Service (Touch Apps, MWO, MRO)

This will include the questions related to Touch Apps, Mobile Work Order, Maintenance, and Repair & Overhaul (MRO).

  • 1,717 Topics
  • 5,817 Replies

1717 Topics

G
Do Gooder (Customer)
GerryADo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Active Work order search Link for reports

Hi, I am trying to create a link for a report that automatically links to IFS and opens any active work orders for the area/equipment that i select.I have tried brining up the search on IFS and emailing a link to myself but that only links the work orders on screen at the time. I don't do script so I have no idea how to adjust this so it searches for all active work orders whether new or existing.I have tried using the address bar at the top of the screen, hyperlinking and a cut and paste but to no avail.

1
Mathias Dahl
Superhero (Employee)
2 years ago
MarianneLykkeMadsen
Sidekick (Customer)
MarianneLykkeMadsenSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

IFS 10 - How to get the attached document on BO line visible on CO line?

HiIFS10 - I have attached some documents on a BO line ( Business Opportunity Line) afterwards I have WON the BO and placed the BO to order. What do I need to setup in order to be able to see the attachment on the CO line ? ( Customer Order Line)    Br,Marianne

3
Mathias Dahl
Superhero (Employee)
2 years ago
AndreasIsengaard
Sidekick (Partner)
AndreasIsengaardSidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)

Best practice on streaming documents in and out of IFS Applications using projections

Hey all, is there any known best practice in how one should check in / out documents via projections in regards of integrations and automation?E.g. scenario might be:1. Read file using Power Automate or Logic Apps2. Run some logic against IFS e.g. verify that a work order exist or similar.3. Create new document or new revision (with a potential view copy).4. Stream the document into IFS Applications (NOT using the AccessProvider but via projections or similar e.g. Aurena agent).5. Run some additional logic.Preferably with rollback if possible e.g. if step 5 fails, we need to rollback the entire thing.Any help, input, examples would be much appreciated.

2
AndreasIsengaard
Sidekick (Partner)
2 years ago
WSHAH
Do Gooder (Customer)
WSHAHDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Document Management file size for word and mp4 document

Dear All,I am working on same kind of requirement to restrict a word document 1 MB, before Check-in in document management and I need your help on it.I also find this Macro on community but not working might be some configuration issue.Public Sub SizeCheck ()  Const maxFileSize = 1024  strFile = ClientScriptValues.Item('WORD').Value  Set objFSO = CreateObject("Scripting.FileSystemObject")  Set objFile = objFSO.GetFile(strFile)  If objFile.Size > maxFileSize Then    Err.Raise 1000, "File size check", "File is larger (" & objFile.Size & ") than the maximum specified file size (" & maxFileSize & "). Try again and select a smaller file."  End IfEnd Sub  Regards

20
Mathias Dahl
Superhero (Employee)
2 years ago
S
Do Gooder (Employee)
SASIUSDo Gooder (Employee)
asked in Service (Touch Apps, MWO, MRO)

CRM companion 10 - SSO login

The CRM Companion on Apps10 Able to login successfully using Database Authentication but the SSO authentication (MFA) is not working.Do we have any idea if MFA will be enabled for CRM Companion 10 in future or Are there any plans for IFS Aurena (Native) CRM Companion?

2
S
Do Gooder (Employee)
2 years ago
M
Sidekick (Employee)
MarkoSidekick (Employee)
asked in Service (Touch Apps, MWO, MRO)

Place notes not editable on WebClient

Hi allHas anyone else faced the issue that the notes on the WebClient Place screen after an updated text show [object Object]? Furthermore the note type is missing.A save attempt after modification will not save the changes.Before Update, Note type is emptyBefore clicking “OK”After clicking “OK”Looking forward for your answers.Best regards:Marko

9
M
Sidekick (Employee)
2 years ago
MarianneLykkeMadsen
Sidekick (Customer)
MarianneLykkeMadsenSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

IFS 10 - automatic recognitizion of document class while dropping files in IFS

Hi Is it somehow possible to simplify this proces of dropping files into IFS ?The users in my team asks if possible for IFS to automatically recognize the document class, while dropping files in IFS ?Any knowlegde or experience of such thing  - anybody ? Br,Marianne

3
Mathias Dahl
Superhero (Employee)
2 years ago
S
Do Gooder
SinghanujDo Gooder
asked in Service (Touch Apps, MWO, MRO)

Crystal Report throwing error "Invalid argument Provided"

Hello Dears,One of my colleague is facing issue with crystal report .Whenever he execute crystal report, get the below error.Any suggestion to resolve this ?Thank you. 

