Recently active topics

Kavindu911Sidekick (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

IFSAPP is showing background jobs of only one user

Since today morning IFSAPP user is showing the jobs from only one end user. No issues from the IFSADMIN login. Any idea why this is happening?Tried clearing the queryClearing the IFSAPP profileClearing APP data cache.But issue remains the same.

365

1 day ago

bytsophanHero (Partner)

asked in Getting Started with IFS

purchase authorization rule with cost center

Hi Is it possible to create a purchase authorization rule based on the cost Center? Best RegardsSophal

523

1 day ago

caveman022Do Gooder (Customer)

asked in Supply Chain

Connecting shipment with package parts

I am receiving an error when trying to edit a customer order line that is released. It says cannot connect to shipment because all package components have been supplied by internal purchase direct supply. Any ideas? Seems to only happen for supply code pkg parts (package parts). We have shipments that are auto created when a customer order line is released. IFS app10

1057

1 day ago

RogerBDo Gooder (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

It's time to upgrade your browser

We have a prblem when trying to open URL links from Lobbies in App9WHen we click the link, we get and users are stuck. They can get round it by cpying the url and pasting into a browser, but that is a faff on.If we put the same link/URL into a menu item, that works perfectly, because the menu setting has to ption to use an external browserI can only assume IFS was written to use Internet Explorer and knows nothing about other browers.Does anyone know if there is a way to get Lobby links to open in another browser?ThanksRoger

121

1 day ago

K4uRegisCDo Gooder (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Certificate renewal

hello, I would like to know if there is another way to renew a TSL certificate used to access IFS without reinstalling the entire kubernetes cluster?

1 day ago

ArcSurajKDo Gooder (Partner)

asked in Upgrades & Updates

How to change IFS system user password in cloud 24R1

Hi Team, I have requirement to change all IFS system user password in cloud .could anyone Pls let me know the process/Steps .

163

1 day ago

joostartsDo Gooder (Customer)

asked in Forum FAQs & Help

Copy lobby page

I created a lobby page in a lower environment, but when I use the export ‘full format page’ and import that file in another environment, this gives issues. Not all data sources are copied and links are lost in the data elements. Anybody having the same issue?

1 day ago

bytsophanHero (Partner)

asked in Finance (Financials)

New Payment Format iso20022 pain.001.001.009

Hi We just received the message from a customer that certain Payment Institutes dont accept payment files with the Pain.001.001.003 anymore. will there be a new format available soon for Pain.001.001.009.?I know that Camt054 version 4 was released with update 15 app10

237614

1 day ago

ChristopheSidekick (Partner)

asked in Alliance

customer center - organization

When the customer hierarchy icontains a lots of sites some times the organization view could not be displayed with the following information : in this example i think 2039 nodes is related to 2039 sites (in our customer database we only have 20 nodes).is there a settings to be able to take of the limit ? i have tried trough retreive limit module but with no success?thanks for your feeback

221

1 day ago

PiItPLDo Gooder (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

BPA- Set PriceFreeze:Frozen on customer order line

Hi,I'm trying to automatically set the “Price Freeze” flag on a customer order line to “Frozen” via BPA, but without positive result.My Workflow is very simple, I just have an IFS API script with code execution.setVariable('PriceFreeze','Frozen').I tried to use several call type triggers combined with CustomerOrderHandling projection, with no result.At first I tried calling Workflow on CustomerOrderLine_Default, with the execution parameters: type- Process Enrichment, timing- After.The response was correct, but during process enrichment an ETag is added so that the record is not handled as new by the page (for example, there is no way to enter an item number).I then tried calling Workflow on CalculateAndFetchSalesLineTotalWithHeaderParams, also with the execution parameters: type- Process Enrichment, timing- After. Unfortunately, the value “PriceFreze” was returned as “Free” because this variable from the record is not accessible from the Workflow execution, but is passed in the backgr

242

1 day ago

indmlkSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

How to make NCR visible in Mobile work order MWO?

Can Mobile work order user see NCR in MWO?I have created a work task and attached a NCR in to a work task step.When the task is transferred to Mobile, can technician see the connected NCR in MWO. Do we need to setup any object connection setup in cloud? I cannot find any documentation around NCR visibility on MWO.I'm using IFS MWO for Maintenance.

223

1 day ago

apshlkDo Gooder (Employee)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Authentication error when connecting Excel to IFS via OData feed

Hi all, I am getting an authentication issue when trying to connect Excel to IFS via OData Feed. Steps are as follows. Data → Get Data → From Other Sources → From OData FeedAdd the URL Connect using basic credentials. Could anyone advice on how to solve this issue? Thank you! Best Regards,Apsara

121416

1 day ago

SHAUN_KERSLAKEHero (Customer)

asked in Document Management (DocMan)

IFS Cloud - FTP to File Share - Change Docman Pointers

All,We are upgrading to IFS Cloud 23R2 (Remote) from Apps 10, where we have historically used FTP as a repository type. Since this is no longer supported, we are moving to File Share and use of a Windows share instead.We have manually moved the files from FTP to File Share.I am looking for guidance on what I need to do to change the "file pointer" in Docman as well as add some metadata used by File Storage please for all our existing documents?Does someone have a pre-existing script they would be willing to provide? Thanks in advanceShaun

53113

1 day ago

HYasunoDo Gooder (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How do the cost of "Sales Part" on "Contract Line" with "Invoice Plan" influence "Request Contracts"?

