Service (Touch Apps, MWO, MRO)

This will include the questions related to Touch Apps, Mobile Work Order, Maintenance, and Repair & Overhaul (MRO).

  • 1,718 Topics
  • 5,824 Replies

1718 Topics

lopespetro
Hero (Customer)
lopespetroHero (Customer)
asked in Service (Touch Apps, MWO, MRO)

MWO Aurena Assignment Start/Work Start cannot be later than Assignment Finish/Work Finish

Hi All,Does anyone know about this situation? The start time is not greater than the finish time, but I’m getting a faield transaction.Using apps10 UPD14, mwo maintenance 10  

12
lopespetro
Hero (Customer)
1 year ago
Asela Munasinghe
Superhero (Customer)
Asela MunasingheSuperhero (Customer)
asked in Service (Touch Apps, MWO, MRO)

Escalation Matrix in IFS Support

Can anybody shed some light on this? Say, our system goes down and a dedicated team from IFS works on this. The ticket owners change with time right? That’s totally alright. How can we find an escalation point of contact for the specific issue? We do understand that there can be delays. But it would be nice to have this contact. (We do have an account manager and all, still looking for this escalation contact within the systems team)  Ticket No CS0066752

2
Yohan Rajapaksha
Hero (Employee)
2 years ago
lopespetro
Hero (Customer)
lopespetroHero (Customer)
asked in Service (Touch Apps, MWO, MRO)

Transfereed tasks still ASSIGNED after incomplete in MWO Aurena app

Hi All.Does anybody know about this process?Using apps10 UPD14, mwo maintenance 10, after incomplete status in mobile, the work task transferred to mobile flag is still checked and also in the work assignment transferred screen with assigned transfer status. Even choosing the return option in mobile after complete and not creating another assignment. If I choose the other direction in mobile, after incomplete, to keep first and then return, the process works well and the flag transferred to mobile is unchecked. There is no failed transaction. @Bandula , @James Ashmore or anyone else.Tks a lot for help.Please see prints.     

5
skullk
Hero (Employee)
2 years ago
N
Sidekick (Employee)
NEJANOSidekick (Employee)
asked in Service (Touch Apps, MWO, MRO)

Mobile User Type for MWO Cloud

Hi All,Does anybody know, what is the requirement of ‘Mobile User Type’ field , when Creating a mobile resource in IFS cloud.In IFS cloud 2 separate apps are in use and still is it necessary to set if the resource is Field service or Asset management? Will there be any consequences if this kept blank while setting up  mobile resource?  Thanks!/Nethmi

3
Bandula
Hero (Employee)
2 years ago
C
Do Gooder (Employee)
coninlDo Gooder (Employee)
asked in Service (Touch Apps, MWO, MRO)

Task Selection step not available On Service Request

After entering the needed data on the Service Request, the “Next” button is not active. This used to be active. Anyone knows why this is not active and how to change this?

3
Y
Superhero (Employee)
2 years ago
JerryB
Hero (Employee)
JerryBHero (Employee)
asked in Service (Touch Apps, MWO, MRO)

Equipment Objects aren't showing up on MWO

I’m pretty certain I didn’t miss any steps in the set up and the documentation says the equipment objects for the sites the user has access to should just show up but they’re not.  I even logged in to the NA Pre-sales demo environment to see if it was working in there and it is not.  I know we’ve taken away the old page that let us configure what equipment objects the MWO users saw but is there something I’m missing here.  This is a problem and hopefully just something not set up that wasn’t documented.

10
V
Do Gooder (Partner)
1 year ago
C
Do Gooder (Customer)
Casper ThomsenDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

MWO: How to enable/disable New Work Order from homescreen

Hi, Trying to turn on some funktionality that is now diabled. I need to understand how this works.

1
Bandula
Hero (Employee)
2 years ago
lopespetro
Hero (Customer)
lopespetroHero (Customer)
asked in Service (Touch Apps, MWO, MRO)

Motorola phone not enable camera button IFS MWO Aurena

Hi All,Does anybody know why the device Motorola g is not the camera button while you try to add media on a work task?The model is Moto g(30) or (9)It only enables the galery option. I’m using IFS MWO maintenance 10, APPs 10 UPD14. I already gave permission to camera in apps information.Already cleaned the cache of app and camera system.Also reset the device. Testing with samsung for example it works well. It’s strange because if I use mWorkOrder app or the old demo apps, the camera works well with them. See print. Tks for help Missing the camera button. Camera allowed. Demo app in the same device. 

