Service (Touch Apps, MWO, MRO)

This will include the questions related to Touch Apps, Mobile Work Order, Maintenance, and Repair & Overhaul (MRO).

  • 1,707 Topics
  • 5,776 Replies

1707 Topics

Vernon Anderson
Sidekick (Employee)
Vernon AndersonSidekick (Employee)
asked in Service (Touch Apps, MWO, MRO)

In-Vehicle Driver Facing Cameras

I have been asked a question from a client and this may be for all you Fleet Management and HCM gurus!  The customer wondered if we have the capabilities of getting GPS tracking functions and  whether we have the facility or record drivers in the operation of their trucks.I know mWO has GPS functionality but has anyone ever encountered these requests outside of the use of mWO?  There are devices that do both and can be integrated with other systems. Any input would be appreciated!  Thanks!

0
Vernon Anderson
Sidekick (Employee)
2 hours ago
lopespetro
Hero (Customer)
lopespetroHero (Customer)
asked in Service (Touch Apps, MWO, MRO)

Mobile - Still executing... Database Process is waiting for MWS.

Hi All.I’m facing this situation where it takes a long time to sync a single task to mobile user, about 30 40 minutes. The user need to initialize the app to receive the task. Using Apps10 UPD17, MWO Maintenance app Aurena. Sync Task [10565723] of User [FRSA] Device [27559] - Still executing... Database Process is waiting for MWS. Any ideia what might it be?  

1
kathlk
Hero (Employee)
5 hours ago
C
Do Gooder (Partner)
CurJulieNDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

Where to answer eform

Where is it possible to answer the eform? Would the output be in Survey Answers? 

2
U
Hero (Employee)
7 hours ago
C
Do Gooder (Partner)
CurJulieNDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

Maintenance survey answer output

How do you set up the maintenance survey answer output to construct a certificate?And how do you print this certificate?

1
U
Hero (Employee)
7 hours ago
R
Sidekick (Partner)
RusiiiruSidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)

How to login to TAS as ifsapp when SSO Enabled

Hi Community, Is there any way to login to TAS Portal as ifsapp when SSO Enabled?  

2
R
Sidekick (Partner)
1 day ago
lopespetro
Hero (Customer)
lopespetroHero (Customer)
asked in Service (Touch Apps, MWO, MRO)

numeric or value error: character string buffer too small

Hi All.Does anyone know if there is a fix for this case?In APPS10 UPD17, using mobile Aurena apps MWO Maintenance, I’m getting this error as the user sign in eform.All of the other answers sync but the SIGNATURE no.My event is based on the SIGNATURE answer.This happens for a couple of users. I think maybe is the size of the signature that They do. ORA-20105: FndEventAction.EVENT_ACTION_ERROR: The Event Action "Execute Online SQL" on "C_MOBILE_NAO_CONFORM" has failed. Please contact your System Administrator to manage the Event Actions. ORA-06502: PL/SQL: numeric or value error: character string buffer too smallORA-06512: at "IFSPET.ERROR_SYS", line 140ORA-06512: at "IFSPET.ERROR_SYS", line 341ORA-06512: at "IFSPET.FND_EVENT_ACTION_API", line 2195ORA-06512: at "IFSPET.FND_EVENT_ACTION_API", line 2201ORA-06512: at "IFSPET.EVENT_SYS", line 200ORA-06512: at "IFSPET.EVENT_SYS", line 200ORA-06512: at "IFSPET.C_MOBILE_NAO_CONFORM_EVU", line 28ORA-04088: error during execution of trigger 'IFSP

2
lopespetro
Hero (Customer)
6 hours ago
B
Do Gooder (Customer)
BGunnDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Templates to create Service Requests in Cloud

In Apps 10, we are able to create new Service Requests from a Template. Cloud 23R2 doesn’t have this functionality. Is it in the pipeline for a future release or is there another way to achieve the same, thanks

2
B
Do Gooder (Customer)
4 days ago
M
Do Gooder (Customer)
mazmaryDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

ORA-20105: Actual Start is later than todays date for work order 160808.

