Replies posted by ashen_malaka_ranasinghe

124 Replies

B
Hero (Customer)
bdoucetteHero (Customer)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

How to fix IFS Cloud Crystal report error

Hi @Charith Epitawatta, We have configured Crystal web services but we are now getting this error:   These are the logs:   Application - POST: [object Object] Application - CMD(1): Execute Form_ViewReportCommand for 1 record(s). Application - CMD(1): if({"expression":{"==":[{"var":"record.QrTypeDb"},"SQL"]}}) Application - CMD(1): > "FALSE" Application - CMD(1): if({"expression":{"==":[{"var":"record.QrTypeDb"},"QUERY"]}}) Application - CMD(1): > "FALSE" Application - CMD(1): if({"expression":{"==":[{"var":"record.QrTypeDb"},"MS_REPORT"]}}) Application - CMD(1): > "FALSE" Application - CMD(1): if({"expression":{"==":[{"var":"record.QrTypeDb"},"DASHBOARD"]}}) Application - CMD(1): > "FALSE" Application - CMD(1): if({"expression":{"==":[{"var":"record.QrTypeDb"},"CR"]}}) Application - CMD(1): > "TRUE" Application - CMD(1): navigate({"url":"page/QuickReportViewer/Crystal;$filter=QuickReportId eq ${QuickReportId}"}) Application - CMD(1): > "OK" Application - CMD(1): if({

5
ashen_malaka_ranasinghe
Hero (Employee)
7 months ago
B
Hero (Customer)
bdoucetteHero (Customer)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

IFS Cloud Crystal Reports error

Hi @bdoucette,You can check Crystal Web Service (CWS) logs to get more information about the issue. 

5
L
Do Gooder (Partner)
3 months ago
G
Sidekick (Customer)
gianni.nevesSidekick (Customer)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

IFS Cloud 23.1.2 - Print Agent

Hi @gianni.neves & @david.harmer,The fix for this issue will be synced with cloud version of 23R1 SU5 according to our internal Product Development team.More information about this issue:When followed the test plan below this behavior can be noticed.Set up IAM client & configure the Print Agent (PA). Monitor the logs. In every 03 minutes, following error captured.Error:"Error while looking for jobs. Reason: Internal Server ErrorDatabase error occurred. Contact administrator.ORA-14552: cannot perform a DDLLooking for jobs..."The print jobs get completed without an issue, but the error logs are available.Root Cause for the issue:Issue was in alert registration process. A boolean variable was not set which ensures that the alert registration process is executed only once during the loop.

4
ashen_malaka_ranasinghe
Hero (Employee)
6 months ago
S
Do Gooder (Partner)
Supipi AnuththaraDo Gooder (Partner)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Missing Workflows in IFS Cloud 23R1 ACP Import

Hi @Supipi Anuththara,The fix for this issue has been planned to include 24.1E.0 - 24R1 EA Cloud release.

3
ashen_malaka_ranasinghe
Hero (Employee)
7 months ago
K
Sidekick (Partner)
kjroSidekick (Partner)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Links in IFS cloud detailed windows dosn't work

Explanation for this issue: This problem originated due to a change in the Browser(s). So, we are introducing a general correction in the framework, which should work for all places that had homepage navigation previously. We are not changing each page through this change. We will be fixing it in a common place.For more details follow this JIRA ticket: TEZAUFW-4029

8
D
Do Gooder (Customer)
1 month ago
K
Sidekick (Partner)
kjroSidekick (Partner)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Links in IFS cloud detailed windows dosn't work

@ashen_malaka_ranasinghe  let’s hope the product experts agree that the current workaround on pre 23R2 version is not an acceptable solution. It’s a lot of detail windows in IFS with link’s in it and always have to RMB to us it is not a acceptable way of working. Keep in mind the it is not only in the customer order window, that’s just an example. It’s in all detailed windows (former frm…..) in table windows it works as expected.    Kjell Åge The fix will be applied to the following Cloud versions.IFS Planned Version: 22.1.20 - 22R1 SU20, 22.2.13 - 22R2 SU13, 23.1.6 - 23R1 SU6, 23.2E.0 - 23R2 EA, APP10UPD22

8
D
Do Gooder (Customer)
1 month ago
S
Hero (Customer)
SHAUN_KERSLAKEHero (Customer)
asked in Insights (Business Reporter and Analysis Models, EOI)

Business Reporter Execution Server

Hi @SHAUN_KERSLAKE,Also, try to stop the BR service and the console processes from the Task Manager as well. Was that possible?