9
lopespetro
Hero (Customer)
1 year ago
ChankaWimalasooriya
Do Gooder (Employee)
ChankaWimalasooriyaDo Gooder (Employee)
asked in Service (Touch Apps, MWO, MRO)

Multiple work assignments getting created when work order is transferred to mobile

The issues occurs when a Work order is transferred to mobile from IEE , It creates 2 work assignments instead of the one . This  happens even when a resource is allocated initially and a work assignment is created and when its transferred to mobile it automatically creates a another work assignment . The issue is only present for a single resource group in the customer environment and from this resource group one user is not effected with the mentioned issue .Below is the test plan for the following issue :Create Work order  Add a Work task Add resource and create work assignmentTransfer work task to mobile As you can see here, after transferring the work task to mobile , another work assignment is created . There the initial work assignment of 8hr is split into two 4hr work assignments Initially the maintenance  team has checked the basic data and has verified that they are correct. And during investigation I have checked the Mobile_work_Order_API.Generate_Wo_To_Mobile function which

5
Frank Sveen
Sidekick (Employee)
2 years ago
T
Do Gooder (Partner)
TomokiDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

Please tell me how to perform Multilevel Repair（IFS Cloud）

I would like to use the "Salvage Part" function in "Shop Order Multilevel Repair Structure" of "Repair Shop Order". What kind of settings do I need? Detail：I would like to use the "Salvage Part" function of the "Repair Shop Order" to store the parts removed from the product.Using IFS Cloud,　1. Create "CRO Repair" from the "Component Repair Order" screen　↓　2. Release "Repair Shop Order" on the "CRO Repair" screen　↓　3. Check "Shop Order Multilevel Repair Structure" from the "Shop Order (= Repair Shop Order)" screen. My problem is that in 3, the product components are not displayed in the "Salvage Part" of the "Shop Order Multilevel Repair Structure".What do I need to do to display the components here and store them?  

0
T
Do Gooder (Partner)
2 years ago
R
Hero (Customer)
ronhuHero (Customer)
asked in Service (Touch Apps, MWO, MRO)

PERIOD_DISTR_METHOD - EVEN

Community, We have an issue, for Service Contract, we would like to have the yearly service fee to be evenly distributed to each month, for example, we charge customer 12000 a year, then the billing invoice for each month, should be 12000/12=1000 per month. But the fact is, even we changed the PERIOD_DISTR_METHOD = EVEN, we still get the following invoice amount for each month, please refer to screenshot attached. anything we missed? Thank you.

1
CSheprutterkey
Hero (Partner)
1 year ago
C
Sidekick (Partner)
CooAlastLSidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)

Making Customer PO Number field mandatory when converting a Sales Quotation to a Customer Order - Apps10

Does anyone know of any way to make the Customer PO Number field (CUSTOMER_PO_NO) mandatory when converting a Sales Quotation to a Customer Order in Apps10? The relevant field on the Create Order from Quotation pop up cannot be made mandatory but our customer requires this to be completed at all times as this is good business practice. If the field is set to mandatory on the Customer Order, when using the Quote to Order process, even creating the CO in a Planned status does not force the Customer PO Number to be entered on release. 

0
C
Sidekick (Partner)
2 years ago
C
Do Gooder (Partner)
CSGarethFDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

MWO - Terminating Questions

Hi AllIn MWO we use surveys for questions before Work Started, or before Completing a work task.  These surveys include mandatory steps that should be completed before the Work Task is reported.  If the user is not able to provide a proper answer then they should not be allowed to report in the task.  These tasks are set as Terminating Questions in the survey, but when a user answers these, they are still taken to the Report in page.Is it possible to set it up so that if a user enters Terminating answer they are taken back to the Work Details rather than being allowed to continue to report in?

1
skullk
Hero (Employee)
2 years ago
J
Sidekick (Customer)
JStackSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Service - Customer Order Freight Charge

I have a Freight Charge (charges tab) on a Customer Order that is tied to a Work Order that I need to credit.  Since it is tied to a Work Order, I cant create a freight credit easily in IFS.  I can create a freight credit through the Work Order but it would push to the order lines tab.  I need this credit to be placed on the charges tab. Has anyone encountered this or have a suggestion? Thank You

0
J
Sidekick (Customer)
2 years ago
eqbstal
Superhero (Partner)
eqbstalSuperhero (Partner)
asked in Service (Touch Apps, MWO, MRO)

Strike Trough used in navigator of mWO element

When I opened Solution Manager > Touch Apps > Configuration > Apps for Page Designer > Service Engineer > My Work and checked the element Expense Card I saw the following:I have some other fields modified via the Page Designer for this element (and others), however I've never encountered a field of which the field labels where striked through.Anyone an idea what is the idea behind this? What does it give as a hint?We recently updated from IFS10 upd 11 to IFS10.14.21.0mWO App version is 1.9The field Cost_Amount is still available in the Entity Details (if I look at that via IEE)

3
LakmaliRD
Hero (Employee)
2 years ago
lopespetro
Hero (Customer)
lopespetroHero (Customer)
asked in Service (Touch Apps, MWO, MRO)

Permission set filter for custom field MWO Aurena native

Hi everyone, I need to create a permission set filted based on a LOV custom field and apply to a certain permission set.But it’s not working,. The filter works just using core fields. Could someone help please?Tks a lot for help.I need to filter in mobile. 

