Service (Touch Apps, MWO, MRO)

This will include the questions related to Touch Apps, Mobile Work Order, Maintenance, and Repair & Overhaul (MRO).

  • 1,725 Topics
  • 5,842 Replies

1725 Topics

E
Do Gooder (Partner)
Ex1PankaGDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

MWO - Getting Value Cert error while installing

We are installing Touch apps and getting error - value cannot be null. Parameter name : certerror attached,can some one help on the same.ANy urgent help is welcomeRegadsPankaj

7
James Ashmore
Hero (Employee)
1 year ago
H
Sidekick (Customer)
hmccabeSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Mobile app closes whenever work order status is changed.

Has anyone run into the scenario where, when the status of a work order is changed, the mobile app automatically closes?

7
H
Sidekick (Customer)
2 years ago
J
Do Gooder (Customer)
JohnCuttsDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

MWO Multiple Day Work

Hi,Would anyone know how to handle multiple visits on the same Work Task in MWO without having to go into the client and manually assign work each day? E.g. a piece of maintenance that is carried out over 3 days where travel and work time is logged for each day. ThanksJohn

7
J
Do Gooder (Customer)
1 year ago
F
Do Gooder (Customer)
farzeDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Notify Me is not showing in Apps screen

Hi everyone! My IFS system is not showing me the Notify Me app on App’s Screen, and I can’t add it manually. I already activated it on Touch Apps Server and ran the grants in the Database. What can I do to “Notify Me” appears on Apps Screen in the IFS? Thanks!!

7
I
Hero (Employee)
1 year ago
lopespetro
Hero (Customer)
lopespetroHero (Customer)
asked in Service (Touch Apps, MWO, MRO)

MWO MAINTENANCE 10 failed transaction

Hi,Does anyone know about this failed transaction? ERRINV: Null value not allowed. (ORA-01400: cannot insert NULL into ("IFSPET"."MOBILE_WORK_ORDER_CFT"."ROWKEY") USING APPS 10 UPD12 - MWO MAINTENANCE 10 - 10.13.1360.0This happens as I incomplete the assignment. Tks.

7
lopespetro
Hero (Customer)
2 years ago
R
Sidekick
RutJWhalen2Sidekick
asked in Service (Touch Apps, MWO, MRO)

Account Manager app error

We have an issue with MWO Maintenance 10: Error Message:Sorry, but we’re having trouble with signing you in.AADSTS50011: The reply URL specified in the request does not match the reply URLs configured for the application:  ‘20b9c03e-28c2-429e-9f5a-fea6d1b27c6c’. If I download the Account Manager 10 and try creating account:enter the System ID and then the TAS URL then click Done the Microsoft login page appears where we enter the email and password then Verify identity with a text message number which is then entered, finally click Verify, it is at this point with either the MWO Maintenance 10 or Account Manager 10 that the same error message appears, shown above appears. 

7
R
Sidekick
2 years ago
D
Sidekick (Customer)
dmooreSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Expired MWO Survey on Mobile Device

Good afternoon,we have a case where a mobile survey is showing on the engineers device within the e-forms. This survey is not a published survey and is not showing within IFS as a historical/closed survey.  Therefore there is no way of deleting the survey from the eForms library.  Can anyone suggest a way in which this survey can be deleted from the device. Many thanks for your assistance. 

7
D
Sidekick (Customer)
1 year ago
W
Sidekick (Customer)
WoutSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Task steps visibility in Aurena - Technician portal

Hello, We are planning to use Aurena (technician/ maintenance portal). Yesterday I received feedback of our technicians that the interface is not that intuitive. I am hoping you can assist me in improving the application for our technicians.What we would like is to view the Task Steps underneath the Work Order. This would enable the users to instantly know what work the task contains. I already know the “Definition” of a Work Task Template pulls through to the Work Task. But is it possible to add a view of task steps? Or possibly the Job Description?  If not, would it be possible to edit the view of Work Details to include Task Steps? (And to exclude irrelevant information such as components from the Task Information?)  

7
C
Do Gooder (Partner)
1 year ago
YONI_LH
Sidekick (Partner)
YONI_LHSidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)

MWO Mobile work Order - Historical Work

Dear all,I am wondering if it is possible to synchronize Historical Work Orders (connected to either Functional or Serial Objects)?Target is to allow Technicians to see what happened on the Object before they start their own work/assignment. I am not looking for all details of a Work ORder/ Work Tasks - but I think information such as Performed workv should be available. thank oyu

7
YONI_LH
Sidekick (Partner)
1 year ago
EqeRobertK
Superhero (Partner)
EqeRobertKSuperhero (Partner)
asked in Service (Touch Apps, MWO, MRO)

Can we configure the pop-up information in the resource monitoring gantt?

