Service (Touch Apps, MWO, MRO)

This will include the questions related to Touch Apps, Mobile Work Order, Maintenance, and Repair & Overhaul (MRO).

  • 1,735 Topics
  • 5,878 Replies

1735 Topics

ZTC ZTC JGOTA
Hero (Customer)
ZTC ZTC JGOTAHero (Customer)
asked in Service (Touch Apps, MWO, MRO)

After combining several docs into one PDF and loaded into IFS - Data is missing

Our company is utilizing IFS9.Our company utilizes external software to help to combine several documents into one PDF format. The software name is (KOFAX).After we have combined documents into one file with the PDF format, the user attaches the PDF file to the (IFS) Document Revision.However, after we try to open the file in IFS, some fields have disappeared from the document.Before the file is loaded into IFS it looks normal and includes all of the data. The problem happens after the file is loaded into IFS.Any idea what is happening? 

2
Mathias Dahl
Superhero (Employee)
2 years ago
ZTC ZTC JGOTA
Hero (Customer)
ZTC ZTC JGOTAHero (Customer)
asked in Service (Touch Apps, MWO, MRO)

After covert several documents into a single PDF document and It is attach in Doc Revision (IFS)

Our company is utilizing IFS9.Our company utilizes external software to help to combine several documents into one PDF format. The software name is (KOFAX).After we have one file with the PDF format, the user attaches the PDF file into the (IFS) Document Revision.However, after we try to open the file from IFS, some fields disappear from the document. In other words, some data from the PDF file attached in IFS  miss information.The file before be attach to IFS. It looks normal with the entire data. The problem happens after the file is attached to IFS.Any Idea what is happening? 

2
Mathias Dahl
Superhero (Employee)
2 years ago
J
Sidekick (Customer)
JStackSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Transport task - Work Order IFS Apps 10

We are currently working in Apps 10 of IFS.  Our scenario is working on a Work order in site A but need material from Site B.  Is it possible to generate a Transport task to pull inventory from site B directly within the Work Order?   If the answer is no, is it possible to Manually reserve inventory on an active Transport Task from within the Work Order? Thank You

4
J
Sidekick (Customer)
2 years ago
Thieuban
Sidekick (Partner)
ThieubanSidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)

How to handle cancelled CO in MRO external repair service process?

I have come across a below business situation with a MRO customer. Appreciate your suggestions here.In MRO process, through disposition shop order, a business user created an external service repair order (PO with order code 06) which creates the component customer order. Unfortunately, user cancelled the originally created customer order line and added a new CO line and shipped out the parts for repair with new CO line.Now, the PO cannot be received and throwing error “Not enough components are shipped out to receive……”.Question 01: Is there a way to link back the new CO line with originally created PO ?Question 02: There is a way to receive back the part to inventory using order code 01 PO. But, my worry is about service cost associated with that order code 06 PO and what to do with that PO further? and how to cancel it further?Issue exists in App8, App9, App10.

4
Thieuban
Sidekick (Partner)
2 years ago
H
Do Gooder (Customer)
hwilkieDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Transfer WO Reference Number to Customer Order

We create work orders for re-active jobs and enter the customers purchase order number in the ‘Reference No’ field under the CO Information tab.To invoice, we create an entry in the Postings tab and Transfer it to Customer Order. When we create the customer order from this posting line, we wish the value in the ‘Reference No’ field of the work order, to automatically populate the ‘Customer PO No’ field on the header section of the Customer Order.I have created a custom event to fire once the customer order is created, however I am unsure if a custom action (Execute Online SQL) could be used to add this value to the field. Can anyone advise if this is possible and point me towards the correct syntax for such an event?

1
william.klotz
Superhero (Customer)
2 years ago
R
Do Gooder (Employee)
rafgbrDo Gooder (Employee)
asked in Service (Touch Apps, MWO, MRO)

mWorkOrder 4.10 delete temporary picture folder on logon

When logon in the app, the temporary picture folder is deleted, independent if it was uploaded to database, the picture is lost.  