4
S
Hero (Customer)
7 months ago
K
Sidekick (Customer)
kacperifsSidekick (Customer)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Editing report IFS Report Designer

Hi,  I am trying to edit the report layout using IFS Report Designer. I want to add a column with InvoiceNo, but when I add it, the column is not visible after printing the modified report. Can anyone explain to me why? Report which i want to edit is CashBoxReportRep.rdl Best regards   Hi @kacperifs , is it possible to view the added column when viewing the report using the Report Designer tool before printing?

20
K
Sidekick (Customer)
7 months ago
K
Sidekick (Partner)
kjroSidekick (Partner)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Links in IFS cloud detailed windows dosn't work

What? Do you only delivery a fix for this to the 23r2? What about all other versions of IFS?     Kjell Åge I will update you after discussing this matter with the product experts.

8
D
Do Gooder (Customer)
1 month ago
S
Do Gooder (Partner)
Supipi AnuththaraDo Gooder (Partner)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Missing Workflows in IFS Cloud 23R1 ACP Import

Hi @Lahirumala de Mel,This issue has been reported to RnD through: TEWF-1792.

3
ashen_malaka_ranasinghe
Hero (Employee)
7 months ago
ashen_malaka_ranasinghe
Hero (Employee)
ashen_malaka_ranasingheHero (Employee)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

How to add new In-Memory Acceleration Packages in Cloud?

It's not possible to create custom packages through Aurena page! And this is not a bug in the screen. Need to create custom In-Memory Acceleration Packages through an ins file. Due to security concerns, it is not allowed to create custom In-Memory Acceleration Packages through Aurena.

1
ashen_malaka_ranasinghe
Hero (Employee)
7 months ago
K
Sidekick (Partner)
kjroSidekick (Partner)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Links in IFS cloud detailed windows dosn't work

Hi @kjro,Seems this behavior has started to happen with newer Chrome versions. In older Chrome versions and other browsers this seems to work as expected. The hyperlinks in tables/lists work fine. Hyperlinks in Other areas in the page show this behavior.The fix for this issue will be included in 23.2E.0 - 23R2 EA Cloud version.

8
D
Do Gooder (Customer)
1 month ago
ashen_malaka_ranasinghe
Hero (Employee)
ashen_malaka_ranasingheHero (Employee)
posted in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

How to test SFTP readers/senders in IFS Cloud?

Looking for guidance as well as we have followed the documentation and cannot establish a connection.   For SFTP reader you can test the connection by checking whether FTP location has the access by using a third-party tool like "FileZilla".Also, check the Application Messages window. If there are any configuration issue related with the SFTP readers/senders, it can be identified from there.

3
khajeewak
Sidekick (Partner)
28 days ago
K
Sidekick (Employee)
KethakaGSidekick (Employee)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Forward button disabled in report archive window

Hi @KethakaG,I have tested this scenario in one of our core environments and was not able to recreate this issue as you have mentioned in the description. I followed below steps:Created a user and granted IFSAPP_FULL permission set. Then I ordered a report using the Order Report page. After that using the Report Archive page, I was able to Forward the ordered report to another user - ALAIN. Then I logged into the IFS application using the user - ALAIN.  In the Report Archive page, the forwarded report can be seen!More Info: Access to archived reports is controlled by the IFS framework itself. A user should only be able to view the reports he/she ordered and any other reports which have been distributed to the user. The report distribution in IFS application is achieved from Report Distribution Groups and the Report Distribution functionality available in the Report Archive window.

