In Dispatch Console we would like to have all information displayed more efficinet:If an employee has more orders than can be displayed in 1 line, a + is displayed. Can the + be opend by default so all orders are immediatly displayed and you don’t have to click on the + ? Can the whole line be highlighted when you select a line and not only the agent info ? in V10 the DC reated that wha and had alternating colours for each employee line which makes teh overview more comprehensiveOur dispatcher were used to work in v10 where those setting were default
How do I have to define the Value in a condition to check if a field is not blank, using the Customizer ? We’re on v15.3.1.
Why do I not see the topics in the community I cliked subscribe in my personal list ?
Is it possible to use everywhere the same date format ?example: in the queue and opening a customer Support order show day-month-year (our common used foramt) but in the title the date is shown as year-month-day
We use Mobile edge on an Ipad for our actual astea v10 live environment. How can we connect to our Astea test v15 environment on the same Ipad so an engineer can continue using his device for daily operations and also test in the astea test v15 environment on the same device?
In astea v10 we used a USB-scanner to enter the serialnumbers in a Recieve List. The scanner is configured to add ENTER after the scancode, so evey code scanned resulted in the cursor to jump to the next line. In V15, scanning the code + the ENTER, the serial number is entered but the module does not jump to the next line as it does in v10.However, if we use the scanner to enter a field in Service Order in v15, the scanned “enter” is reacting correctly in opening the lookup screen. We have same behaviour using Edge and Chrome, also in Word and Excel. the scanner works as configured: scancode + jumpt to next lineIs there a configuration required to have the correct behavior of the scanner in Receiving ?
Is their a functionallity in Astea v15.3 to print labels when receiving products ?Or can we select from receiving documents to print labels ?The only option I see now is to print a receive list
We want to set up a dashboard in v15.3.3 to see which employee actually is in a Customer Support order.In what tables and in what fields do we have to look to see what ticket the user currently has opened in this dashboard ?We want that dashboard to replace the current customization we have in v10 were we see the “current User” in the UI
Can we set the Refresh Interval in Customer Support and Service Order by default to a specific time ?When you open the module, the Refresh Interval = 0. You have to change it manually.Is there also a possibility to set it to 15 seconds, now the minimum is 1 minute ?
How can we force our employees to manually select a mandatory Priority on the NEW Customer Support Order page by not presenting a priority in advance?standard, a priority is filled in when you open a NEW customer support or service order In Customizer you can select a value outside the defined priority range to have a blank field when opening the NEW page. We have priority range from 1 – 99, I filled in 111 But as soon as you enter a site/customer/contract a value is automatically filled in. In Miscellaneous I, General Setup a priority needs to be filled in, we cannot leave it blank. Site and Parent Company have a priority which we cannot leave blank in Customer Center Customer Contract also has a default priority we cannot leave blank in Customer Contracts …
We want to export customer contracts from our UAT Astea v15 to import in production.I can export the contracts and import by adapting the Servie Level, Coverage Schedule and Pricing Rules to the ID’s in productiion. But how can I export/import the SLA priorities of the contracts ?
Can we impliment the drag & drop functionallity to add files in attachements in Customer Support Orders in Astea v15.3.3 ?I refer to the functionallity used in your support portal.
Is there also a possibility to have the Request Type filled in with a default when creating a NEW Customer Support or Service Order ? Can we somewhere define a default UM Request Type ?
How can I edit or change a general property of new created field in the Customizer ?All propreties are editable except the general property were all fields are greyed outIf I delete the field, it ends up in the Deleted Field list were i only can restore it and i cannot recreate a new field with the same name.
We made problem, cause and repair code mandatory as Resolution Codes in resolving a Customer Support and a Service Order. Those codes are used in our reports.Our policy is that only 1 code of each may be selected but Astea always shows us a multiple selection.Is there a possibility to make a one selection in one click ?Our agents are experiencing the standard as annoying and have the possibility to select multiple codes even if our policy is not to do. Also on Mobile the multiple selection screens appear, what makes the usage not very user friendly.
We do not use States/Provinces when importing sites, it is also not defined as a mandatory field. The site import site went through in 2 steps: first with GIS validation on, which results in some sites with an address validation error and second step, the errored sites with GIS services off. But when importing the site contacts, we got errors on some sites in Italy and Swiss: The “state Lombardia is not in country IT. Please use lookup. -(API Error)” It was only on some sites, not on all sites imported in this countries.Why this error on a non mandatory field ? And why on some sites and not on all sites in the same country ? We imported sites in several countries in Europ.The only way to continue was to create the requested states for Italy and Swiss.my next question is where can I find the correct way to import the sites ? I found out that I had to use the same syntax the error showed.
We often have the situation that an engineer on-site discovers an item which is not in the Site Items on mobile, so he is not able to return that item.Then he calls his dispatcher: Or the dispatcher creates a new installed item for the site in backoffice. But this new item is not synchronised on mobile and the engineer cannot refresh the Site Items when he is working in a service order. Or the dispatcher sees that the required item exists in installed items for the site in backoffice, so probably the site items were not completley synchronised on mobile. Here also, the engineer cannot synchronise the Site Items while working in the order.Is there a possibility to push the update of Site Items to mobile from backoffice ?
Can we save the way columns are sorted in the views ?Saving the required columns in the required order is OKSaving the search criterias with and without pre-selected values is OKBut the way the columns are sorted is not saved. Each time you select another view, always te first column is sorted ascending. You have to redefine the required sorting order in the different columns again manually.
I made an organization view in v15 using Chrome. Every user sees that view.But when using Edge, nobody sees that organization view.I also mentionned that when you are logged in as a customizer, you only can “Save as organization”. So as a customizer you cannot save a personal views?Were are the view stored and can we make a backup of the views ? organization views personal views
When an engineer enters a private activity on his mobile and marks is as DONE when he finished the job, the activity stays in the worklist.Can it be removed after finishing and send to history (as is like for the service orders )? In DC it ends up in the Completed QueueAnyway, it should not stay in the worklist.
What field is used to define a “customer contract” or a “time and material contract” in Astea v15.3 ?We want to check and report which kind of contract is on a customer support or a service order.
is it possible to reduce the amount of text of the “Problem Text” in the Customer Support order queue ?Often the problem text is so large that it takes nearly a whole screen. Can we reduce it by displaying only the first lines or characters so the text takes only a few lines of space ?
I’m redoing our customizations and have a difference in behavior. We’re on V15.3.1Because of a reported error, we first have to customize the Title before adding Customized Fields. Doing that I cannot select the Style of the added fields, only of the added text.That was surely the case we did the first customization:How can I addapt the style ?Additional question, is there a possebility to sort the fields alphabetically in the drop down selection list? Now it is difficult to find the needed field.
In Astea v15.3 order Locator we only see the date and not the time.Can we change the format so we see date and time as we had in v10 ?
We’ve updated a serialised item with a BOM of non-serilized components.How can we update the same item already in installed base for all sites ?in v10 we reloaded the items with same serial number and site ID and the BOM was loaded. In v15.3 that does not seem to work using import installed items from the module installed items
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