO Service - Service History List

Hello,I would like to view all the Service history for a Site in MWO Service even when an Equipment is not associated to the Work Task. I assume we cannot use the "Service Book" screen for this functionality since it is associated with Objects/Equipment.Therefore, I've created a new List element with the entity "HistoryJtTask" within Work Details screen in MWO Service. I do not get the desired output but rather can view only the specific Work Task which I’ve opened.Am I missing any logic or is there any other baseline screen to view the Service History in mobile? Please let me know. Kind RegardsPriyanka Cecilia

3
James Ashmore
Hero (Employee)
1 year ago
Andryis
Sidekick (Partner)
AndryisSidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)

WO created through tech portal is by default EQUIPMENT?

Hi All!How to change the equipment type from EQUIPMENT by default into TOOLS/EQUIPMENT in Tech portal?. I’ve tryied to change it through Workflow configuration but the change doesn’t apply. May be the portal is dedicated only to EQUIPMENT?Thanks for your advices

3
ereslk
Hero (Employee)
10 months ago
P
Hero (Partner)
Priyanka Cecilia VHero (Partner)
asked in Service (Touch Apps, MWO, MRO)

IFS Cloud 22R1 MWO Service - Survey

Hi,While creating a survey with Work Type as ‘Work Assignment’, it is displayed in all the Work Tasks in mobile as expected. Additionally, the “Answer Once” option is selected in the survey as shown below.Below are two queries:When a survey is completed in one of the Work Tasks in mobile, it is removed from all the work tasks due to the ‘Answer Once’ option. Is this the expected behavior? Shouldn’t it still be visible for other tasks? Once the technician completes the survey, do we have an option to configure the answers as Read-Only for the technician to view but not perform any updates to the Survey? Currently, the technician can update the survey for a Work Task multiple times if the ‘Answer Once’ option is not selected. Any inputs would be appreciated. Thank you.Kind RegardsPriyanka Cecilia

3
James Ashmore
Hero (Employee)
1 year ago
L
Sidekick (Customer)
lisa.gilesABSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

MWO - Failed Transaction

Hi,User Receipts via MWO, the receipt goes through but a Failed Transaction is queued saying:source ref 1 is the PO Number which is autopopulated and exists on the message. How do I investigate / solve this error from happening?At the moment, we ask the engr to complete an init once we have deleted the transaction but I would like to discover and resolve this issue.Thanks,

3
L
Sidekick (Customer)
1 year ago
lopespetro
Hero (Customer)
lopespetroHero (Customer)
asked in Service (Touch Apps, MWO, MRO)

ORA-20105: Actual Start is later than todays date for work order

Hi All.I’ve just updated APPS10 from UPD14 to 17 and I’m getting this failed transaction in Aurena Mobile MWO Maintenance 10.The clock server and mobile client is OK.Does anyone know about it?Tks a lotBr.Lopes

3
lopespetro
Hero (Customer)
1 year ago
R
Hero (Customer)
ronhuHero (Customer)
asked in Service (Touch Apps, MWO, MRO)

Mobile device initialization error

Community, my mobile device got below error when doing first time initialization. we are on APP 10 UPD 9. May I know how to fix this error? 

3
R
Hero (Customer)
1 year ago
K
Sidekick (Partner)
KAMANUKSidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)

MWO transferred WOs are missing in "Transferred Tasks/Work Assignments"

Hi Experts,We find many WOs that are Transferred to mobile are missing in “Transferred Tasks/Work Assignments” screen.  ​​​​​​Also the same WO cannot be found in “Transferred Tasks/Work Assignments” screen as well.What could be the reason for this behavior. We can find more than 500 such WOs where WO is assigned to the mobile but getting below type of errors due to missing connection. Appreciate for any help. Best Regards,KM

3
James Ashmore
Hero (Employee)
1 year ago
rafael.nobrega
Do Gooder (Employee)
rafael.nobregaDo Gooder (Employee)
asked in Service (Touch Apps, MWO, MRO)

