Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

This will include questions related to FSM and PSO.

  • 2,549 Topics
  • 6,721 Replies

2549 Topics

A
Do Gooder (Partner)
ankit.singhDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Release Notes of FSM6 Update 25

When will we expect to recieve the Release Notes of FSM6 Update25?

3
Shneor Cheshin
Superhero (Employee)
9 months ago
M
Do Gooder (Customer)
mknchambersDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Smart Client Integrated silent install with options /switches

Good afternoon, Is there a way to install the FSM Smart Client integrated install as a silent install with command line switches to define the Product type and the product name like below. We are trying to automate the installation of the client for users after an upcoming upgrade and want to be able to have users select dev, qas, sbx or prd environments in the dropdown. We have figured out the placement of the file for the metrixendpoints.xml file after the install, but want to push the client install to 50+ users and don’t want to have to touch and interact with every install on every client. Anybody else run into this? Thanks in advance.  

1
roklde
Superhero (Employee)
9 months ago
H
Sidekick (Customer)
HDZRISHABHSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

create hierarchy in work order planning chart

Hi,How can we create an extra hierarchy which is based on type of work Ex{software,mechanical} in the following screen on {yellow part highlighted} 

0
H
Sidekick (Customer)
9 months ago
S
Do Gooder (Customer)
StejonatLDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

LaunchBrowser in Client Script for Mobile

Good Day All, This question is regarding the LaunchBrowser function in client script. I am using this client script in Mobile. when launching the browser with appended text for example:var url =“www.google.com” + “?”;)launchBrowser(url); the result output is www.google.com/?Am I able to have the output without the slash? so that result output is www.google.com?

4
S
Do Gooder (Customer)
9 months ago
J
Sidekick (Customer)
JonWosterSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Ability to upload shifts, resource schedules

We use FSM 6.21 and PSO 6.11. Currently, we need to use the PSO resource planner to setup rotas designate which resource will be working which shift.Is there anyway to upload shifts from a spreadsheet type of format? If not today, is that on the roadmap?

8
Alexander Heinze
Superhero (Employee)
7 months ago
S
Sidekick (Employee)
ShobanaSidekick (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Difference between Stock_bin and Stock_bin_table

Hi Experts , What is the difference between Stock_Bin and Stock_bin_table?Thanks and Regards Shobana

2
S
Sidekick (Employee)
9 months ago
C
Do Gooder (Customer)
cclooklookDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Is it possible to manipulate "Choose New Status" dialog value based on some value of the task?

Is it possible to control the possible value displayed in “Choose New Status” dialog based on the value of some task’s field?E.g., Show “Accepted” when the Plan Start of task is empty and “Booked” when Plan Start field is populated. Thanks and best regards,Beng Suang   

7
C
Do Gooder (Customer)
9 months ago
R
Sidekick
Rajasekharp45Sidekick
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Broadcast manager

Team,Can anyone advise whats the importance/business use case of The Broadcast manager which can be configured to post data out from PSO to a external RESTful endpoint?  Anyone used it to post data external system ?  Please let me know how we can use it apart from PSO RESTFul gateway.

1
tomgreenwood
Superhero (Employee)
7 months ago
D
Do Gooder (Customer)
Dean OCDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to convert an inbound array into a single string?

I am seeking to receive an array from our customer’s system and convert it into a single string that we can add as a note.They are sending the below in the body of their message: "request": {"site_id": "0085","template_id": "1533","cross_reference_id": "RTS-326","po": "RTS-326","priority": "","part_id": ["00DN001","00L8367","01L1646","011545A","01L1647"],"long_description": "Testing scanner order"}When reviewing the transaction logs, I can see that all 5 parts were interpreted in the system but only the first part_id, 00DN001, populates in the notes.<request>  <site_id>0085</site_id>  <template_id>1533</template_id>  <cross_reference_id>RTS-326</cross_reference_id>  <po>RTS-326</po>  <priority>  </priority>  <part_id>00DN001</part_id>  <part_id>00L8367</part_id>  <part_id>01L1646</part_id>  <part_id>011545A</part_id>  <part_id>01L1647</part_id>  <long_descrip

