Unanswered questions

20364 Topics

HAHEDESidekick (Employee)

E2E Flow: Handling of Work Time and Travel from Service Quotation until Reporting of time for Work and Travel with mWO

I’m searching for a solution for the following E2E flow:Quotation is required to offer work with separated time for travel and work because of different duration (e.g. travel: 3 h, work: 6 h) Accept the quotation and create a work order with work task; for both time planning it may be necessary to offer different sales prices and/or discounts as the price/discount according the customer’s pricing retrieval suggests Schedule the created work order/task and assign it to a resource Transfer the work task to the mWO of the assigned technician On mWO the technician starts travel and when he arrived at the customer he starts work and returns the task to the backofficeAt the end of the process the work order should be invoiced as quoted (confirmed sales prices/discounts from the quotation).Additional requirement: no separate work task for travel and work should be necessary because of too much administration (handling of work assignments in the backoffice and for the technician) and possible

3 years ago

PatrickCukaDo Gooder (Customer)

asked in HCM (Human Capital Management, Payroll)

Terminated team members and prior project time/expense sheets

We are running into an issue where a team member is terminated, the information passes from our employment software into IFS and then we cannot confirm, approve, authorize that team member’s final expense sheet. We’ve tried changing their status back to Active and that doesn’t work. Does anyone have any words of wisdom of what else we need to change so we can finish processing expense sheets?

3 years ago

TierajengSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

360 Scheduling Jobs Performance Issue

We have 360 scheduling Jobs (Create and Change) which are executing in 8 to 15 min interval to plan the work order scheduling. Usually, these Jobs takes 20-30 sec of time to execute but sometimes, these are taking 1-2 min of time.What could be the cause of this performance issue?

3 years ago

JennaReese

asked in Finance (Financials)

How to Delete a Fixed Asset Object

I imported a fixed asset which included 3 object transactions. I rolled back the object transactions and now would like to delete the object.When I try to delete/trash it, it tells me that: the FA object is used by 3 rows in another object (Fa Object Transaction)I would appreciate it if someone could tell me where I am going wrong or if it is even possible to delete this object. Thank you.

3 years ago

CheHiroyKDo Gooder (Partner)

asked in Data Migration

Data Migration/Execute Job function error message

Hi, This is my first time to use Data Migration/Execute Job function.When I did that, received the following error message.Where should I check for this?"interfaceDetail.NODET:No details found" Thanks!Kind regards,Kokubo

3 years ago

CirrostratusDo Gooder (Customer)

asked in Buying (Procurement, Demand Planner, ASC, SRM)

Approved Supplier List - Overview

Has anyone managed to request or create an overview screen for the Approved Supplier List? We’ve created a lobby metric and would like to navigate to the ASL from it. The problem is that the data exists on a line level while the ASL is a form view. Navigating to it attempts to open the header, which does not contain the line level information. That in turn creates an error message for missing fields. An overview would contain both, but the screen doesn't exist.

3 years ago

ZTC ZTC JGOTAHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

right clicks on Expense Report, “Mail Expense Form”. An error pops up saying “Your default mail client either isn’t set or can’t handle the request”.

I am getting the following error when I right click on the expense report right clicks it and chooses “Mail Expense Form”. An error pops up saying “Your default mail client either isn’t set or can’t handle the request”.Any idea?

3 years ago

yperezDo Gooder (Customer)

asked in Products (Manufacturing, Products, Engineering)

IFS Part Configurator and Part Serialization

Hello, We are currently not using IFS part configurator and part serialization. We tried to teach ourselves in our test environment but haven’t been successful. Does anyone have a recommendation to get started with part configurator and serializing those parts? Thank you!

3 years ago

HayleyGDo Gooder (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Character limit in SQL Tool - Apps 8

Afternoon all, We are hitting an issue in Apps 8 when running longer scripts in the SQL Tool, is anyone aware of how to extend the character limit here?Many thanks,Hayley

3 years ago

cilikSidekick (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Development with a user except IFSAPP

Hello everyone, Is anyone know how to create a user with all priviliges are same with IFSAPP ?I want to use that user to connect database in IFS Developer Studio and develope anything.I duplicate IFSAPP and create new user. But I’m getting some errors which mean the user cannot access some sys packages. You can see example in attachments .Do I have to grant for these packages one by one?

3 years ago

lglover241Sidekick (Partner)

asked in Distribution (CRM, Commerce)

CRM Companion Initilization

We have installed the TAS, we have downloaded the CRM Companion TouchApp. When the user logins for the first time the initilization process hangs. For hours now it won’t move forward. The CRM application Touch App entities have a built-in filter to only sync user assigned entities.

3 years ago

RohitBBorseDo Gooder

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

IFS application screens recording & automation

Dear team, I am completely new to IFS ERP. And here is a something I am struggling with.Do we have any mechanism in IFS ERP similar to that SAP ERP where we record screen and playback them to automate iterative processes. We have requirement to generate large amount of test data in a day or so. We are using traditional UI automation which is taking huge amount of time to navigate through all screens in scope and then create something usable. Appreciate if you have great ideas to make this easy. Please note that we are not using IFS Aurena.

