Service (Touch Apps, MWO, MRO)

JamieTDo Gooder (Customer)

"Invalid Redirect URL " in the TAS Admin portal

When trying to login to the Touch apps Server using system ID, we are presented with an ‘Invalid Redirect URL’ error: We have the correct URI redirect setups here (which matches the external URL provided in TAS setup): Does anyone have any ideas on how we can resolve this? Many thanks

1 year ago

GayathriDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Migrating Surveys related to MWO from Apps9 to Apps 10

In Apps9, surveys that are used with MWO are defined under the “Surveys” in HR module. But in Apps10, they are defined in “Maintenance Surveys” screen in Aurena. When there is an upgrade from Apps9 to Apps10, we need to migrate the Surveys defined in Apps9 to Maintenance Surveys in Apps10. Is there any scripts written by R&D, that can be used to do this data migration from Apps9 to Apps10?

1 month ago

BaydaDo Gooder

asked in Service (Touch Apps, MWO, MRO)

Complementary parts with Work orders

Hi all, we want to use the complementary parts in the Work orders. Is this possible? Many thanks in advance.Bayda

1 year ago

Emre.IFSDo Gooder

asked in Service (Touch Apps, MWO, MRO)

How to purchasing or consuming the spare part on the maintenance order?

Hello all, I added a spare part to a serial object and than I created maintenance order this serial object but I don’t know how to this spare part purchasing or consuming in maintenance order.Can this spare part be automatically consumed in the maintenance order? Please help me to get any procedure for doing this above activity (or) share reference document.Best regards

8 months ago

Bhanuka SenevirathneSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Few Users are Unable to Turn in Maintenance Surveys

Hi, A customer has the following issue, When a user completes a Work Order he has to complete a Survey and this is mandatory. but the issue is there are 2 users which cannot complete the survey.in logs, a users Employee ID is showing as “100044JNEFF” and there is no employee as “100044JNEFF”there are 2 employees registered for the same user, and their employee ids are “JNEFF” and “100044”. somehow these 2 ids are getting mixed and taken as one employee id. initially, I thought, terminating one employee would solve the issue but it didn’t. the issue still occurring for the same users.any and all ideas and solutions are welcome, Thanks in Advance. Best Regards,Bhanuka

1 year ago

NEJANOSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Mobile Time picker is not convenient

In the mobile app, in time picker (time clock), the time interval is set to 1 minute. However, since our customer is only need to report time in 15 mins time intervals, we would like to have the ability to have it configurable/modifiable. However, with the current framework, we are unable to do that modification/configuration. Could you please let us know if this identified as a requirement for future developments.

1 year ago

DjedaiDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Operational status

Hi , - Is there a way to set fonctional object as broken and then no preventive maintenance can be launched ?the operational status : out of service allow : work order to be generated on it the operational status means : temporary out of use for maintenance , repar,.. workorder can be generated by PM actionif i add/remove equipment in the structure is it added/removed automatically in contrat scope ?

2 months ago

lisa.gilesABSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Failed Transaction

We have a Failed Transaction from MWO Service App for ‘ObjVersion Attribute has no value’ Does anyone know what causes it and how to resolve it?Thanks,

1 year ago

GOGMANIKMDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS Cloud Mobile

Hi, Since IFS Cloud will be the new service management application instead of IFS FSM, what mobile application will be used by user for service management? will it be IFS MWO Service? if so how can I activate the mobile device and where and the endpoint can be found in IFS Cloud.