3
D
Do Gooder (Customer)
9 months ago
L
Sidekick (Employee)
Leibnitz GermanioSidekick (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO Is not Automatically Runing System Task

Hello friends, hope everyone is well,We create a StopPSO-Cut attribute and place it on the job codes that we want removed from the technician's timeline (PSO Pic))We waited 5 min and it only worked when we forced it manually: (PSO Pic 1)Whenever we do this manually, it is reflected in System TasksWe then configured “ System Tasks – Schedule “ to auto update every 1 minute. The “Run History” shows the routine was run but it did not not update the PSO: PSO Pic (2)Why is not MWM configuration working automatically the same it is working manually?

0
L
Sidekick (Employee)
9 months ago
N
Do Gooder (Partner)
NandanMishraDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Global search ~ backend Query

Hi Team, We are looking for the query that is associated with Global search bar present in the request screen, so that we can have details of the field that we can search in the global search bar. I appreciate your quick response! Thanks in advance! Regards,Nandan Mishra

1
roklde
Superhero (Employee)
9 months ago
T
Do Gooder (Customer)
TDCKENTFSMDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO 6.11.0.11 Resource Planner - write protect a single field

We use groups to manage view, edit and or delete at several screens.We now need to write protect a single field - marked with a blue square.In the group for the roles there only are allowed to read, we can’t find that field specific, as it is all Shift Details or nothing.Has anyone found another way to solved issues like this?   

1
R
Hero (Employee)
8 months ago
T
Do Gooder (Customer)
TDCKENTFSMDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO 6.11.0.11 map showing me GPS FIX

Our end-user ask if it is possible to remove GPS fixes in the Mapping workspace.I have being looking through Groups for a setting.I have being looking through parameters for a setting.There is nothing at tool tip for Scheduling/mapI can't find anything there indicate that this "GPS FIX" could be change or removed.Look at the attached screen dump for how many times this occurred and that is blocking the user for easy to go the resource at that screen. 

1
R
Hero (Employee)
8 months ago
H
Do Gooder (Partner)
HannMatDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO Assigning Tasks During Leave Period

Good day We have a situation where leave (Unavailability) was captured for a Resource on PSO under Resource Planner. The time period for the leave was 19 July 2023 12AM to 24 July 2023 7AM. The issue is that PSO assigned a task to this Resource on leave at 19:26 PM on 23 July 2023. As far as I understood, this is supposed to be impossible. Please advise of any solutions and/or causes to this issue, and where I might investigate, as there seems to be no problem with how the commit rules were set up.

2
H
Do Gooder (Partner)
9 months ago
N
Do Gooder (Employee)
Nethli DahanayakeDo Gooder (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to perform DB Clone using the provided .BAK file?

I am an undergraduate trainee systems engineer at IFS & new to these things. Can someone help me with the steps to perform the cloning process & the things we should consider before performing cloning?

4
N
Do Gooder (Employee)
9 months ago
M
Sidekick (Customer)
meshfemiSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How to change customer Owned” status in IEE

Hi Community,Would anyone know if there is a way to change the “customer Owned” status?  It should not be, it should be a stock item.  I returned a panel to stock and apparently got click happy and made a huge mess.  I cannot issue the part now to a task because it is “Customer Owned”I need to change that status so I can issue it and fix the transaction. Any contribution would be greatly appreciated. Thanks Mesh Screenshot of the issue   

5
M
Sidekick (Customer)
8 months ago
P
Do Gooder (Partner)
PREETHI_ADo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Error

Why this error occurs in FSM?“Product Id already exits”Is this a Baseline error? 

2
Shneor Cheshin
Superhero (Employee)
9 months ago
Q
Sidekick (Customer)
qquacSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Flashlight disabled when scanning barcodes ios mobile

We are unable to use the camera flashlight feature in ios when scanning barcodes in version 6.7  Does anyone know if this problem is fixed in a later build?

