Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

This will include questions related to FSM and PSO.

  • 2,546 Topics
  • 6,712 Replies

2546 Topics

Timmermans Roel
Hero (Partner)
Timmermans RoelHero (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Mobile Work Order versus Cloud application

Dear All, I’ve noticed that the standard IFS Cloud has a lobby called ‘Service Technician’ that seems to be using similar functionality as the Mobile Work Order application. When you click on ongoing Work Orders you get the possibilities to start travel, start work, complete work and do a report in. But I am still missing some things like: issueing parts, a service report BEFORE customer signature (so my customer can read what I’ve done - similar to the MWO). Is this functionality present in the IFS Cloud application, if yes, where can I found it? Or is it still under development or how is this moving forward? Best RegardsRoel Timmermans

4
A
Superhero (Employee)
1 year ago
K
Hero (Employee)
Keith AdamsonHero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

SSO login FSM OK but get login screen on PSO

Hi Experts We have a customer that is using SSO. They can log into FSM ok, but when they try and jump over to PSO, they get the login screen. I can see in Audits that the login is there and enabled: But they can’t login to PSO, anyone have any experience of this ? Cheers

4
roklde
Superhero (Employee)
1 year ago
M
Sidekick (Customer)
mkuehnlSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Display Product image on FSM Mobile Product Screen

How can we upload our product images to the FSM mobile to show our engineers a article image in the part usage?  Thank you Best regards Markus Kühnl

4
D
Sidekick (Customer)
2 months ago
S
Do Gooder (Customer)
Shamika_EluxDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to avoid crossing State/ Country Boundaries for a PSO Resource

We have a requirement where technician from one country should not be able to cross boundary and move to another country to work on a task near the border area of another country. We are not using Division or teams/ skills. Can we use Barrier functionality in PSO to achieve this? If yes how should we configure the barrier points? Any idea/ suggestion?

4
AdrianEgley
Hero (Customer)
1 year ago
D
Sidekick (Customer)
drooijSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile - Important Information Overdue Jobs

Hi All, In the FSM mobile app you have a ‘Important Information’ box. One of the messages is “You have x jobs overdue!” Where is this specific message managed? I would like to exclude tasks of a certain type in the count. 

4
D
Sidekick (Customer)
1 year ago
H
Sidekick (Customer)
HDZRISHABHSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

system user creation

We are trying to create system user but can’t find the option. below the screenshot. 

4
A
Superhero (Employee)
1 year ago
D
Sidekick (Customer)
drooijSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile - Mandatory signature completion task

Hi All, As a follow-up to topic  Is it possible to edit the signature mandatory function? I notice in Android it isn’t mandatory, but in IOS you can’t complete a task without a signature. 

4
Shneor Cheshin
Superhero (Employee)
1 year ago
C
Do Gooder (Partner)
Carlos123Do Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO- What these parameters do?

Hello,In my project, i need to configure many PSO parameters, but I don't know what some parameters do.parameters that I don't know what they do:BrowserTabIcon BrowserTabName LoginScreenApplicationName LoginScreenIcon LoginScreenImageIf anyone knows what these parameters do, please comment, i will appreciate.Best Regards,Carlos Soares

4
tomgreenwood
Superhero (Employee)
1 year ago
A
Sidekick (Customer)
anushakhSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

MWO-Serv eng app

I am using MWO- ServiceEngApp (Mobile application of IFS) where I have configured below things but still I am stuck at certain points.In one permission set assigned to user, I have enabled below projectionsOther permissions given to the user aresecurity groups are added here  The issues I see:In mobile integration, it shows errorWhile syncing from mobile, it shows me thisAlso if I try to report time from mobile integration view of browser, it does not show any name though I can report it thru browser  

4
A
Sidekick (Customer)
1 year ago
M
Sidekick (Partner)
mihiran.pSidekick (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Is it possible to setup Separate server for FSM integration

There is requirement to install separate server of FSM Integration servers to manage integration load. Is there any recommend way to do this 

4
M
Sidekick (Partner)
1 year ago
A
Sidekick (Customer)
anushakhSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

error in service management request creation

hiI am trying to initiate a serv request which shows me below error-I am surprised as where is resource 1 being used here? I chose a service & serv organization that are nowhere linked to resource 1  

4
A
Superhero (Employee)
1 year ago
S
Hero (Customer)
SHAUN_KERSLAKEHero (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO Update Issue - Scheduling Web Interface

Hello,We are an Apps 10 customer using PSO version 6.9.0.22.We use Scheduling Web Interface within our apps setup for IFS to communicate with PSOWe have just updated PSO in our TEST environment to 6.10.0.12, and post update IFS is no longer able to communicate with PSO. It would appear IFS Scheduling Web Interface is no more based on not seeing it within IIS settings of the PSO Server compared to Live environment. I reviewed the release notes PDF, and I can see in release 6.10.0.4 “Removal of Scheduling Web Interface and changes to other components to work with .net6”My question is, how do I resolve our problems and what is the alternative method to use now going forward within Apps to allow the communication to work again?

4
Djames
Do Gooder (Customer)
1 year ago
I
Sidekick (Customer)
IGMIGMIMXMDSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Installer files

I can see that FSM 6 is now on update 23, however I see no way of downloading the installation files. I have raised a call with the support center, however after 2 days I have had no response.  Is there some other formal way of downloading the installer files, it seem strange there isn't a downloads page like with every other software vendor. 