1
R
Do Gooder (Employee)
2 years ago
T
Do Gooder (Partner)
TatSrikaDDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

PSO Gateway timed out warning

We are getting the below warning messages in the Events tab for PSO‘Warning GWY Timeout waiting for appointment broadcast’Need to investigate reason behind the above warning message Any suggestion

5
S
Superhero (Employee)
2 years ago
M
Do Gooder (Employee)
Manjitha RammuniDo Gooder (Employee)
asked in Service (Touch Apps, MWO, MRO)

Markdown Editor field in IFS

Hi, A markdown Editor field has been used for one of the customizations in App10 Aurena (UPD9), but the below client error is encountered (appeared to be a RnD bug): Example of a markdown editor field used for a customization in Aurena (UPD9)Client error which is encountered in Aurena (UPD9) due to markdown editor fieldDoes anyone familiar with this client error or a relevant correction ID? 😊or else, Could anyone please provide me an example for a functionality in which a markdown editor field is used in standard IFS (Aurena or Cloud versions)?

2
M
Do Gooder (Employee)
2 years ago
T
Sidekick (Partner)
TatRajatMSidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)

How to restrict syncing of task in OPEN task_status

I tried to change the initial and related query not to sync the OPEN task_status type task. I put the where conditions in sync like Task.task_id Not equals to OPEN . Once I update the task_status to Open and put any owner its getting synced to mobile. I don't want this data to sync

1
Isuranga Ediriweera
Hero (Employee)
2 years ago
T
Hero (Customer)
TosohLBlumHero (Customer)
asked in Service (Touch Apps, MWO, MRO)

IFS Outlook Add-in - Could not find local file

Hi, I’m trying to use the IFS Outlook Add-in, but every time I try to add an email, I get the error Could not find local file.  Any ideas of what would be causing this? 

2
T
Hero (Customer)
2 years ago
D
Sidekick (Customer)
dominikdurrerSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

IFS DMS mass download

Dear allIs there a way to mass download a list of documents (for example if a QR returns a list of document no#) from DMS, like retrieve as ZIP or individual files?

2
Mathias Dahl
Superhero (Employee)
2 years ago
V
Hero (Partner)
VinuPHero (Partner)
asked in Service (Touch Apps, MWO, MRO)

Shift template Vs Resource planner

Hello,When we create a Shift template and attached it to a resource in Planning section (ARP) and as the next step we go to Resource Planner > Generate Shifts , the side panel open up and it gives you an option to select the shift templates again.Could someone explain why it is not taking the previously attached Shift Template via Resources is not enough? Is there a specific reason functional reason? Best Regards,Vinu

4
V
Hero (Partner)
2 years ago
S
Sidekick (Customer)
smelansonSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

how to have multiple markup %'s on Work Order Sale

We have created a customer service contract with an invoice rule to add a 4% markup on the items we’re buying for a customer.  We would like to know if there is a way to configure the service contract and /or work orders so that if we’re shipping a specific sales part to a customer there is no markup.ie  Sales Line 290 below should have 0% markup instead of the default 4% derived from the Invoice Rule on the Customer Service Contract 

2
ctaylor56
Hero (Partner)
2 years ago
C
Sidekick (Customer)
courtney.engelSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

IFS 10 Service & Maintenance IEE

We are moving from IFS9 to IFS10 IEE client. I just got the package delivered this week of 10 and I am working to understand all of the changes and upgrades that were done to figure out how to best utilize the updates. So far I have noticed locations, work tasks, basic data changes, & date configuration changes. I am wondering if there is a good resource to view training videos or to get help understanding the updates and how IFS views the customers to use them efficiently. So far it feels like Tasks are just another layer that may slow us down in the office until I figure out how to properly utilize them as we don’t have a lot of our own technicians in the field and work with many outside contractors to do our service work & ship parts to directly to customers or 3rd party technicians etc. We will be looking into the mobile application for the few field technicians and engineers we do have and possibly B2B for customers and contractors in the future as well, but I need to get

2
M
Hero (Partner)
2 years ago
W
Sidekick (Customer)
woprhoweSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Reverse proxy using Microsoft server for use with Touch Apps

I am able to find some guidance on a reverse proxy using NGINX, but is there anyone out there using Microsoft Windows 2016 as a reverse proxy system for connecting TouchApps to external clients?

2
James Ashmore
Hero (Employee)
2 years ago
K
Sidekick (Partner)
Kurt DesmedtSidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)

Possible to attach documents to Mixed Payment screen?

