Skip to main content

Hi,

I have installed Mobile Application on my office laptop after doing all the required system related prerequisites changes  like certificate installation, Enabling Developer Mode in system settings etc.
I am able to install Mobile application successfully. But while logging into mobile application I am getting below error.
Error: A116: Invalid User Name/Password pair. Please try again.
I have already checked the Person records prerequisites setting. all the required fields for Person like Employee, Mobile Users, Person to Place relations , Password Expire, Active etc. looks fine. But, still not able to login.
Please help me out resolving the Mobile application login issue.

Regards,
Prem

Hi @prem,

It may be useful to see a screenshot of the person record setup for this user and the device tab on the same record.

Do any other mobile users allow login for this environment?

Kind regards,

Lee Pinchbeck

Hi Lee,

Thanks for quick reply!!!

Please find the person record set up attached. Attachment also shows the screenshot of mobile(device) tab though it does not have any record.

I tried couple of users but getting same error.

 

Regards,

Prem

Hi @prem,

You have the license type as NAMED rather than MOBILE. Are you able to try a user with the MOBILE type license to see if this then comes through?

@Lee Pinchbeck 

Even after changing the License type to ‘MOBILE’ , I am getting same error.

Hi @prem ,

Can you try to login with the ADMIN or STUDIO users ? 

Best Regards,
Atheeq

Hi @prem,

 

Please refer the below thread for your information.

 

Mobile logs stopped working | IFS Community

 

Thanks,

Hasara

Terms & ConditionsCookie settings