5
ChanakaAmarasekara
Hero (Employee)
2 years ago
N
Do Gooder (Partner)
nkotakondaDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

mwo additional work task not showing in IEE-10

  Hello AllWhen a additional work is created in mWO with option: Report additional work that I will perform.System creates  Temporary Task No, I have executed Task and reported time.However the Task No is not showing in WO:991     

4
N
Do Gooder (Partner)
2 years ago
T
Sidekick (Customer)
Thomas WidmoserSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Real time sync rule not sending new data or after change

Dear all,we are using the following sync rule for sending some data to mobile Ownership Query:<hierarchy_select> <primary_table>c_task_assignment_view</primary_table> <from>  <table>c_task_assignment_view</table> </from> <attrs>  <attr>c_task_assignment_view.person_id</attr> </attrs> <where>  <data_constraint>   <constraint>    <left_operand>c_task_assignment_view.task_id</left_operand>    <operator>eq</operator>    <right_operand>{task_id}</right_operand>   </constraint>  </data_constraint> </where></hierarchy_select> Initial Query:<hierarchy_select return_only_requested_attrs="true" max_rows='50000'> <primary_table>c_wbs_task_view</primary_table> <from>  <table>c_wbs_task_view</table> </from> <attrs>  <attr>c_wbs_task_view.*</attr> </attrs></hierarchy_select> Related Quer

6
AdrianEgley
Hero (Customer)
2 years ago
T
Do Gooder (Customer)
TSQTINAMCFDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Email contact on Request when Purchase orders released

Hi,We currently have a setting where the supplier invoices are sent automatically, i’m looking to add the to automatically email if a contact is added onto the request_contact to auto send along with the supplier. is this possible?? we currently have a substitution map set up to send the from the place contact   

3
T
Do Gooder (Customer)
2 years ago
R
Do Gooder
RobWDo Gooder
asked in Service (Touch Apps, MWO, MRO)

Doc Man - Demos/Overviews

Hi,I have started work with a client who uses IFS but has not leveraged the benefits of some of the key modules. They need to introduce a system of document management that provides more conformity in terms of access, creation, authorisation, release and version control etc. Document Manager would appear an ideal solution but they only seem to use it as a repository at the moment for parts of the business.Is there in the community any resources in terms of video/demos/overview docs that I can access while we try to track down a UK reference site to gain some furtherinsight? ThanksRob

2
R
Do Gooder
2 years ago
M
Sidekick (Customer)
MartinFSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Saving records with custom lookup lists

We have used the UI designer to override a Global_Code lookup list for field PROJECT.APPROVAL_STATUS.  However, it will not let us save those values that do not also exist in the default Global_Code list.  Am i missing something? I have tried setting it up in the Custom Metadata, but to no avail.

5
Saranga Amaraweera
Superhero
2 years ago
M
Hero (Partner)
malik.sallyHero (Partner)
asked in Service (Touch Apps, MWO, MRO)

Presenting Survey Answers on mWO Maintenance 10

Has anyone of you come with the above required?I would really appreciate any ideas thrown here, to get the survey answers visible on the mobile device.Background: Customer is using Apps 10 Upd 8. Data needs to be viewed Offline due to poor network in regional sites. MWO Maintenance 10 is used by technicians.Work Tasks are dispatched to service technicians, who fill out a survey. Data is capture in regards to the work location they are in (these work locations are defined as Equipment Object). The data captured in the survey is Equipment Object. Hereafter this data needs to be presented against the Equipment Object so future Work Tasks dispatched for other Service Technicians for the above Equipment Object shows the survey results.Ex: Tech 1 receives Work Task and goes to a Street (Equipment Object of the Work Task) and identifies several information in regards to the Street. This information is fed in to the system as a survey (15 questions with drop downs, and multi select answers etc

3
M
Hero (Partner)
2 years ago
N
Do Gooder (Partner)
nkotakondaDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

mWO-User Kicked off

Hi In the following two scenarios user is kicked off from the mWO application.Create a new materials Issue MaterialsWhat would be reason, why user is kicked from the mWO Applications.

7
I
Hero (Employee)
2 years ago
K
Do Gooder (Customer)
KKSloane
asked in Service (Touch Apps, MWO, MRO)

Touch Apps, Apps10, Administrative Login, certificate error

When going to the web-based administration site for Touch Apps for one of our instances, we are unable to login. The error seems obvious - remote certificate is invalid according to the validation procedure. But multiple people have looked at the cert and it all looks good. Maybe we’re missing something. Does anyone have any tips on checking the cert? Has anyone else gotten this when it isn’t the cert?  We’ve had no issue with our other instances, so it’s not as if we haven’t been through a cert install, etc., before. 

2
JOOLSE
Hero (Employee)
2 years ago
K
Do Gooder (Customer)
KosanDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

B2B supplier attachment section missing

HelloWe are trying to setup the B2B supplier portal but we also have problems getting access to the documents. We are missing the Attachment pane in the B2B module but we can see that documents are attached.I have signed in as app owner We have update 10  We have created a document class named “B2B DOC” it was not there   We have component  “DocumentHomeB2b” Documents attached to PO lines are releasedanyone having an idea what more to do? :-)

4
K
Do Gooder (Customer)
2 years ago
N
Do Gooder (Partner)
nkotakondaDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

Time Reporting in mWO

We have a MWO user that has some odd time reports being put onto a task after he has entered time and completed the work, when Tech entered his hours things are fine as soon as he completes the work task on his device a time report appears in the IFS system and on his device differently.Let say the Tech has reported 2 hrs and completes work task,on device it shows 15 hrs and in IFS also it shows 15 Hrs.The Tech is not using any tools in the Task, why there is discrepancies in Time Reporting. Please advice

3
V
Hero (Partner)
2 years ago
T
Sidekick (Partner)
TatRajatMSidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)

Mobile schedule request generating negative request_id

Hi Can anybody tell why the negative request_id is not getting assigned with the subsequent positive request_id? I could see the sync is happening and any update to previous existing request also working fine. Now the only issue is request_id and as well as the task_id getting reflected as negative value when I am creating any.  