Hi all, We would like to connect documents to mixed payments in IFS, but when I look to “Document Basic: Object Types for Access Control” and I go to Object Type MixedPayments, then I don’t see “Get_Document_Access” available as method. Is that correct, or do I miss something here? thank you!Kurt

2
K
Sidekick (Partner)
2 years ago
C
Hero (Partner)
ConAlberMHero (Partner)
asked in Service (Touch Apps, MWO, MRO)

Database error: Invalid column name 'reg_type'

When using Request, the server reported an error: “ Invalid column name ‘reg_type’  Detail in error:<hierarchy_select max_string_length="64">  <attrs>    <attr>request.request_id</attr>    <attr>request.req_type</attr>    <attr>request.req_status</attr>    <attr>request.cust_prob_descr</attr>    <attr>request.place_id</attr>    <attr>place.name</attr>    <attr>place.place_id</attr>    <attr>request.created_dttm</attr>    <attr>request.priority</attr>  </attrs>  <primary_table>request</primary_table>  <from>    <table>request</table>  </from>  <authentication>    <session_info>      <token_id>z75X6xGDQWEYpJuZlUBn31ZNKQXgZ6wJEA6iwhnWhUS7tmcoL2Ku+/8LZ8DUDCoOAZpvy80uOY0VLs9z5R3H4NHvq7rR3LWjIi12UUd0ZxeipO5Wi+yNumG0y0jRvccZ</token_id>      <session_id>2O60dSXKWS294jWCPhRUl7FqE0Fzph27dg+g3OdkPrnT6OkTCaXY

4
C
Hero (Partner)
2 years ago
R
Superhero (Partner)
RutJWhalenSuperhero (Partner)
asked in Service (Touch Apps, MWO, MRO)

Work Assignment Information Nodes are not displaying in My Work

We have a new user in Service and Maintenance and when they go into Service and Maintenance > Work Management > Execution > My Work the Work Assignment Information nodes are missing….Please see below: Any ideas.

3
R
Superhero (Partner)
2 years ago
P
Do Gooder (Partner)
PandujDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

IFSPSOWorkbench

I have installed the PSO 6 But he will first Login / Password  for “Administrator”   

2
K
Hero (Former Employee)
2 years ago
B
Sidekick (Customer)
BillatREMSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Service Contract Invoicing

Is there a way to invoice a Service Contract in IFS Apps 10, Upd 10 without going through a Customer order / Invoice?

1
Thilini Kumarasinghe
Superhero (Employee)
2 years ago
S
Do Gooder (Customer)
sandra.waudDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

How to give permission to view doc attachments in Aurena

I have tried granting so many different permissions in order for my Aurena users to view document attachments and nothing seems to be working.   HELP!

3
Nimesh Kasun
Hero (Employee)
2 years ago
S
Sidekick (Customer)
smelansonSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Work Task Posting Analysis errors for future periods

Hi, I noticed there are several lines in the Work Task Posting Analysis window with the following error:The period 4 is closed in Company 200I would appreciate help to determine what is causing this error.  Period 4 is a future period, so there should be no transactions for period 4 yet but I’d like to know what/why this is happening so we can prevent it from happening again.  

13
S
Sidekick (Customer)
2 years ago
Sunnie90
Sidekick (Customer)
Sunnie90Sidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Service & Maintenance PM Actions -only shows WO for current year

I am creating PM Actions for each of my functional objects that need a yearly Preventative Maintenance done but system will only create for current year. (We have IFS9 version)I am using the Separate PM Action:Under General Tab- enter start date 6/15/2021 as DAY start unit then Interval of 1 and Interval Unit as YEAR. Yes is the Generatable  Then on another PM I added a Calendar ID that we use for 1st shift to not have IFs schedule or generate a WO on a holiday or weekend.  BUT still nothing is created for other years like 2022, 2023, 2024 etc.why?? Does the revision need to be checked off and I have to create new PM for all my objects every year? 

4
CUCSOLUTIONS
Sidekick (Customer)
2 years ago
H
Do Gooder (Partner)
HoiMicheWDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

Purchase Requisition on MaintEngApp

Hoping someone could help.  Implementing MaintEngApp for a customer but have an issue with the Purchase Requisition process.The Refresh All Purchase Parts task has been scheduled and the synch rule for purchase parts has been run but we are not seeing the purchase parts in the MWO.  We can see them in IEE.All other areas of the app is working.  Is there another step that is required when pushing the purchase parts to the MaintEngApp? 

7
A
Hero (Partner)
2 years ago
S
Sidekick (Customer)
ssaboSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

What does "Costing Failed" mean on a part need transaction?

 What would be the best route to troubleshoot this issue?

1
Kalana Surendra
Hero (Employee)
2 years ago

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