Service (Touch Apps, MWO, MRO)

This will include the questions related to Touch Apps, Mobile Work Order, Maintenance, and Repair & Overhaul (MRO).

  • 1,730 Topics
  • 5,852 Replies

1730 Topics

A
Do Gooder (Customer)
arjenheijboerDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Print Manager 'Invoice' jobs in status 'Inactive'

In IFS Cloud 22R2 we have in Print Manager ‘Invoicing’ jobs in status ‘Inactive’The ‘restart’ option is available. What does this status mean?What will the restart trigger?

2
X
Do Gooder (Partner)
11 days ago
S
Hero (Customer)
SHAUN_KERSLAKEHero (Customer)
asked in Service (Touch Apps, MWO, MRO)

Document Management with MWO

Currently we attach documents to Work orders which are then sent to engineers devices during synchronisation. These documents can vary from building/object related to Health&Safety documents/forms.Current Issues:Volume of data being transferred is contributing to MWO issues Engineers are not looking at the documents When documents are updated, it is not obvious to the engineer Engineers have access to a previously downloaded version, which may not be currentThe objective is to reduce the MWO traffic which should speed up syncs, improve notification of document changes to engineer and better version control on the mobile.We are interested to hear about how other IFS customers that utilise Documents and MWO are managing this?We are currently using Apps 10 Update 18,  however we plan to be Live with IFS Cloud by mid-2024.Thanks in advance  

5
James Ashmore
Hero (Employee)
7 months ago
E
Do Gooder (Partner)
emmanilssonDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

Connect person to multiple Maintenance organisations app 8

Hi!  I need to connect a person to multiple Maintenance organizations in app 8 but I can´t find where to add another Maint org? Under employees the employee has one Maint org but how to add another one? Do I add the user a second time as employee with the same user ID and the order maint org?  Thanks in advance!  

1
Thilini Kumarasinghe
Superhero (Employee)
7 months ago
Thieuban
Sidekick (Partner)
ThieubanSidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)

How to return parts for re-work from external service order (Order Code 06 PO) ?

In our MRO Business, we used to send parts for repair services externally. This is done using order code 06 PO. However, once the repair is done and while we receive the parts, we used to perform ‘receiving inspection’ where some of the parts fails at quality check/inspection management. As a results, they are supposed to send back for re-work again. However, IFS prevent us to send these parts back using ‘Re-work’.As a business policy/ procedure, those re-work required parts cannot be taken inside the warehouse with serviceability tag.So, how to do this scenario in IFS App10?  

0
Thieuban
Sidekick (Partner)
7 months ago
I
Sidekick (Customer)
ISDSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Long initialization /synchronization time in MWO App

Hello All, We are currently using IFS MWO Service 10 (UPD9) and we are experiencing increased Initialization time and slowness in MWO App. When we referred to the Lobby Page for Mobile App Status we noticed ‘Queued Out Messages’ has reached almost 700,000 and would you kindly share your thoughts and advice if there is any connection related to the above Message Queue and any recommendation on reducing the increased initialization time? Many thanks.

7
I
Sidekick (Customer)
7 months ago
E
Do Gooder (Customer)
e94282Do Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Cancelling Task reverts the scheduling to initial

Southwest Airlines is seeking advice from other users on Cancel Task functionality on Blocks and Requirements with scheduling rules.  Current functionality when a task is cancelled tracking reverts to initial schedule.  This drives the task 90% of the time overdue and locks the aircraft until manually updated.  In the case of Block Chain tasks it reverts back to 1st occurrence of the chain.  The response from IFS has been this is how Maintenix was designed.  We do our best to communicate to frontline users to not cancel any tasks other then Job Cards, but occurrences of cancelling Requirements and Blocks still occur. Any insight on this would be appreciated. Michele

0
E
Do Gooder (Customer)
7 months ago
R
Do Gooder (Partner)
RaviprasadpremDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

Not able to close Work Task

Work Task /Assignment line 1 status is cancelled But the Work Task Clocking data is not Clocked out. When trying to clock out in Assignment Tab  Any way to close this Work Task or any alternate solution to correct this error. 

3
Thommy
Hero (Employee)
7 months ago
J
Do Gooder (Partner)
jhebert85Do Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

Stop Time for Cancelled Work Task

Scenario: A work task was assigned to a technician from Cloud to MWO. The work task was cancelled on Cloud, but the MWO technician already began travel or started work (created a clocking). The Cloud syncs with MWO and a work task is allowed to have a start time clocking and is in the cancelled state. An additional assignment is created from the existing work task and is completed. Question:How can the work task be in a finished state when the original cancelled work task cannot be modified with a stop time? In its current form, the work task can neither be reported nor finished because their is a clocking without a stop.  ** this issue is preventing our client from billing their customer and needs a quick resolution ** Thank you

2
skullk
Hero (Employee)
7 months ago
P
Sidekick (Customer)
PGNPROXSVESidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Multiple Contacts for a Service Work Order