5
Lee Pinchbeck
Ultimate Hero
2 years ago
Nimesh Kasun
Hero (Employee)
Nimesh KasunHero (Employee)
posted in Service (Touch Apps, MWO, MRO)

MWO Initialization Error - INITFAILED:Initialization failed due to app redeployment

Hi all,Thanks to @James Ashmore, I could solve this issue. I thought of sharing the steps with others.If you're getting following error during the initialization of MWO Service 10 app or MWO Maintenance 10 app, you may able to solve the issue by following the steps below. Error:INITFAILED:Initialization failed due to app redeployment. Solution:1. Go to IEE > Solution Manager > Background Processing > Background Jobs > Database Processes2. Search for:     2.1) If IFS MWO Service 10: %ServiceEngApp%     2.2) If IFS MWO Maintenance 10: %MaintEngApp% 3. If the shown database processes are DISABLED: 4. RMB on the record(s) > Reactivate 5. Now processes must be in either 'RUNNING' or 'SCHEDULED' state. 6. Go back to MWO Service 10/ MWO Maintenance 10 app > Force Initialize (Or you can log in again) Now the app might initialize without errors. Hope this helps. Cheers. /Nimesh

2
Nimesh Kasun
Hero (Employee)
2 years ago
Nimesh Kasun
Hero (Employee)
Nimesh KasunHero (Employee)
asked in Service (Touch Apps, MWO, MRO)

MWO Error - INITFAILED:Initialization failed due to app redeployment.

Hello,I’m getting this error with two core environments. Is there a solution/work around for this?  

2
Nimesh Kasun
Hero (Employee)
2 years ago
H
Do Gooder (Partner)
HubertZDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

Measurements in mWO

Hi, This is a question and also suggestion. You can add measurements in mobile work order application on your tablet. But when you forget to enter measurements and you complete your work, it’s too late to enter them back.So it would be nice to have possibility to make measurements mandatory for example for certain objects. Or at least have a reminder before completing work to enter measurements.Or maybe it is possible to create using events? But in case of “offline mode” sometimes, when an event will block something during synchronization it may lead to problem with work.Best regards,Hubert 

16
H
Do Gooder (Partner)
2 years ago
Nipun Gunaratne
Sidekick (Employee)
Nipun GunaratneSidekick (Employee)
posted in Service (Touch Apps, MWO, MRO)

Service contract Periodic Price not displaying in Aurena

Hi All,Periodic Prices can be seen for the Invoice Planned Service lines in the Periodic Prices tab in the Service Line page in Aurena.But that cannot be seen in the Services tab as shown in the attached picture, because the periodic prices are changed time to time during the Service Contract validity period. Only Fixed Price will appear in the Price column because that price will be fixed during the Service Contract validity period. Thanks & Best Regards,Nipun

2
Nipun Gunaratne
Sidekick (Employee)
2 years ago
Dakshinie Wickramasinghe
Hero (Employee)
Dakshinie WickramasingheHero (Employee)
posted in Service (Touch Apps, MWO, MRO)

Add custom tab into Aurena client

Thought of sharing "How to add custom tab into Aurena client" Navigated to the Application Configuration Package screen. Created an application configuration package.Then navigated to the Custom Logical Unit screen. Create new LU. Add attributes you want to see in the table.After creating custom logical unit RMB on it and Approved then Published, then add to the created Application Configuration Package. IEE clientNavigated to the window where you want to add the table (eg: Prepare Work Order)Then RMB on the page and Select Custom Objects - > Tabs -> Create NewThen added the created Custom Logical Unit Page as a Tab. Aurena ClientCreate Projection configuration with details. Here's shown example created example for a work assignment.Standard Projection    Publish the projectionGo to Aurena page where you want to add the table /tabGet page designerCreate a list with entity you created above. Add needed fields.  Go to My Assignment Entity > Tabs Add the list you created previous

0
Dakshinie Wickramasinghe
Hero (Employee)
2 years ago
Nipun Gunaratne
Sidekick (Employee)
Nipun GunaratneSidekick (Employee)
asked in Service (Touch Apps, MWO, MRO)

Attachments in Case can't be downloaded in Chrome when Aurena Agent is enabled

Hi,We found a problem when adding attachments in web browser Chrome and extension Aurena Agent is enabled. The documents can be added but not downloaded and viewed. This error seems to be related to Aurena Agent. As a workaround we can suggest to disable and enable the Aurena agent extension from chrome. Once you have done that step, You won't get the issue again. But you will also get the issue when re-login to the system.  Thanks & Best Regards,Nipun

3
Mathias Dahl
Superhero (Employee)
2 years ago

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