1 year ago

woprhoweSidekick (Customer)

posted in Service (Touch Apps, MWO, MRO)

TouchApps database configuration

I posted this as a question to IFS via the Customer Engagement Center, but was told it was not “Unfortunately the raised case does not fall within the support scope as this is not a product fault . . . ”, so I would like to post it here in case any of the community has any thoughts or opinion on the matter. During the course of our training, testing and deployment of TouchApps in our non-production environments, we have received conflicting opinions regarding the best practices of database configuration for TouchApps.1.) Originally, when we worked with IFS, the configuration was to create a separate database dedicated to TouchApps2.) Later, it was conveyed to us that IFS’s standard configuration for TouchApps was to extend the schema of the IFS databaseAs we approach going live with TouchApps in production, I would like to discuss this topic with someone very well versed in the pros and cons of these two configurations, specifically:What impact do both of these configs have on the data

1 year ago

RuwaniSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS Demo Mobile app

Hi,Is there a mobile app which we can use for customer DEMO from IFS Rnd where the data will not be erased quickly like 7 days where the data will be stored without erasing? This is in conjunction to Cloud environment.IFS MWO Service IFS MWO Maintenance Thank youRuwani

1 year ago

MoukariDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Automatic monthly invoicing

Hello,Is there a way to create recurring invoices in IFS? We would like to invoice automatically some of our services for example once a month or once a year. Is there functionality or some kind of way to do this in IFS?We are running IFS 9 and we don’t have FSM-software in use. Thank you for all replies,-Eetu

1 year ago

Dasun NavodaSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

New fields added via modification not available in Aurena native page designer

We have added a new field “C_SAFETY” to Aurena “Work Task” page via a modification. This “C_” field is available in both JT_TASK_TAB table & JT_TASK base database view.We want to add this field to Aurena Native “Work Details” page, but it is not shown in the aurena native page designer attribute list under content. We have another set of custom fields added to the same “JT_TASK” entity as a configuration (CF$_TEST1, CF$_TEST2)and these custom fields available in “Aurena Native Page Designer”, but none of the fields added via a MOD not available in.Any reason it is not available?

1 year ago

DanielHSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

MWO Init Waiting for GP / ORA-01873: the leading precision of the interval is too small

Hi together, we have a problem that the MWO Service App is not connecting to the server. Every User we used, is stuck on the same loading screen during initlization.Furthermore, we used already several new environments and the issue always exists. After around 24 hours, sometimes we can connect, however changes in object, workflow configuration etc. need again around 24 hours to show up in the mobile devices. We have set up everything according to the technical documentation correctly: 1, IAM Clients → set up the URL´s2, User IFSSERVICEENGAPP & IFSMAINENGAPP added to the relevant company as well site3, Database Processes are “Scheduled” and active Every Native User has the status in installed Apps “Init Waiting for GP” Furthermore, we found out that we get an error in Grouped Push Transaction Traces:Error when processing transactions in procedure Mobile_Transaction_Batch_SYS.Execute_Task_. Error: Error during execution of GroupedPush background task (ORA-01873: the leading preci

1 year ago

GWATSONTXDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Notifications (Banners, Sounds, Badges) not working for Notify Me on iOS

Just started testing Notify Me on iOS (both IFS Aurena Notify Me 10 and IFS Notify Me 10). Everything works except the app itself does not trigger a notification (Banners, Sounds, Badges) on the phone when a new notification is pushed to the app. What am I missing? Any help would be greatly appreciated!IFS Apps 10 Update 13 On-Prem w/IFS Touch Apps Server 10.13.344.0 IFS Aurena Notify Me 10 v10.17.1381.0 IFS Notify Me 10 v1.0.4 iOS 16.1.1 on iPhone SE Notifications enabled for both apps within phone settings Local Network and Background App Refresh enabled for both apps

1 year ago

mitu_2022Do Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

how to limit the view of records CRM Companion 10

how to limit the view of records only linked or created for the logged-in representative.

1 year ago

courtney.engelSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Stuck Missing Reservation on maintenance material line IFS9

I have no idea how to this happened so I cannot replicate it in our test environments either. We have a part on a released Maintenance Material Requisition that is reserved according to the MMRWhen you try to issue the part you get this warning messageYou can also see that when we try to issue it says that 0 are reserved on this screenSo when you say Yes to the informational message you get this errorWe get that same error if we try to unreserve the line manually, but on that screen it does look like it is still reservedSo we went out to the inventory in stock screen where it shows we have 36 reserved.So we go to the Inventory part In stock Reservations and there is no sign of it being reserved to the Work order.We have tried ran PMRP and MRP against this part to see if that shakes anything up. But we do not know how to resolve this issue. Anyone have any ideas?