We are regularly getting this error - but I am struggling to find any dates out of sync.  I have seen the previous conversation that indicates this was resolved.  We are on Apps10 UPD21.Trying to tackle the failed transactions, but some are proving tricky.  Any help would be great.  Thanks

1
U
Hero (Employee)
4 days ago
ArcChiedM
Do Gooder (Partner)
ArcChiedMDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

MWO Service Report

Hi all, Has anyone got any documentation of using Crystal Report to amend / customise the Service Report from MWO once a Work Assignment has been complete. I know that the document can be configured. I would just like some additional documentation as proof of concept.  Thanks, Chiedza 

4
ArcChiedM
Do Gooder (Partner)
5 days ago
L
Do Gooder (Employee)
lagnlkDo Gooder (Employee)
posted in Service (Touch Apps, MWO, MRO)

Enhancement idea to improve the functionality of Miscellaneous allocations in MWO

The current process to update an approved Miscellaneous allocation for a technician solely using MWO seems to be not available with the existing functionality. Manual interaction with Backoffice personnel is required to do any changes for the approved miscellaneous allocations in MWO. There are some customer requirements where they need MWO users to have the facility to do some alterations for the approved miscellaneous allocations from MWO application itself rather than going for the IFS Cloud platform. The current design where allocations are effectively “locked” down with approval functionality, could be enhanced to a more flexible and useful solution. Given below with some suggestions for the improvement of the functionality as per some opinions of the users.1. Approval demand configurable: Whether approval is required could be introduced as a controlling parameter on the Category and be viewed in conjunction with Absence/No Absence.2. If approval is not required, the Technician sh

1
James Ashmore
Hero (Employee)
6 days ago
A
Do Gooder (Customer)
ayagmurDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

ORA-20124: Error.NULLVALUE: Field [LU] is mandatory for Basic Data Translation and requires a value

Hi, as it is shown even though there are no null value, it throws the error. What is the problem? Anyone have experienced that before? BR 

0
A
Do Gooder (Customer)
8 days ago
C
Do Gooder (Partner)
chayma.lajnefDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

I can't find my functional objects in the MWO Application

 HelloHow can I display the functional/serial objects in the MWO application? Is there a specific setting for this 

16
C
Do Gooder (Partner)
7 days ago
Q
Do Gooder (Partner)
qzliuDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

MWO no equipment object

In MWO, there is no equipment object basic datathere are relevant configuration page in ifs10, which page corresponds to ifs cloud？I set a filter, but it didn't workIn other words, what are the correct configuration stepsthanks！ 

2
skullk
Hero (Employee)
13 days ago
OmnLorreZ
Do Gooder (Partner)
OmnLorreZDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

Unable to sync MWO due to Mobile Integration error

We had a link set up to another application from the Mobile Integration page in Apps for Page Designer section but when we go to this page, it throws an error message.  Nothing displays in the Mobile Integrations list. An internal server error occurred. Contact administrator.        Url: https://ifscloud.omnibyte.com/main/ifsapplications/projection/v1/ServiceEngApp.svc/HomeIntegrationsSet?$orderby=DisplayOrder&$select=Name,Description,Site,Id,TaskSeq,ExecutionInstanceSeq,DisplayOrder,Screen,FeatureType,MchCode,MchContract,MchName,MchLoc,MchPos,EquipmentMainPosition,GroupId,MchType,SupMchCode,ObjLevel,SerialNo,Type,PartNo,Criticality,ItemClassId,LocationId,ObjectInfo,RoomPosition,CustomerIdentity,ObjTypeDesc,AddressId,AddressInfoId,Address1,Address2,Address3,Address4,Address5,Address6,CustomerNo,LocationName,City,Country,County,State,ZipCode,CountryCode,ZipCity,Contact,EMail,PhoneNo,WoNo,OrganizationSite,OrganizationId,PriorityId,WorkType,TaskDescription,LongDescription,ReportedBy,A

8
JOOLSE
Hero (Employee)
11 days ago
C
Do Gooder (Customer)
corlundaDo Gooder (Customer)
posted in Service (Touch Apps, MWO, MRO)

Manage Page Configurations per page in ServiceEngAPP and MaintEngAPP

Today, almost all of the Page Configurations for the ServiceEngAPP and MaintEngAPP are handled in one page/Client Model and needs to be redone after each Service Update (and Release). To make it more manageable and to simplify the rebase and installation of configurations, each page in the APP should be handled as a separate page/client model in Page Configurations. I.e. the just as the Cloud-pages are handled today. Applies to release up to and including 23R2.

4
C
Do Gooder (Customer)
14 days ago
C
Do Gooder (Partner)
CurJulieNDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

IFS Cloud Survey on an object

Is it possible to connect a survey to either a serial object or a service object? If so, could someone show how?