4
I
Sidekick (Customer)
1 year ago
J
Sidekick (Partner)
João MartinsSidekick (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Create an unavailability pattern

Hi, Is it possible to create an unavailability pattern in FSM or PSO?We tried to look at calendar exception from the Person menu and in the PSO directly, but you can only create unavailabilities in a time interval. What we want is, for one unavailability, to create more of that same unavailability with the same duration and for each day of the week.For example, create an unavailability that always repeats from 9am to 12pm from Monday to Friday.Does anyone know if this is possible? Best regards

4
S
Superhero (Employee)
1 year ago
H
Hero (Employee)
Hasara DinuHero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

task_usable field usage

Hi experts, I am getting below exception in a screen(Primary table = TASK) when trying to save the task fields. Can anyone help me to understand the usage of this task_usable?  I am not sure why this field get added to the task update, since this is non db field as mentioned in the error it self. And also, I was unable to find this field in metadata, but was able to find this in the code itself, and also unable to identify the exact usage of this. Is there any specific reason why this field get added to the task_update message? Thanks,Hasara

4
H
Hero (Employee)
1 year ago
A
Sidekick (Customer)
anushakhSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Time reports mismatch between MWO-Serv eng app & browser

I entered time inside a task using MWO but the entries visible from browser don’t totally match with what I can see from mobile. I have done the sync up too, not sure why the issue isIN MWO, I see this 

4
A
Sidekick (Customer)
1 year ago
JuniSihombing
Hero (Customer)
JuniSihombingHero (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Mobile Sync - Table Name(s)

Hi community, what is the name of table(s) that save(s) sync information (Waiting, Ready, Sent, Error). Thanks in advance for your feedback. ~Juni

4
JuniSihombing
Hero (Customer)
1 year ago
A
Do Gooder (Partner)
ajayifsDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM screen navigation

Hi Team, Is it possible to navigate from one screen to other screen in FSM? Actual requirement is that once we save  the custom screen, it should open the same screen again with new data to be filled. Regards,AJAY

4
A
Do Gooder (Partner)
1 year ago
Ann Degroat
Hero (Employee)
Ann DegroatHero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Integration Inbound XML (IN_CREATE_OR_UPDATE_PRODUCT) return exception error intermittently

Customer is getting an exception Exception: System.TimeoutException: The request channel timed out while waiting for a reply after 00:01:00. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout. ---> System.TimeoutException: The HTTP request to 'https://lely-fsm-prd.ifs.cloud/M5Service.svc' has exceeded the allotted timeout of 00:01:00. The time allotted to this operation may have been a portion of a longer timeout. ---> System.Net.WebException: The operation has timed out   at System.Net.HttpWebRequest.GetResponse() app param INTEGRATION_MESSAGE_EXECUTION_TIMER_INTERVAL is set to 60, would setting this application parameter to longer than an hour resolve this exception? Could restarting INTEGRATION CACHE solve the problem?Could restarting the ODATA IIS app pool solve the problem?Could rebooting the server solve the problem?

4
roklde
Superhero (Employee)
1 year ago
A
Sidekick (Customer)
anushakhSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

time reports inside work task

Inside a task, in time reports, only those entries get inserted for which transaction date is same as Planned start date, why? I think if a technician work for 3 days, he wants to enter his time report for Day1, Day2 & Day 3, he should fill here & it should be accepted.Also, when technician starts reporting time, the system shows me all the resources of assigned group, not only the assigned person, why?Ex. assignment of below task is to a Resource 25COPY  but in time reporting, it shows me all resources of assigned group--why? I expected it to auto populate the resource who is assigned to the task. 

4
A
Sidekick (Customer)
1 year ago
H
Do Gooder (Partner)
HenryDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Error installing PSO 6.10.0.17 with Kubernetes

Hi, We try to install PSO on Kubernetes. We could retrieve the image, but we get this error and we are stuck in the installation :Processing settings fileVerifying details fileLoading Kubernetes contextsLoading namespacesChecking for existing installationValidating kubectl and kubernetes versionValidating imageKubernetesError from server (BadRequest): error when creating "STDIN": Job in version "v1" cannot be handled as a Job: quantities must match the regular expression '^([+-]?[0-9.]+)([eEinumkKMGTP]*[-+]?[0-9]*)$'Error: One or more errors occurred. (Error from server (BadRequest): error when creating "STDIN": Job in version "v1" cannot be handled as a Job: quantities must match the regular expression '^([+-]?[0-9.]+)([eEinumkKMGTP]*[-+]?[0-9]*)$')Is there a known issue with the installer or is it something that we missed in the configuration ?

4
roklde
Superhero (Employee)
1 year ago
V
Do Gooder (Partner)
vineethDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM - Send daily notifications on Tasks completed that day

I would like to create a scheduled notifications, this scheduled job should run on daily basis and send notifications with the number of Tasks that are completed on that day. Any inputs on how this can be done in IFS FSM ?

4
I
Sidekick (Customer)
1 year ago
A
Sidekick (Customer)
anushakhSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

service request location vs location region

Hi In request management module, while raising a new service request, there is a field location, how is it different from location region? 

4
A
Sidekick (Customer)
1 year ago
S
Sidekick (Employee)
ShobanaSidekick (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Limit certain users from adding/decreasing labor lines (NPU) in FSM.

Hi Experts This is raised regarding our customer concern Customer wants to Limit certain users from adding/decreasing labor lines (NPU) in FSM.I thought of achieving that by adding access groups for roles , Is that possible to do like that ? if that be done can you provide some guidance to achieve this please Else please suggest any other ways how to Limit certain users from adding/decreasing labor lines (NPU) in FSM. Thanks and Regards Shobana 

4
S
Sidekick (Employee)
1 year ago
A
Sidekick (Customer)
anushakhSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

competency, certificate of resource

We have competency, certificate, region etc info in Dispatch console but where are they entered/set with the resources? In the resource screen, I could not find anything like this?  

4
Minindu Somaratne
Hero (Employee)
1 year ago

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