MWO Service - Returns: Quick Return & Regular Return

Hi Community, I noticed that whenever I create a Quick Return via MWO app, it doesn’t populate in the Backoffice – Work Task level, specifically in the Returns tab.It seems that the Sales lines are added, but the Return lines don’t. In the example below, I created 1 Regular return and 2 Quick ones. And as you can see, only the regular return appears in the Returns tab.  IFS MWO Service - Returns IFS Cloud: Work Task - Returns and Sales lines  Do you know if this is the expected behaviour when going through this type of transaction? Or am I missing something here? Thank you.Best regards,Raf

3
rafael.nobrega
Do Gooder (Employee)
1 year ago
H
Sidekick (Customer)
HDZRISHABHSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

attachment is not showing in mobile app

When admin attaches a document FSE can not see in mobile App{MWO}.below is the screenshot attached where we are attaching the document. 

3
EqeRobertK
Superhero (Partner)
1 year ago
N
Sidekick (Employee)
NEJANOSidekick (Employee)
asked in Service (Touch Apps, MWO, MRO)

Re-arrange Tiles in MWO

In MWO is it possible to hide some tiles by removing security grants. Other than that is it possible to  hide tiles using page designer? Is there a way to configure the order of the visible tiles. If I need to move MY WORK Tile to the bottom will that be possible?

3
James Ashmore
Hero (Employee)
1 year ago
K
Sidekick (Partner)
KAMANUKSidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)

MWO Unable to quick issue parts

Hi Experts,I appreciate for your input on following issue.The Customer has a central site named “UK300” which is always the WO Site and does not hold stock. Stock will be held on sites “UK172”.Mobile user is connected to Parts in Site UK172. Warehouse and Assortments parts connected to the same Site. Work order is created for site UK300. (WO and object connected tosite UK300) When a Task is dispatched, the Technitian can see all task details and his stock in Mobile. Even he can see Material orders connected to Site UK172 created from back office.    Problem is, user cannot see his stock in “Material Quick Issue” list in the mobile? This was possible in App9 but in app10 it isnt?   What could be the reason here, what is missing in this setup? Thank you,KM

3
P
Do Gooder (Partner)
5 months ago
P
Hero (Partner)
Priyanka Cecilia VHero (Partner)
asked in Service (Touch Apps, MWO, MRO)

Hide Tiles from Dashboard/Home Screen in mWO Service

Hi,Is it possible to Hide the ‘My Misc Allocations’ screen from mWO Service? I’ve tried revoking the Security Group ‘CalendarBasedJobs’ from the Security Grants by Permission Set screen but no luck. Cleared the Security Cache and Refreshed Server Cache as well. Is there any other Security Group related to this screen?  Kind RegardsPriyanka Cecilia

3
skullk
Hero (Employee)
1 year ago
R
Do Gooder (Employee)
Rithin PayyanadanDo Gooder (Employee)
asked in Service (Touch Apps, MWO, MRO)

IFS Apps 10 integration with ESRI Arc GIS version 10.9.1

Hi all,Seeking some guidance regarding ESRI Arc GIS integrator  GIS Integration for use with ESRI ArcGIS 10001345  Customer has:IFS: Apps10 UPD 15ESRI: Arc GIS Server 10.9.1Would there be any compatibility issues?  I understand that our Product Teams have the following data:The latest version tested for Apps 10 is ArcGIS 10.7.x The latest version tested for IFS Cloud is ArcGIS 10.8.x Any help would be appreciated!Cheers,Ritz.

3
Mathias Dahl
Superhero (Employee)
1 year ago
L
Sidekick (Employee)
Leibnitz GermanioSidekick (Employee)
asked in Service (Touch Apps, MWO, MRO)

Is There a Single Report with All Events of Maintenance Program for a Serial, Including Installations Showing Next Due and Last Accomplished Dates for All Events

Is there a single report that includes all Maintenance Events: Scheduled, Life Limit, AD/SB… showing last performed and next due maintenances in it? The closest I see is the Serial Maintenance, but I need to navigate from tab to tab to get a whole view and last performed maintenance is in a complete separated tab.I need also to see maintenance for the Serials installed, in case they have their own Maintenance Program. That is the customary way of presenting the maintenance report to Brazilian Authority and, in the need to see any detail, a filter is applied, not the contrary.