1
Aaron.Sleight
Hero (Employee)
4 months ago
M
Sidekick (Customer)
mkuehnlSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Returning Team Meeting Calendar Exceptions

Hello,we need a solution to efficiently manage exceptions in the calendar for team meetings without the need for a manual import per technician. This solution should take into account both existing and future exceptions in reports.The question now is in which tables the recurring calendar exceptions entered in PSO are stored. Here we can examine in more detail what the solution idea is and how it can be implemented. Thank you Best regardsMarkus 

3
M
Sidekick (Customer)
2 months ago
P
Hero (Employee)
Paul DrennanHero (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

ODATA - Use an OData batch GET then DELETE from the returned results

I'm trying to compose an OData batch to retrieve a set of results from table PAYMENT using request_id for the retrieval. From the returned results I want to extract the payment_id and add this to the URL for the delete as payment_id is the only allowed unique key in the delete URL.I have the below OData batch:--batch_ABC Content-Type: multipart/mixed; boundary=changesetPQR--changesetPQR Content-Type: application/http Content-Transfer-Encoding: binary Content-ID: 1GET https://XXXX-dev.corporate.ifs.com/FSMDEV/odata/payment?$filter=request_id eq '991' HTTP/1.1 Content-Type: application/json--changesetPQR Content-Type: application/http Content-Transfer-Encoding: binary Content-ID: 2DELETE https://XXXX-dev.corporate.ifs.com/FSMDEV/odata/payment?$filter=request_id eq '991' HTTP/1.1 Content-Type: application/json--changesetPQR-- --batch_ABC—Below are the results:--batchresponse_fdffc443-4f7c-4be7-bbb6-4804476baa4d Content-Type: application/http Content-Transfer-Encoding: binaryHTTP/1.1 200 O

1
Jon Reid
Hero (Employee)
9 months ago
C
Hero (Partner)
CKOppBoxHero (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO : When manual Schedule to validate Skills

Hi Team,We are looking at some mechanism to understand the violations happening when manually dragging activity to a technician.Examples: Technician doesn’t have the skill, but the Scheduler manually drags the task on the technician & Fixes the Resource. But, as a scheduler, they wouldn’t know the violation of skills. Is there anyway configuration or mechanism to highlight this to the user to see violation.

2
M
Do Gooder (Customer)
8 months ago
Q
Sidekick (Customer)
qquacSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Real Time Health Check

Has anyone implemented a way to view the health of IFS FSM in real time? I.E they go to an intranet site and it will display either green for good, or red for bad?

1
roklde
Superhero (Employee)
9 months ago
M
Sidekick (Partner)
MirajSidekick (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

CREATE OR ALTER not working in FSM?

Hi Experts,I am not able to use the the create or alter command for views in FSM.I believe the following SQL is valid and yet throws an error create or alter view request_temp_view as select * from request  

7
M
Sidekick (Partner)
9 months ago
R
Sidekick
Rajasekharp45Sidekick
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Scheduling Workspace Data and Planning Workspace Data

Dear Community,I have added some sample Resource data manually under “Planning” workspace, and also created an activity / resource data using through REST API ( http://…./../IFSSchedulingRESTfulGateway/api/v1/scheduling/data?dataType=SCHEDULE&datasetId=Default&includeInput=true&includeOutput=true ) added under scheduling workspace,  I see the DSE has been picked up the resources from Scheduling workspace and scheduled the activities rather from Planning workspace.  Also I am able to create same resource ( with same resource ID ) in scheduling workspace as already added  in the Planning workspace.  Is this normal behaviour that we can add duplicate resource data in Scheduling and planning workspaces ??  Can anyone please clarify on this ?

9
Alexander Heinze
Superhero (Employee)
9 months ago
H
Sidekick (Customer)
Hasara GunasiriSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Row limit within the tab

Hi Experts, I want to modify the Row limit within the tab.Refer the below example. In this example, only 1000 products will display within the tab→ table. But I need to display more than 1000 records here. I don’t want to use the app param = ROW_LIMIT in this case as it will impact whole application.  I know that we can use the max_rows option in the screen level. But how to modify the row limit within the tab level?Thanks,Hasara

4
H
Sidekick (Customer)
9 months ago

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