Dear Community We are using IFS Cloud Service Management to handle our Field Service requests. We are relying on Work Order / Work Task / … entities to model all the information.We have multiple contacts we want to document for a single Work Order. On the Work Order, it would seem that only 1 set of contact information (name / number / email) can be documented.How would I achieve documenting multiple sets of contact information (name / number / email) for a single Work Order? Thank you for your valuable feedback

0
P
Sidekick (Customer)
7 months ago
P
Do Gooder (Customer)
PRASHANT_CHANDARANADo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Request for IFS Service Module Users

Hello IFS Users,We have been trying to implement IFS Service Module that suits our business processes while staying within the scope of standard solution IFS provides. We have been working on this project for almost 2 years and not happy with the solution we are getting. If there are companies out there who are using IFS Service module successfully, we can really use some help if you are willing to share how you use it and how we can effectively use it. Any assistance you can provide would be greatly appreciated. 

0
P
Do Gooder (Customer)
7 months ago
M
Sidekick (Customer)
meshfemiSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Failed Transactions: • ERRINV: Entity instance not found. (JT_TASK_CLOCKING - CLOCKING_SEQ=149977.0)

Hi Community.Our MWO users are frequently getting the kind of failed transactions shown below, we are curious to know what could be causing this kind of failed transactions and what can we do to stop it? This is very inconvenient for the MWO users and frustrating.  Any input would be appreciated. ERRINV: Entity instance not found. (JT_TASK_CLOCKING - CLOCKING_SEQ=149977.0) ThanksMesh 

2
Rukmal Fernando
Hero (Employee)
7 months ago
I
Sidekick (Customer)
ISDSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Need to hide Revise Document option from MWO Attachments > Document Details Page

Hello all, we are currently using IFS MWO Service 10 App Upd 9 (version 10.20.1419.0) and when we tried to use Revise Document it always creates a Failed Transaction and got confirmed from the Community there is a known bug related to Document Revision option.  Since the option is available Mobile Users still tend to use that functionality and trigger Failed Transactions.1. Therefore, would you kindly advise if there is any possibility to hide it from the MWO App and restrict using that option by any Mobile User?Is the bug related Document Revision option is fixed in Cloud version or any IFS APP 10 UPD.? Many thanks for all your kind thought and advice. 🙂  

4
I
Sidekick (Customer)
7 months ago
Le1gh
Sidekick (Customer)
Le1ghSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

IFS CRM Companion and iPhone

Dear IFS User Community,An issue has been identified when using IFS CRM Companion App, on an Apple iPhone, with the iPhone in ‘dark mode’ setting.With an Apple iPhone in dark mode setting, the CRM Companion notes field within the “Lead” screen becomes black. As such, when entering (black) text into the (black) notes field, the text becomes impossible to view.Have any users encountered a similar issue and have found a clever IFS fix / work-around (other than the iPhone setting being returned to standard (light) setting) ?Thank you in advance for insight / experience / suggestions.

1
Annjse
Hero (Employee)
7 months ago
Z
Do Gooder (Customer)
ZEPWAYNEHDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Follow on Visits created automatically

Hi All, I have an issue where follow on visits are being created for a work task even though follow on visits are not required. as you can see in the below  Assignment is sent to the mobile  only one allocation is visible   Assignment is now completed in MWO   New allocation is created for a follow on visit that is not required    Can anyone advise why these follow on visits are being created. Thanks  Wayne 

6
U
Hero (Employee)
7 months ago
M
Do Gooder (Employee)
Marina_MoorDo Gooder (Employee)
asked in Service (Touch Apps, MWO, MRO)

Cleanup Backgroundjob for automatic created Geolocation Remotewarehouses

Hi Team,they should exist a background job for removing the automatic generated remote warehouses with the address type “Geolocation”Do you know the name of this background job to remove those warehouses?BR Marina

2
M
Do Gooder (Employee)
7 months ago
LenaicDAVID
Hero (Employee)
LenaicDAVIDHero (Employee)
asked in Service (Touch Apps, MWO, MRO)

IFS Cloud 22R2 SU10 - MWO notification language change from English to French

Hi ⁠I am searching for the right settings to get MWO Maintenance App fully in French language on my iOS device.My mobile device is set up for French.The preferred language for the mobile user I am connecting with is set up to French.The App menus and various screens and fields are in French ok.But not the notifications for new assignments. They remain in English. Am I missing a setting somewhere or should it be reported as a bug?

1
James Ashmore
Hero (Employee)
7 months ago
ctaylor56
Hero (Partner)
ctaylor56Hero (Partner)
asked in Service (Touch Apps, MWO, MRO)

Configured Workflow - Report Tool Time

in mWO Service, with a Workflow Configuration Type Work Task, we are able to report time for tools and complete the assignment for the Tool.  I am not seeing similar functionality if the Workflow Configuration type Configured Work Task.  Do we know if this is a bug or just missing functionality coming in a later release?