3 years ago

KasiaSidekick (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

IFS Connect -SMTP Apps 9

Hi there, Has anyone got O365 working correctly using smtp.office.365.com? I’ve been playing with this in test instance as we are thinking of switching over but messages are in Waiting state with very little detail in error message.

3 years ago

tecsrikamSidekick (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Supported Java Version for IFS 8 SP2

Hi All, Our IFS 8 SP2 application is bundled with java version 1.7.0_45. if we wanted to upgrade it what is the latest version that is supported by IFS8 SP2. Has anyone done it before. Please put your opinions here. Thanks, Sri

3 years ago

dulwlkSidekick (Employee)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Lobby Errors in permission set tab

Hiwhen I try to load lobby in permissions et as below i get below error. Any idea how to resolved it ?

3 years ago

SMcLeesSidekick (Customer)

asked in Finance (Financials)

First Time Match - suggestions

We are trying to improve our First Time Match rate for supplier invoices. I am trying to us the PO/receipt reference more for stock items, but finding this is a difficult process for non-stock items and supplier won’t always quote a delivery ref etc for these. Is there any suggestions on best practice for improving these?

3 years ago

Georgina.mitchellDo Gooder (Customer)

asked in Finance (Financials)

Activate Code Part Value

Is it possible to activate a code part value if the system is already Live?

3 years ago

DAVIDODo Gooder (Customer)

asked in Insights (Business Reporter and Analysis Models, EOI)

HOW To Create a sub total for Project Cost on All Activity in Project

I äm trying to create a new lobby for Project Hour and Cost Analysis hence I have created the below sql query but I am finding it difficult to have a sub-total for every group of the same activityI wrote the following SQL query select distincta.activity_description,a.resource_id as resource_id,b.resource_group_desc,a.qty_used as qty_used,a.qty_planned as qty_planned,a.project_cost,a.percent_usedfrom IFSAPP.activity_resource_proj a JOIN IFSAPP.activity_resource_proj_sum bON a.resource_id = b.resource_idAND a.project_id = '&Project_ID'ORDER BY activity_description Below is what I am gettting:I need a sub_total for Activity named 'DETAILED DESIGN’ as well as sub_total for '’ÍNSTALLATION SAFETY STUDIES'’

3 years ago

jhooperyanSidekick (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Suggestions on how to restore a set of tables from a backup to a Production DB

Using all available options to find support. Running IFS Apps10 UPD8We recently moved our document management repository from Database to Shared Directory. An unexpected problem came out of that. A scheduled migration job we were using to clean up- bad doc man entries prior to the move (because they caused the migration to fail) was run in PROD and while it worked with the database repository, under Shared Directory - it deleted all of our document management entries.This happened over the weekend. When it was discovered this morning, we shut all users out and we are trying to recover. I have an open case with IFS but I’m going on 3 hours with no response. We did confirm the documents are still in the shared directory, so it looks like on the db records were cleared.I do have IT restoring a weekend back that happened just prior to this happening. From what I can tell, the views (really their underlying tables) I need to recover are:DOC_ISSUE_REFERENCE DOC_REFERENCE_OBJECT DOCUME

3 years ago

AdarshSidekick

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

How can insert data through Talend ETl tool into IFS application(IFS10) tables?

Hi Community, Kindly assist us regarding migration. my question is here that how can insert data through Talend ETL tool into IFS application(IFS10) tables? Is use any API or others way?. Please let me know who is doing such kind of activity. I need insert bulk data using with Talend ETL Tool and want to insert into IFS 10 tables. Thanks in advance.

3 years ago

oladeleDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Selecting the correct report parameters - Notification Messages

When attaching a report to a notification message, what format does the report parameter need to be in to ensure the report pulls information if the report has required operatorparameters

3 years ago

RLGroenerDo Gooder (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Audit file IFS APPs10 in XAF- format.

Dear all, Is it possible to create an Auditfile in IFS APPs10 in XAF-format? If so, how and where is it stored?Kind regards,RL.Groener

3 years ago

BertelLundgaardDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Client scripting - setControlEnabled on iOS

Hello I have a client script utilizing setControlEnabled. The script turn fields on the Mobile device into ReadOnly or ReadWrite, based on certain paramenters (task.task_type). The script works perfectrly on Android, but does not work on iOS.Is there a workaround for this issue? Is this a system bug?regardsBertel

3 years ago

david.harmerSidekick (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Powershell in Custom Menu?

Dear community, I am interested to see if anyone has any experience or examples of executing Powershell commands from a custom menu? i.e. to perform any sort of O/S function , open explorer , etc?

3 years ago

Dhanushki PahathkumbureHero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

sorting mechanism of FSM mobile, task note slist

Need some assistance regarding the core functionality of 'FSM Mobile' client’s 'Task Note List'. One of the customers (Ericsson) reported the following issue on the PROD environment. "The mobile app is showing task notes in what appears to be a random order instead of being chronologically ordered from newest to oldest. It shows , with notes shown in the order - 1 hour ago, 4 hours ago, 2 hours ago, 2 hours ago"There were no configs or client scripts found that could relate in customer solution and in core environment it's not replicable. Could anyone please share inputs of how this sorting mechanism works in the FSM mobile core?

3 years ago

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