3
A
Do Gooder (Employee)
1 year ago
H
Sidekick (Customer)
HDZRISHABHSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Custom field is not showing in mwo

Hi,We are trying to add custom field in MWO screen but it is not showing in in mobile screen. Below is the attached screen where we try to attach. In cloud version we added to below path and after adding it should show in mobile screen but its not. 

3
Alexander Heinze
Superhero (Employee)
1 year ago
KaneDK
Sidekick (Customer)
KaneDKSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

New Revision of Sales Quotation

Hi all, I’m trying to create a new “Revision” of a sales quote, but I cannot see any options in doing so. The field “Revision No” is on the screen, but I cannot trigger a new revision?We currently use Business Opportunity but are looking into starting to use Sales Quotation instead - So if any additional material is available, it would be most appreciated. We use Apps9 Thanks,Michael

3
KaneDK
Sidekick (Customer)
1 year ago
Chris_Perkins
Hero (Customer)
Chris_PerkinsHero (Customer)
asked in Service (Touch Apps, MWO, MRO)

SA carry out work before contract start date

Using V15.4We often have situations where an SA needs to carry out Contract work early, before the contract start date.  In V14, we were not able to set an ETA prior to the contract start date but the SA was able to do the job earlier than the contract start date.  But in V15, it seems the SA is also restricted from doing the work early, which is a problem for us now.Is there a setting that controls this or is there any other way in V15 that an SA can carry out work in advance of the contract start date?ThanksChris

3
Chris_Perkins
Hero (Customer)
1 year ago
D
Sidekick (Customer)
dmooreSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Mandatory Field MWO IFSv9

Good Afternoon - Can you please advise how I can make the Planned Start Date on a MWO a mandatory field when an engineer is raising a new work order. Thank you

3
D
Sidekick (Customer)
1 year ago
P
Hero (Partner)
Priyanka Cecilia VHero (Partner)
asked in Service (Touch Apps, MWO, MRO)

Cloud 22R2 - mWO Service - Auto Complete Work Order and Work Task

Hi,Is there any baseline feature in Cloud which validates and auto completes a Work Order when its respective Work Tasks are completed/cancelled from either Cloud or mWO Service? Similarly, complete a Work Task when its corresponding Work Assignments are completed/incompleted/cancelled from either Cloud or mWO Service? Please let me know. Kind RegardsPriyanka Cecilia

3
F
Superhero (Customer)
1 year ago
S
Do Gooder (Customer)
scottjrileyDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

PM Calendar Generation Runtimes

We have started experiencing exceptionally long runtimes for our background jobs that are kicked off for calendar generations to generate work orders from our PM actions.  Sometimes these jobs are taking up to 4 days to run whereas in the past they would complete in a matter of a couple of hours.  Has anyone else experience this?

3
Thilini Kumarasinghe
Superhero (Employee)
11 months ago
M
Sidekick (Customer)
meshfemiSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Error message - Receive and issue part on MWO

An MWO user is  trying receive and issue his material and he is getting this error message (see screenshot) when he clicks receive and issue.  Why and how do we go about this please? 

3
M
Sidekick (Customer)
1 year ago
N
Sidekick (Employee)
NEJANOSidekick (Employee)
asked in Service (Touch Apps, MWO, MRO)

Failed Transaction when Starting Work from mobile

Hi, We see the below Failed transaction time to time. This time the FT occurred when I was trying to Start work from My Work tile. FT:Has anyone seen this before? and do you have idea on how to resolve this?

3
kathlk
Hero (Employee)
1 year ago

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