Hi all,We select a "Sales Part", which comes from "Non-Inventory Sales Part", when we create a "New Contract Line" with turning on "Invoice Plan". On the other hand, a "Non-Inventory Sales Part" has "Cost" value as in the below capture. How do the cost of a "Sales Part" on "Contract Line" influence "Request Contracts"?I guess that the selecting a "Sales Part" is only for getting price and the cost value is ignored.Is it correct?Or does the cost reflect to invoice data?Please let me know how the cost influences "Request Contract".Thanks and regards,Hiroshi YASUNO

284

1 day ago

rishi.guptaDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to Add a Search Bar to the Product List Screen in Mobile Environment?

I want to add a search bar at the top of the product list screen in the mobile environment, similar to the configuration available on the customer screen. However, since the product list is a list-type screen, I am unable to add an extra field to this screen.Is there a way to add a filter or search functionality to a list-type screen? If not, is there any alternative solution to achieve this functionality?Below are screenshots of the product detail screen and customer screen for reference.Thanks in advance for your help!

161

1 day ago

AngeloPavDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM6u16 Mobile - Selecting Initialise Device from Mobile Dashboarc

In IFS FSM6u16 - From within Mobile Dashboard, when I right click on a user and select “Initialise Device”, how long does that initialise device request last for..i.e. If I have mobile users who are not on shift but select to “Intialise Device”, how long does that request last for? Does it time out? We may have a revision of the design and want to force an initialisation of the app for all users. Some users will be off shift or on annual leave. Will the request remain indefinately?Many thanks, Angelo

246

1 day ago

scstusDo Gooder (Employee)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Can IFS Cloud be configured to work with Tableau reporting tool

Hi,A customer is using Tableau reporting tool and they are asking if Tableau can be configured to work with IFS Cloud. Has anyone setup Tableau to work with IFS Cloud? Scott

1 day ago

TosohLBlumHero (Customer)

asked in Document Management (DocMan)

Document Acknowledgment

Is there a way to track a user acknowledging review of a new document revision? We store our procedures in Doc Management. When we revise a procedure, we need a method to track that users have been given the new procedure and have read it.We are in Apps 10 UPD9.

1 day ago

taenarenDo Gooder (Customer)

asked in Finance (Financials)

Depreciation for shared Fixed Asset

Is it possible to set up a Fixed Asset in IFS Cloud where the depreciation is split between two cost centres when depreciation is run.We have a large asset whose usage is shared between 2 cost centres (code_b). Ideally, we would like to have the depreciation spread between the two when we do a depreciation run. Is this possible?Or do we have to create 2 assets.

182

1 day ago

CindygcxDo Gooder (Customer)

asked in Contact Centre (CE)

Search by Customer Address ID

Hi, is there a way to search by Customer Address ID in IFS? I could not find and area to search by Customer address ID to see where and what Customer records the same address ID reside in. Look forward to help.

212

1 day ago

KatherinePriceSidekick (Customer)

asked in Alliance

Can we change the default setting of the "Attach Report" toggle for sending emails in service orders?

Is it possible to change the default setting of the “Attach Report” toggle to OFF for sending an email from the Service Order module?

322

1 day ago

NerakYakDo Gooder (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

IFS Cloud - "Delivery Not In Sequence", but it is!

Hi, all. We’re trying to move from 23.2 to 24. In the correct path, using the correct YAML files. .\installer.cmd --values E:\[CORRECT PATH]\ifscloud-values.yaml --values E:\[CORRECT PATH]ifs-cloud-24.1.0-paqara3-5.0.0-20240619T133210Z-success\InstallationFiles\solutionset.yaml --set dbinstaller.sysPassword=[CORRECT PASSWORD] We’re getting this error, but we’re definitely on 23.2. Has anyone experienced this? Why doesn’t the installer recognize the correct version? [Tue Jul 30 12:45:26 EDT 2024] - SEVERE: The delivery not in sequence! Last delivery installed is ifs-cloud-23.1.5-paqara3-2.0.0-20231103T130434Z but expected is ifs-cloud-23.2.2-paqara3-4.0.0-20240213T220018Z[Tue Jul 30 12:45:26 EDT 2024] - SEVERE: Validation failed. When I login to IFS, it definitely says we’re on 23.2. Ideas? Thanks!

1206

1 day ago

chajashHero (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Aurena Work Report Page

Is there a way in aurena to view/print the work report page (service report)I have been looking everywhere and cannot find how to pull up the report...or reprint it once it is returned from the mobile device.

1 day ago

CindygcxDo Gooder (Customer)

asked in Buying (Procurement, Demand Planner, ASC, SRM)

CUSTOMER BLANKET TO ORDER GENERATION

Is it possible to release a customer order from a blanket order to drive demand and ship? Current we have to enter a new CO and reduce the qty on the customer blanket order to keep track. We find this clunky and time consuming.

1 day ago

hansendDo Gooder (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Cloud List Custom Field Column Visible / Visible

Hello Everyone, I was wondering if anyone has any experience with the Column Visible and/or Visible flags on the attributes for custom fields? I have added a field on the Customer Order Lines Tab of the Customer Order and I have tried both of these attributes with record.Contract = “XX” or record.parent.Contract = “XX” and no matter what combination I try, the field shows up regardless of the Contract value. This Visible attribute works like a charm on groups. I can make that work fine, but on lists columns it must require something different as I can’t get it to work.Edited for clarification just in case. This is what the “Column Visible” flag actually has in it. Same thing has been done for the “Visible Flag” Thanks for any help or insight that you can provide.

437

1 day ago

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