All, I managed to have the project allocation in the resource monitoring gantt. Now I see that there is limited information in the pop up on the project. Can we configure the information on this pop up?Please not that this project allocation is only showing when the allocated hours is 100 % within the time interval. There is a case ‘CS0081053 ‘ created for this, hopefully also the project allocated hours less then 100% will be shown.  See also topic for more information 

7
Thilini Kumarasinghe
Superhero (Employee)
1 year ago
M
Sidekick (Customer)
m.arifSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

IFS Touch apps and push notifications

i am struggling to get some documents on how touch apps ,push notification and mobile work order works. Appreciate if someone can share some documentation on this.

7
lopespetro
Hero (Customer)
2 years ago
D
Do Gooder (Customer)
DougDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Install apps to Touch App server

Hello all! I’ve recently taken over as admin of our IFS system, and have been tasked with getting the TouchApps working. We already have some installed to the system from  a couple of years ago, and I’d like to get the rest of the them but i keep running into a brick wall.I’ve found a lot of the documentation provided by IFS and by the team that installed the TAP server and connected it, but i seem to be missing where to find the rest of the apps zip files to get the required .dll I’ve looked on the different servers, but can only find the zip files for the apps that are already installed. I’ve opened a support ticket and am in the que, but any additional assistance would be appreciated. Thank you!Doug

7
Nimesh Kasun
Hero (Employee)
2 years ago
H
Do Gooder (Partner)
HubertZDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

mWO synchronisation error

Hi, One of our customer has recently reported serious problems with mWO synchronisationBelow is a log from one user In details you can see:Initialize data failed: Error when distributing INIT transaction: (ORA-00001: unique constraint (IFSAPP.MOBILE_OUT_MESSAGE_DATA_UIX) violatedORA-06512: at "IFSAPP.MOBILE_TRANSACTION_PUBLISH_SYS", line 2557ORA-06512: at "IFSAPP.MOBILE_TRANSACTION_PUBLISH_SYS", line 656) Same errors have been reported previously - in log we can see the number of occurence in different days  From users point of view - they get an error on mobile device and just can’t work   After 29.01.2022 seems like backup or restart solved the error but probably only temporarily. What can cause such error? How to diagnose it? Maybe something in configuration is wrong or needs some adjustements? It happens for many users including IFSAPP, not only one user, so it seems like a global problem. Best regards,Hubert

7
kathlk
Hero (Employee)
2 years ago
COBLOD
Do Gooder (Customer)
COBLODDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

IFS Trip Tracker for Android

Hello all.One of our sales people has recently swapped from an iPhone to an Android device and is having trouble with the Android version of the Trip Tracker app.It’s all good until they try to End and Send and Expense Only Trip to the Cloud - then Error:ORA:20110: Employee Position is not valid during travel end date.Exactly the same Expense Only Trip can be sent from an iPhone with no problems (I’ve tested a mirror copy of the erroring Trip with my dev iPhone) so the issue definitely resides within the Android app. The error is all the more puzzling as there is no facility for actually specifying an End Date for an Expense Only Trip within the Android app - which is is bit rubbish really. So if the Trip has no End Date, it’s no wonder the Employee Position isn’t valid.. ?Has anyone ever got Trip Tracker to work with Android using Expense Only Trips ?

7
S
Do Gooder (Customer)
6 months ago
H
Sidekick (Customer)
hmccabeSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

In the MWO app, what is a forced initialization?

According to the IFS documentation, there are two types of initialization defined as follows:Initialization - sends pending transactions to the mobile app,; deleted local database on mobile app; re-syncs all data. Force Initialization (which only becomes available after selecting an initialization) - immediately deletes the local database on the mobile app including any pending transactions; re-syncs all data. Following are the only ways I am aware of when an initialization occurs.The first time a new user logs into the mobile app. When the user logs in from the Activate box after Deactivating.Clicking on the Initialize button in the mobile app.Clicking on the Force Initialize button in the mobile app. QuestionsWe’d like to avoid having a user Force Initialize so no transactions are lost. So here are my questions:Besides the Force Initialize button, are any of the examples above considered a Force Initialization? Are there any other says to perform a Force Initialization? Are there any

7
kathlk
Hero (Employee)
2 years ago
E
Do Gooder (Partner)
envkavitaDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

Touch App Server

Is it possible to install mutiple touchapps server pointing to one oracle instance? The load balancing would be done based on a load balancer in front of these touchapp servers

7
Rukmal Fernando
Hero (Employee)
1 year ago
LenaicDAVID
Hero (Employee)
LenaicDAVIDHero (Employee)
asked in Service (Touch Apps, MWO, MRO)

Is 22R1 tool check-out/in functionality available from MWO App ?

