Unanswered questions

21175 Topics

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM schema export and import backup restoration in oracle?

Hi,If i have taken the expdp backup of FSM schema from one database (ex:dev) in oracle and import the same FSM schema in another database (ex: Test ) in oracle and configure only the application in Test environment. All the configuration, code, data will be available in the Test environment.Kindly Confirm whether the above process work.

991

2 years ago

Zuha SamsudeenHero (Partner)

asked in Finance (Financials)

How to view the XML sent e-invoice from client side

Hi,We can view the output XML file that was sent via instant invoice from client/ application side from application message. I would like to know is it the same XML file (including tags) that we obtain from OUT folder? If no, is there any other way we can view the OUT file from client sideBest regardsZuha

2641

2 years ago

SMcLeesSidekick (Customer)

asked in Finance (Financials)

Bank statement upload - automatic posting to supplier/customer account

When uploading a bank statement for reconciliation, is there any way that IFS can read a description from the bank statement and automatically allocated this to a supplier or customer account, removing the need for manually crating a mixed payment for each of these?

1331

2 years ago

bhaveshSidekick (Customer)

asked in Finance (Financials)

Company Template export in background

Large company templates export through file assistant takes long time to export. Is there any way to export them quicker in the background job or migrate to another environment through migration jobs?

391

2 years ago

Steve HurstHero (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PASSWORD_STRETCH

Does any one know of any issues with using the password_stretch app param in FSM 6 update 6 and mobile? I have had an email from a customer asking this as when they have set the app param to 1 then mobile fails to activate and the mobile person_id gets locked out. They are not using SSO and mobile is running on iOS. I have seen a number of previous cases around this topic but they don’t seem to match exactly.

411

2 years ago

Chamaka WimalarathneHero (Partner)

asked in HCM (Human Capital Management, Payroll)

How to set up the work time calendar

We use the the generic work time calendar and we got this error . help needed to escape this warning messege :)

900

2 years ago

coninlDo Gooder (Employee)

asked in Service (Touch Apps, MWO, MRO)

IFS MWO Service Cloud 21R2: Dashboard

See attached screenshot. There are only 4 elements on the dashboard. How and what needs to be setup in order to have a WorkOrder and other elements in the dashboard?

954

2 years ago

Nagah.khaledHero

asked in Finance (Financials)

tax withholding/report

in our company , we need to use tax withholding report as default value in the supplier master data pageplease advise

580

2 years ago

sholmesHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Apps9 Serial Object - how to edit contained objects?

Hello All,Can anyone advise how, if at all possible, to remove a contained serial object without deleting the whole record and starting again? This is only needed when a mistake is made, however I can not find a way to remove the ‘Belongs to Object’ once it has been saved.

843

2 years ago

OSHWLK

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Regarding high memory threads in FSM

Hi Experts,This is regarding high memory usage in FSM. In FSM 12 there are two application parameters called ABORT_HIGH_MEMORY_THREADS ABORT_HIGH_MEMORY_THRESHOLDMy questions areIs there any recommended limit of Memory threshold to abort threads in bytes? How to measure long processing query to abort? How much time need to consider as a long processing query? Is there anything that we can control the time?Thanks,Oshan

1001

2 years ago

AndreiaLeitaoSidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Appointment Booking Accept SLA

Hi all community, I am using a solution with FSM and PSO and the Appointment Booking REST APIs.When a slot is accepted by the end user, the system changes the time commit directly to PRIMARY.I’ve checked and i didn’t found the corresponding configuration that is setting this.Could you please help me to identify the configuration that controls the SLA when the consumer accepts the slot through the REST API? Thanks, RegardsAndreia Leitão

1672

2 years ago

stackdavDo Gooder (Customer)

asked in Upgrades & Updates

IFS Support / EOL

Hi We currently run IFS V.9. Can anyone tell me the actual date that this goes end of life please / out of support. Also, is there a date for when V.10 also goes EOL please? Trying to decide whether to migrate to V.10 and how long we would be on it before needing to migrate to IFS cloud.Many thanks, David

16016

2 years ago

Adam RoddaDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Continuous Optimisation, familiarisation

Hi IFS community, my first post here :0) Getting acquainted with PSO, and wondering how organisations manage the (higher than batch sched) frequency of re assignment of appointments on the day of service ? Best regards

681

2 years ago

GISANCARSidekick (Customer)

asked in Distribution (CRM, Commerce)

ORA-20105: Assert.IS_VIEW: "" is non existing view.

I’m trying to delete two customers created by mistake, as prospects.I’m receiving the following error message in the debug console. ORA-20105: Assert.IS_VIEW: "" is non existing view.The only information displayed on screen is: "" is non existing view.The customer form have three custom objects, can it be related to those? I have tried to run the form without them and then delete the customer - but same result.Since there is information missing in the error message it is a bit hard to know where data or connections are missing. I can’t see any mandatory fields that are missing data either.

13707

2 years ago

sybausDo Gooder (Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

iOS: Objective-C - having trouble previewing attachment files (QLPreviewController, UIDocumentInteractionController, and UIWebView.)