2
ctaylor56
Hero (Partner)
7 months ago
LenaicDAVID
Hero (Employee)
LenaicDAVIDHero (Employee)
asked in Service (Touch Apps, MWO, MRO)

Is there a setting somewhere in IFS Cloud 22R2 that sets the created Work Task Sales lines as "not invoiceable" by default?

Hi,Status Invoiceable is set by default on the created Work Task Sales lines whenever there is a customer added on the work task. Customer scenario is that IFS Cloud (currently in 22R2 SU10) is used as an EAM solution and not as an ERP. Invoices are not managed in IFS Cloud. However they do need to connect each Work Task to the relevant Customer, which leads to all Work Task Sales Lines to be created as “invoiceable” by default.In order to close Work Orders and Work Tasks, the customer has to manually set all Work Task Sales Lines to “not invoiceable”A setting to change this default behavior did not exist in Apps 10 according to this post: Has it been introduced in IFS Cloud and if so in which version?If this functionality does not exist, is there a way to use Page Designer to set the field “State” to the value “not invoiceable” by default?ThanksKind regardsLénaïc

4
LenaicDAVID
Hero (Employee)
7 months ago
J
Do Gooder (Partner)
jhebert85Do Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

Work Task Status Doesn't Update

I have a customer whose technician is completing work orders and the assignment status remains as ‘OnRoute’ even though he completed all the steps and finished the work task. The technician utilizes the travel option to travel to / travel from the job location. What are some possible causes for this status change issue? Is this a bug and/or human error with selections that the MWO app is allowing to move forward in the work task process with? And is there a functionality as an admin to manually change the assignment status? 

4
J
Do Gooder (Partner)
7 months ago
Z
Do Gooder (Customer)
ZEPWAYNEHDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Linked work activities from PSO to MWO

Hi, we are using IFS cloud in conjunction with PSO and MWO.  We have a set up where we have a single work task that is planned via PSO and then sent to MWO. Everything here is fine. However, sometimes a second person is required on site to assist. We accomplish this by adding a new resource line on the work task. This in turn sends a new allocation over to PSO and schedules the work accordingly.  The issue I have is when we commit the work Allocation in PSO and send to Mobile each user has to run through the same work flows and survey etc on MWO. We want the lead worker to complete all surveys etc in MWO and the second user just to be able to arrive on site and then set the status as completed when they have finished and not have to complete the surveys etc.  Is this possible?  

1
skullk
Hero (Employee)
7 months ago
S
Do Gooder (Customer)
SNBYVDJDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

MDM Intune with MWO App Service 10

Hi there, we are currently using the MWO Service 10 App for around 200 engineers.Is anybody known with MDM possibilities together with the IFS MWO App? Intune maybe? Like to hear your experiences and advise,  Many thanksKind regards,

0
S
Do Gooder (Customer)
7 months ago
Z
Do Gooder (Customer)
ZEPWAYNEHDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Error when transferring to mobile IFS Cloud

Hi All, I am getting an error when trying to transfer a work task to MWO. the user and person are all connected and I can log on to the mobile app. however I keep getting this error. any help would be appreciated   

1
skullk
Hero (Employee)
7 months ago
Janith
Do Gooder (Employee)
JanithDo Gooder (Employee)
asked in Service (Touch Apps, MWO, MRO)

The datasource for the singleton must not contain more than one record

Hi All,I’m Getting this error in customers environment in  Mobile Apps → Configuration → Apps for Page Designer → Service Engineer → My Work → Work Details screen , which I might think it is related to the  added custom fields. There are many custom fields added. Any Comment on this matter. Thanks.

2
N
Sidekick (Employee)
6 months ago
F
Sidekick (Employee)
fishemaSidekick (Employee)
asked in Service (Touch Apps, MWO, MRO)

MWO User with Multiple Device

Hello Everyone! First off thanks in advance for your input!  I have a scenario where it is convenient for a technician to use multiple devices.  For example taking pictures with a phone and then completing a work task on a laptop with larger screen real estate.  Has anyone come across this use case?  I recommend one device per field tech but sometimes it is more convenient to use more than one. Thanks! Matt

1
James Ashmore
Hero (Employee)
8 months ago
S
Do Gooder (Customer)
SALYDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Plan resources on Service work tasks with location addresses

When Allocating a resource on a work task or looking in Resource monitoring Gantt we wish to see where the resource is on other planned/active jobs that same day in terms of the geographical locations i.e. the Location address of the object or Customer address.Preferably the object location address would be visable on the “pop-up” when you hover over already planned or active work in the Allocate Resource schedule but no such luck. Or can we modify the information in below pop-up?Resource Allocation on Work task Or if we can see it in the resource monitoring gantt, for example if a customer calls, it would be good to see where the resource already is located.Any tips on how to easily see addresses in the schedule? I know that you can RMB twice from Recource monitoring gantt and see the customer address, but that beats the purpose of an easy overview of where the resources are at the moment. FSM is not an option for us at the moment and we use IFSAPP10.17. 

0
S
Do Gooder (Customer)
8 months ago

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