Can anybody shed some light on this? Say, our system goes down and a dedicated team from IFS works on this. The ticket owners change with time right? That’s totally alright. How can we find an escalation point of contact for the specific issue? We do understand that there can be delays. But it would be nice to have this contact. (We do have an account manager and all, still looking for this escalation contact within the systems team)
Ticket No CS0066752
Hi
You can refer to this documented here in an external-facing knowledge article.
Hope it helps
Best Regards,
Charana
Hi
Hi
You can refer to this documented here in an external-facing knowledge article.
Hope it helps
Best Regards,
Charana
Addition to Charana’s detail. Refer the below article as well.
Case Escalation Process and Guidelines | IFS Community
Thanks,
Yohan
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