14
lopespetro
Hero (Customer)
2 years ago
lopespetro
Hero (Customer)
lopespetroHero (Customer)
asked in Service (Touch Apps, MWO, MRO)

MWO Aurena native internal storage picture folder Android

Hi all.Could someone tell me if there is some schedule to delete automatic the pictures after a certain time in the folder of the internal storage or do I need to do it manually?After a couple of months, the number of pictures will increase and the device will not support.Apps 10 UPD14 - MWO Maintenance 10Tks a lot 

3
lopespetro
Hero (Customer)
2 years ago
lopespetro
Hero (Customer)
lopespetroHero (Customer)
asked in Service (Touch Apps, MWO, MRO)

MWO Aurena Custom Field Time Report list

Hi all.Could someone help and tell if it’s possible to add the TimeTypeID in the Time report list screen?I couldn’t find it.Tks a lotNeed to add the timetypeID  

1
lopespetro
Hero (Customer)
2 years ago
lopespetro
Hero (Customer)
lopespetroHero (Customer)
asked in Service (Touch Apps, MWO, MRO)

MWO Aurena custom field MyWork screen

Hi EveryOne.Could someone help how can I find the Mywork list fields (not the detail)?I need to include the Belongs To field. Is it possible. If yes, How can I reference the parent object?There is just the object ID.I couldn’d find it in the Mywork page. Just the comandgroups. The contents are empty.Tks a lot.  

4
lopespetro
Hero (Customer)
2 years ago
lopespetro
Hero (Customer)
lopespetroHero (Customer)
asked in Service (Touch Apps, MWO, MRO)

MWO Aurena Native Custom Field Reference

Hi All.Could someone help how may I add a reference field in worktask detail of the Belongs to Object?I’m trying to use the same logic of Criticality but it’s not working.I need to show the SUP MCH CODE in Object information.Tks a lot 

1
lopespetro
Hero (Customer)
2 years ago
Kalana Rathnayake
Hero (Employee)
Kalana RathnayakeHero (Employee)
asked in Service (Touch Apps, MWO, MRO)

Stream was not readable when granting activities in IEE

Hi Everyone, When I try to grant activities in a permission set I got the following error,Here is the detail view:Ifs.Fnd.FndSystemException: Explorer: An Unhandled Exception has occurred ---> Ifs.Fnd.FndSystemException: Unexpected error while calling server method ManagePermissionSets/SavePermissionSet ---> System.ArgumentException: Stream was not readable. Server stack trace:   at Ifs.Fnd.AccessProvider.FndConnection.CallGetResponse(String intface, String operation, FndRequestContext requestContext, FndManualDecisionCollection decisions, Byte[] requestHeaderBytes, Byte[] requestBodyBytes, FndApfAsyncInvoke asyncInvokeHandle, Boolean integrationGateway)   at Ifs.Fnd.AccessProvider.FndConnection.AsyncGetResponse(String intface, String operation, FndRequestContext requestContext, FndManualDecisionCollection decisions, Byte[] requestHeaderBytes, Byte[] requestBodyBytes, FndApfAsyncInvoke asyncInvokeHandle, Boolean integrationGateway)   at System.Runtime.Remoting.Messaging.StackBuil

2
mwaseem
Do Gooder (Employee)
11 months ago
E
Do Gooder (Partner)
Ex1NilesKDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

CRO Cost/ Revenue not getting updated in Service Contract for Repair Order Type - Work Order

In Apps 10 - CRO Functionality - Repair Order Type - Work OrderCRO is connected to Service Type, Contract ID, Line (Part Service).Costs accumulated in the work order generated for repair is not reflecting in Analysis Tab in the Service Contract.Sales Line Generated in CRO order also does not update the in the Service Contract / Analysis Tab.  

0
E
Do Gooder (Partner)
2 years ago
lopespetro
Hero (Customer)
lopespetroHero (Customer)
asked in Service (Touch Apps, MWO, MRO)

Synchronizing entity ResourceActivity is taking a long time to complete (210 seconds)

Hi All.I’m getting this warning as I sync the Aurena app.What may I do to fix it?Using Apps 10 UPD14.Tks a lot  

12
lopespetro
Hero (Customer)
2 years ago
F
Superhero (Customer)
FNSMITHUNSuperhero (Customer)
asked in Service (Touch Apps, MWO, MRO)

Unable to Edit or Delete PR in MWO APP10

Hi All,I am trying to use PR's for non -inventory parts in MWO , but I am able to create the PR and don't see any option to either edit or delete  the PR's Regards,Mithun KV

1
skullk
Hero (Employee)
2 years ago
D
Sidekick (Customer)
dmooreSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Attaching Multiply Documents to a MWO

Good Afternoon,Can anyone advise if their is a functionality within the Mobile Work Order App for the user to attach multiple documents? The example I have is where an engineer has to return a ticked checklist to show he has followed a specific process. At present the engineer is using the CAMSCAN option on their phones, then emailing the doc back to the office, however this is not linked to the assigned Mobile Work Order. Is there an option available where the user can scan multiple documents and attach to their Work Order? Many thanks for any assistance you can offer. Regards Dave

2
D
Sidekick (Customer)
2 years ago

Badges

Show all badges
Terms & ConditionsCookie settings