6
K
Sidekick (Employee)
7 months ago
T
Do Gooder
tcboutteDo Gooder
asked in Insights (Business Reporter and Analysis Models, EOI)

Quick Reports SQL - Multiple Left Join Issue

Hi @tcboutte,What is the error that you are getting?

6
T
Do Gooder
8 months ago
E
Sidekick (Customer)
ElaineebiSidekick (Customer)
asked in Finance (Financials)

Customer Reminder Email Event

Hi @Elaineebi,In the email body you have inserted html tags. Therefore, we have to configure MAIL_SENDER1 according to that.You need to set the CONTENT_TYPE of the mail_sender that you are using (according to the attachment of yours it seems like MAIL_SENDER1) to text/html. Refer to the following attachment: 

11
E
Sidekick (Customer)
4 months ago
K
Sidekick (Employee)
KethakaGSidekick (Employee)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Forward button disabled in report archive window

Checked this functionality by logging with a non-admin user account as well and noticed that it is possible to forward the selected report to the selected user groups.Can you mention what is the cloud version that you have checked this scenario?

6
K
Sidekick (Employee)
7 months ago
K
Sidekick (Employee)
KethakaGSidekick (Employee)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Forward button disabled in report archive window

Hi @KethakaG,In 23R1 SU5 I have checked this functionality and it is working as expected. When a user is selected ‘Forward’ button is activated. See the following attachment: 

6
K
Sidekick (Employee)
7 months ago
N
Sidekick (Customer)
NorahmfSidekick (Customer)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Report Rule

Hi @Norahmf,Is logging enabled for Crystal Web Service Instance (CWS) and set to High while you are diagnosing this issue?Can you please provide the error details from the CWS log?

2
ashen_malaka_ranasinghe
Hero (Employee)
8 months ago
T
Do Gooder (Customer)
TGRDo Gooder (Customer)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Instant invoice : The PDF does not attach to the invoice

Hi @TGR,Could you please share the report rule that you have created and what is the version of the IFS application?

2
T
Do Gooder (Customer)
7 months ago
A
Do Gooder (Customer)
AdriaanDo Gooder (Customer)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

connect to IFS with Report Designer

Hi @Adriaan,For Apps10 host:port is the way of defining when connecting to IFS application through the Report Designer tool. Seems like it is defined correctly. Can you try latest version as a workaround and check the behavior.Also make sure you can actually reach the server from the developer machine, so you do not have any firewall stopping the connection.

2
A
Do Gooder (Customer)
8 months ago
Y
Do Gooder (Customer)
y.veerabrahmamDo Gooder (Customer)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

javax.net.ssl.SSLHandshakeException: Remote host terminated the handshake

Check this article as well: 

8
Y
Do Gooder (Customer)
8 months ago
Y
Do Gooder (Customer)
y.veerabrahmamDo Gooder (Customer)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

javax.net.ssl.SSLHandshakeException: Remote host terminated the handshake

Hi @y.veerabrahmam,SSLHandshakeException: Remote host terminated the handshake is an error that occurs when the client and the server fail to establish a secure connection. Check whether you have whitelisted the relevant IP addresses.

8
Y
Do Gooder (Customer)
8 months ago
pasana
Sidekick (Employee)
pasanaSidekick (Employee)
asked in Data Migration

RestApi Outbound Call with http PATCH method does not work

Helpful information. Good work @pasana 👌

1
ashen_malaka_ranasinghe
Hero (Employee)
8 months ago
B
Sidekick (Customer)
bhaveshSidekick (Customer)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Report Rules executes but no action

Hi @bhavesh, Have a look at this documentation. It will help you.https://docs.ifs.com/techdocs/22r2/050_reporting/251_operational_reporting/070_report_rules/You can use a Send Email action type. 

4
B
Sidekick (Customer)
10 months ago

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