Hi,In IFS Cloud 22R1, the tool check-out/in functionality was introduced in Asset Management, with the possibility to do self check-out/in for technician.I could only find how to perform this from IFS Cloud and not from MWO App.is this functionality available on MWO app in some way ?If not is it planned for it to be added ?For the customer I am working for, technicians will only have access to IFS through MWO App with LTU licenses. This tool check out / check in process was something of interest. But if it is only available from back office and not from MWO app, they will not be able to use it.Kind regardsLénaïc

7
A
Superhero (Employee)
11 months ago
S
Do Gooder (Partner)
SWINDEDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

Automatic Task Synchronisation

Hi Community, at a Customer we discovered the problem that tasks assigned to a ressource and send to mobile are not synchronized anymore. We discovered in the debugger that two values are NULL in the transaction, but we could not find out why.  The funny part is, that the work tasks are transmitted to the device after re-initialization. Happy for any ideas and solution attempts. Client: Apps10/AurenaApp: Service10 BR Sven

7
A
Hero (Partner)
2 years ago
J
Do Gooder (Employee)
justinmoonDo Gooder (Employee)
asked in Service (Touch Apps, MWO, MRO)

Strange Behavior on IFS MWO App - Work Orders Crashing via IOS?

Can anyone advise if there have been any issues noted on MWO crashing when trying to access work orders via an iOS deviceIn our demo environment (https://ifspsa3-d07.demo.ifs.cloud/), I have work orders assigned to a technician but in MWO when I click on the work order, the app crashes out. When I log into a Samsung Tablet, I am able to access that work order without the app crashing. Can anyone advise if this has been an issue reported by anyone else who uses an iOS device to demo MWO?

7
J
Do Gooder (Employee)
2 years ago
ctaylor56
Hero (Partner)
ctaylor56Hero (Partner)
asked in Service (Touch Apps, MWO, MRO)

Maintenance Survey (eForm) Performance

Has anyone had any performance issues with Maintenance Surveys (eforms) for mWO Service 10.  We have some survey that take well over 60 seconds just to open and this was on a windows client.  We are using mWO Service 10 v1.6

7
Bandula
Hero (Employee)
2 years ago
M
Sidekick (Customer)
meshfemiSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

New Material

Hi Community,what could cause this kind of error message and how do you resolve it? The user had the error when he go into the New Material screen and click the add button.  

7
I
Hero (Employee)
2 years ago
H
Do Gooder (Partner)
HubertZDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

mWO mandatory field

Hi, Is there a way to make a field in mobile work order mandatory?For example make “Work Type” as mandatory for user entering New Work. It may be of course controlled by an event but when the event fires and the whole work in mWO will be done offline, the work order won’t  be created in application as the event will stop the process of creating task. Best regards,Hubert

7
A
Hero (Partner)
2 years ago
H
Sidekick (Partner)
HoiIndikWSidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)

Workflow Configuration for mWO Service in Cloud: User Guide

Hi,I’m searching for a user guide or documentation which describes in detail all functionality and fields in the Workflow Configuration for mWO Service in IFS Cloud.The customer is also asking about such a documentation.There is a previous community post for the same topic but the shared documents and links are not accessible now.(https://community.ifs.com/service-touch-apps-mwo-mro-43/workflow-configuration-for-mwo-user-guide-21687) Thank you! Best regards,Indika

7
B
Hero (Employee)
1 year ago
T
Sidekick (Customer)
TRCEISFELTSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Status for operation line in work order planning Apps9

Does anyone know if it is possible to set the status for each individual line of the operations i a work order? Or does the lines only follow the status of the whole work order?The picture is in swedish but i can only choose “Cancelled” as a status of the operation line. 

7
T
Sidekick (Customer)
2 years ago
ctaylor56
Hero (Partner)
ctaylor56Hero (Partner)
asked in Service (Touch Apps, MWO, MRO)

Duplicated Tiles - mWO Maintenance

Hey all, starting my first mWO implementation on Cloud 22 (not my first mWO) and I was wondering why I am getting duplicate tiles on the home screen?    

7
Binesh
Do Gooder (Employee)
1 year ago

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