1 year ago

NEJANOSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Default return Assignments from mobile when incomplete the assignment from mobile

Hi, From workflow configuration, there is a possibility to decide whether to keep or return the assignment automatically up on completion. However, this is not possible for incomplete action, where it always requires to return manually. However, this is an additional action for Mobile users. Therefore we would like to have the same ability to return the assignments automatically. We have tried to do this from page designer configurations as well, but it is not possible. Can you please explain us if there is already a way to return assignments Automatically when incompleting? Thank you!

1 year ago

ctaylor56Hero (Partner)

asked in Service (Touch Apps, MWO, MRO)

WIP Reversal for WT Material

I have setup work task cost codes and rules to reverse WIP at CO Line Invoiced and I am only doing this for material. When I issue material on a work task I see the cost code. I then transfer inventory and update the GL. I then proceed to invoice the Work Task and post the customer invoice. I then re-run the transfer inventory (and reposting job) but I am not see the WIP getting reversed. If I manually release WIP and Check and Update accounting, this works, but I need the automatic to work. Has anyone had this issue with Work Task Material (M50)

1 year ago

hmccabeSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

view mwo signature in IFS work order

I found this discussion regarding how to view signatures on a work order. I do not see the Work Tasks tab in IFS 9. Is there another place where the signature from the mobile work order app can be seen on the work order in IFS?

1 year ago

courtney.engelSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Base profile customizations not holding properly into user profiles in work task IFS10

We have customized the work task screen on base profiles. It was a new screen for our users in IFS 10 so we didn’t think we had to clear their personal nodes. In the base profile everything is clean looking. In the user profile everything is “smooshed”. I can get screenshots from the users - but it is not everyone either in a base profile. Just some of the users. In our test environment we saw it and then when I refreshed the base profile and logged in as some users it seemed fine. So I updated the base profile when we moved into production but it is still plaguing some users. Is there any reason this could be happening? Any suggestions other than removing the nodes from all of the users personal profiles to update back to the base? Or any easy way to do that for many users in different profiles?

1 year ago

rcruzSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Unavailable media attached to a WO

Hi, community! I have a situation where media attached to a work order through MWO is not available to be opened as seen below. Has anyone had the same problem in the past? Thank you!

8 months ago

courtney.engelSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Multiple site per company issue with Maintenance Org IFS 10

We have two sites for one of our companies. We have employees in the field that can work on work orders or work tasks for either site. I am getting the error that they are not set up at the maintenance org for the newer site. So I went to the resource navigator. He has two employee records - one for each company which checks out (he can do work at both companies as well)He is set up at all three sitesThe problem seems to be that he is only set up at 210 on the maint org as the error statedWe are only allowed one maintenance org per employee from what I can tell. How do I resolve this?

1 year ago

SWINDEDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Error: "Public Client not allowed to retrieve service account"

Hi Community,my customer works on IFS Cloud an recently received an update.After updating the Service Engineer App to version 22, we get this transaction Error on initializing: Anybody got an idea would could cause this error? thanks and BR,Sven

1 year ago

YONI_LHSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

MWO - Time Zones

Dear all, Let’s say, I start an assignment in MWO when I am in Montreal, then I take the plane and I go to Vancouver where I run again MWO and continue with my assignment.Everytime an update is done on my assignment via MWO, what is the time recorded in IFS Cloud?Of course, for time spent, I use the Actual Start and Actual Finish which are manually entered. But wwhat about the time automatically recorded in IFS cloud?The time where I am currently (Vancouver)? or the Server time (Montreal)? Thank you

1 year ago

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Service (Touch Apps, MWO, MRO)

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