4
C
Do Gooder (Partner)
11 days ago
M
Do Gooder (Customer)
MUNAJANSEDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Print Service Contract

Hi All,Any great ideas how to print all or selected data from a service contract, used to inform the customer about scope, terms and conditions, SLA etc, and get signed?//A

0
M
Do Gooder (Customer)
20 days ago
M
Do Gooder (Customer)
MUNAJANSEDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Multiple Remote Warehouse - material flow

Hi All, The scenario is like thisMultiple remote warehouse (Service Busses) with specified assortment.A pool of users that can use any of the service busses. When you create and prepare work order, how can you define service buss to issue from when you havn’t a specific user per service buss.The material required in the workorder, and the transport task created is to service buss 1 in all cases as I as a user is atached to all busses, this even I will use meterail from Service Buss 2 or get material transported to service buss 2. What setting is missing or wrong to ensure material flow to specific buss when prepare WO?

0
M
Do Gooder (Customer)
21 days ago
S
Do Gooder (Partner)
SanjayaDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

How to request "Register the Mobile App" from "mobile app development team" - NotifyMe

Hi,The documentation on NotifyMe App, describes a step to “Register the Mobile App”.Is there a document explaining the process? [IFS Cloud - 23R1 UPD 6] My Status:I have created the Azure Notification Hub. And the notifications are received to the Notification Hub.Which means the Notifications are sent from IFS Cloud successfully to the notification hub. i.e. Application parameters in IFS Cloud are correctly defined. The Notification Hub metrics shows that the requests have failed. Understandably this is due to not setting up the Google and Apple settings which requires keys from the development team.Thank you,Sanjaya

6
S
Do Gooder (Partner)
11 days ago
M
Sidekick (Customer)
meshfemiSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

MWO Failed Transactions

Hi Community,Please do anyone know the meaning of this failed transaction in screenshot below and what could be causing it? How can users prevent this kind of failed transactions?   Thanks for your input as always.  Mesh  

1
kathlk
Hero (Employee)
21 days ago
A
Do Gooder (Customer)
athasankaDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Make reporting against Task Steps mandatory on mWO

Hi all, Just wondering if there is a way that we can make it mandatory to report the task steps in the mWO (Service Enginerr) app in Cloud? Currently if there are task steps in the task, the mWO users can optionally mark as done or not done, but they can simply ignore and move on. Is there a way that we can make it mandatory to visit and update the details? TIA

2
U
Hero (Employee)
26 days ago
S
Do Gooder (Customer)
ShaikDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

FSM Mobile app not initializing

Hello Everyone,All of a sudden, FSM Mobile test  app is not initializing Able to access the URL download the apk file and after entering username and password it logs in but never completes the initialization processIt is  also creating zip file in mobiledb folder,But after that its not completing the initialization process  Thank you  in advance

2
Tharindu Rasnakawewa
Hero (Former Employee)
26 days ago
S
Hero (Customer)
SHAUN_KERSLAKEHero (Customer)
asked in Service (Touch Apps, MWO, MRO)

Service Notes - Work Task and MWO

We are investigating the use of Service notes within IFS Cloud 23R2 as a means for an engineer to provide notes on MWO Service on their devices and for this then to be sync back to the work task for the back office team to review. The IFS Cloud documentation states the following:Add Service NotesExplanationUse this activity to add a new Service Note. Notes can be created for the following entities in IFS Cloud:Request Work Task Service Object Location Request Contract Request Quotation However we cannot see the option to use this within Work Task screen.Can someone provide guidance as to whether this functionality is available on Work Task and if so, how we enable it?Thanks

3
Alexander Heinze
Superhero (Employee)
26 days ago
S
Do Gooder (Customer)
smason78Do Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Is it possible to create a new quotation service from a previously rejected quote?

The quote was rejected in the system by the administrator by accident. When I try to recreate the quote from the work order, none of the lines are appearing on the quote. This leads to my question; can you create a new quotation from a previously rejected quote?

1
Thilini Kumarasinghe
Superhero (Employee)
27 days ago
G
Do Gooder (Partner)
GeorgeArmstrongDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

MWO - My stock not showing all parts

Hi, I have created a refill putaway zone remote warehouse which I have attached to my user. I have then created my remote warehouse assortment which creates my Purchase Req. When I convert this to a PO I see that it has a destination warehouse which matches my users remote warehouse. Why do I then have the following problems:I see all PO’s in that site, it is not specific to my users remote warehouse Only certain parts appear in my stock when receiving it in. I can see I have multiple parts in stock in IFS but not in MWO.Thanks,George.

6
skullk
Hero (Employee)
26 days ago

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