I am trying to preview an attachment (word, doc, or pdf) in a view controller. When a place attachment is selected, PlaceAttachment_ViewController should be called and display/preview the selected place attachment. This is working on iPhone 11 and 13 but not iPhone 7 or 8, running iOS 15.5. I have tried using the following approaches to preview an attachment file: QLPreviewController, UIDocumentInteractionController, and UIWebView. Here is sample code that I used for each of those: QLPreviewController: QLPreviewController* ql = [QLPreviewController new];ql.dataSource = self;ql.delegate = self; // [self.navigationController pushViewController:ql animated:TRUE];ql.currentPreviewItemIndex = 0; [self presentViewController:ql animated:NO completion:nil]; - (BOOL)previewController:(QLPreviewController *)controller shouldOpenURL:(NSURL *)url forPreviewItem:(id <QLPreviewItem>)item { return YES;} - (NSInteger) numberOfPreviewItemsInPreviewController: (QLPreviewController

5020

2 years ago

premDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Mobile Application Login Issue

Hi,I have installed Mobile Application on my office laptop after doing all the required system related prerequisites changes like certificate installation, Enabling Developer Mode in system settings etc.I am able to install Mobile application successfully. But while logging into mobile application I am getting below error.Error: A116: Invalid User Name/Password pair. Please try again.I have already checked the Person records prerequisites setting. all the required fields for Person like Employee, Mobile Users, Person to Place relations , Password Expire, Active etc. looks fine. But, still not able to login.Please help me out resolving the Mobile application login issue.Regards,Prem

2046

2 years ago

BGunnDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Task dates in PSO

Please can you advise the hierarchy relating to how task dates are handled within PSO, Apps 10;SLA Latest FinishPlanned FinishLatest Finishie which date is used by the scheduler and in what order

532

2 years ago

Kalana RathnayakeHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Aurena projection use when handling the media items in MWO native app

What Aurena Projection does MWO (Service) use when the media item is uploaded, viewed, and deleted?

641

2 years ago

AccPedroGDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Update Task Plan Dates on PSO Allocation.

Hi,We are having some problems updating the task plan dates (PLAN_START_DTTM and PLAN_END_DTTM) when PSO automatically schedule a task to allocated status.When PSO updates automatically, the FSM dates are not updated. When the allocation is done manually in the PSO, the dates are updated but the scheduling status remains unallocate (update with value 0) instead of allocated (update with value 10).ThanksPedro

1251

2 years ago

DilshaniSidekick (Employee)

asked in Products (Manufacturing, Products, Engineering)

CBS - Unhandled Exception

Hi All, I’m getting below error when installing CBS in a customer application server. This customer is in Apps10 UPD13. CBSSERVER user is active in application and db. Also, it is possible access the db using sqlplus. Can anyone help to solve this issue?Thanks,Dilshani

1313

2 years ago

Daniel NordmanDo Gooder (Employee)

asked in Warehouse Data Collection (WaDaCo)

Bulk Picking Serial Parts

Has anyone set up WaDaCo for picking serials in bulk? I have a scenario where the warehouse staff wants to Pick (Customer Order) serial numbers in bulk (electronical equipment). They frequently do this in the IEE client using prefix and sequence, however this doesn't seem to be available in WaDaCo. I read that QR codes could be used to read many values at once?

680

2 years ago

michelHero (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Can IFS provide some document about ifs softwaretesting pressure

Hi where I can find some document about ifs softwaretesting pressure？ BRMichel

1254

2 years ago

DimitrisKDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Add Label in custom screen to logically "group" related properties

Hello all,what we currently try to achieve is to group properties that are conceptually related (e.g. Location related properties). We tried adding a Label (and only, just text) to the custom screen we currently work on through the XML editor using the below xml code: <item> <item_path /> <register_name /> <name_to_register /> <template /> <tab_index /> <table_ref /> <height /> <check_spelling /> <parent_element_name /> <read_only /> <required /> <max_length /> <max_decimals /> <lookup_display_column /> <lookup_key_column /> <lookup_table /> <mask_type>upper</mask_type> <column_type /> <label_value>Location I

2181

2 years ago

ZTC ZTC JGOTAHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Is there a SYSLOG file created by IFS that I might access?

Hello IFS community, Do you know if IFS produces a SYSLOG file that I might access? The main objective is to send a SYSLOG file about the application to the auditors.We use IFS9. Thanks,JL

320

2 years ago

Hariharan.PDo Gooder (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Custom Attachment Tab Browse Popup

Hi All,We are trying to create an custom attachment table and map the same in the screen.Like Task_steps_attachment, we have created a attachment tab in task screen and map with our custom table, we are trying to config a browse window when we click on attachment_path lookup as below,we have followed the same process like how baseline configured in task_steps_attachment with attachment_alias [we configured with custom_table and with c_attachment_alias], but we are getting an normal lookup instead of Browse window.could anyone please advice how we can achieve this on configuration or do we need custom code for this ? Thanks in Advance. Regards,Hariharan P

1061

2 years ago

Page 583 / 847

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