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Dears,

I create a report rule to customer invoice print 

but when I try choose the action I can not see the crystal layouts to choose it (we use crystal layout with this report and I add a new layout to another site)

 

I found the answer of my question but I have another issue now

when I try to print the layout name is showing but not print, I found this error in print manager:

Crystal Web Service Instance(s) are incorrectly configured or not reachable. Please contact your system administrator.

Is there something missing?

 

thanks

 

Hi @Norahmf,

Is logging enabled for Crystal Web Service Instance (CWS) and set to High while you are diagnosing this issue?

Can you please provide the error details from the CWS log?

I found the answer of my question but I have another issue now

when I try to print the layout name is showing but not print, I found this error in print manager:

Crystal Web Service Instance(s) are incorrectly configured or not reachable. Please contact your system administrator.

Is there something missing?

 

thanks

 

Try solution mentioned in KBA-KB0058198

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