- - Knowledge base
Product Updates
Events
Groups
Feedback

Community
IFS Solutions
Service (Touch Apps, MWO, MRO)

Service (Touch Apps, MWO, MRO)

This will include the questions related to Touch Apps, Mobile Work Order, Maintenance, and Repair & Overhaul (MRO).

1,741 Topics
5,900 Replies

When you subscribe we will email you when there is a new topic in this category

1741 Topics

Recently active

Most replies Most views Newest first

courtney.engelSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

IFS 10 WO Credit invoice

We are working through our process for corrections and came across that the system is set up to send the negative lines of the credit to a new customer order instead of the original that needs to be corrected. Is there any where to change this creation of new lines and instead have it flow to the order we are correcting?

CUCSOLUTIONSSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

ORA-20105: MobileClient.DEVICE_APP_NOT_ACTIVATED

We just completed an Oracle 12 export to Oracle 19 data import and are receiving the following db alert log errors.ORA-20105: MobileClient.DEVICE_APP_NOT_ACTIVATED: Application is not activated on this deviceORA-06512: at "CHES1APP.ERROR_SYS", line 1017ORA-06512: at "CHES1APP.ERROR_SYS", line 78ORA-06512: at "CHES1APP.MOBILE_CLIENT_SYS", line 426ORA-06512: at "CHES1APP.MOBILE_CLIENT_SYS", line 49ORA-06512: at line 3 This is during DECLAREBEGIN CHES1APP.Mobile_Client_SYS.Init_Session(:1 , :2 , :3 , :4 , :5 , :6 , :7 );END; The mobile app is active on the client and works as expected.We are using mWorkOrder 3.9 for work order management only. We are running APPS9 with UD17. Where can I dig a bit deeper to see why this error may be occurring and if in fact it is an error at all.

dmooreSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Labour

Good Morning All - Can anyone please advise why labour from the MWO App./Device is not transferring onto the Work Order? Many thanks.Dave

mealukDo Gooder (Employee)

posted in Service (Touch Apps, MWO, MRO)

IFS Middleware and Certificates

IFS Middleware and Certificates InformationSecurely packaged certificates/keysThe keys in the certificates are sensitive information, so it needs to be stored in a password protected container. The IFS Installer will only import secure certificate stores that fulfill: Third-party certificates must be imported into a valid PKCS #12 store The PKCS #12 store password must contain at least six characters The complete Chain of Trust, including the CA Root Certificate, must be included into the PKCS #12 store The certificate must be a Server Certificate IFS Recommend RSA Certificate EncryptionIt's recommended to use keysize 2048 and use key algorithm RSA for the Certificates used in IFS systems. Know IssuesKnow issue with IFS Certificate when validating in IFS Middlware. Error:-Certificate verification failed. Path does not chain with any of the trust anchors. Step 1: Import Certificate into Local Machine Mark this key as exportable Place

CaesarsDo Gooder

asked in Service (Touch Apps, MWO, MRO)

Ifs-15h equipment blocked, forgotten password

First of all, thank you very much for this informative space. I need your help to unlock an Ifs-15h device which was given to a worker and he forgot the password, can you help me, can you guide me, is there any way to reset the password?....I understand that the equipment is old and that it is probably out of warranty, but at least here in Chile this machine has been very helpful. greetings from Santiago de Chile

TatRajatMSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

How to add a Custom Screen to the all debrief flow

I have created 8 debrief workflow which are created based on the base debrief flow depending on my task type. 1. Install task 2. Repair Task etc.Once I created the flow and did all the modifications. Later I need a screen( Network Details ) which will be common to all debrief flow. If I am adding the Network Details screen to base debrief flow, it's not reflecting to other created task flows.In this case how to proceed?1.Should I add the screen to base debrif and then delete all the task type debrif flow and create again the task type debrif flow?2. Or need to create individual screen for each task type flow?It will impact a lot if I do these both two.Is there any other way to do so?Please suggest

SHAUN_KERSLAKEHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

IFS MWO Service 10

HiWe are wanting to install IFS MWO Service 10 on a Windows 2012 R2 Server to enable IFS Support to use for troubleshooting any issues we raise as well as use by our partners.We are currently having issues installing.Does anyone know if the app is compatible?RegardsShaun

YONI_LHSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS MWO set Language from French to English

Hi everyone I have currently IFS MWO Maintenance set in French and I wish to swap to EnglishI can’t find the settingHere is my current version – it is connected with IFS Cloud 21R2 Help appreciatedThank you Yoni

guilherme.rosaDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Translate IFS Apps 10 CRM Companion to Portuguese

I would like to translate the IFS Apps 10 CRM Companion app to Portuguese. Does anyone know if it's possible?

NEJANOSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Handling MobileSyncData.FND_LOCKED

ORA-20113: MobileSyncData.FND_LOCKED: The update could not be performed since the Mobile Sync Data record is currently locked. Please retry the operation.ORA-06512: at "IFSAPP.ERROR_SYS", line 140ORA-06512: at "IFSAPP.ERROR_SYS", line 476ORA-06512: at "IFSAPP.MOBILE_SYNC_DATA_API", line 704ORA-06512: at "IFSAPP.MOBILE_SYNC_DATA_API", line 723ORA-06512: at "IFSAPP.MOBILE_SYNC_DATA_API", line 398ORA-06512: at "IFSAPP.MOBILE_SYNC_DATA_API", line 409ORA-06512: at line 1 Hi all, This has occurred in the customer PRD environment (Cloud). However, the assignment has completed despite of this. As I know, resend is the only was to resolve this FT, but resend does not work. Any idea on how to process this? Thank you!

dmooreSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Labour Recording

Good Afternoon All,We have a case at present where an engineers Labour is not pulling through to the Work Order. There is no problem with his travel time just the recording of time on site - I can confirm that he is starting and ending the MWO as expected, however the labour line does not appear within the WO posting - can anyone please suggest further investigation to make - Thank you

dmooreSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Customers Details on Work Record Sheet

Good Morning,Can anyone advise how the name appearing on the CONTACT field can be updated. This field automatically populates when the Work Order is saved during the prepare stage. The contact name also appears on the Work Record Sheet Signature . Many thanks for your help

hwilkieDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Survey not syncing

On occasion our engineer’s are completing surveys on their MWO and the survey answers are not arriving into the survey answers table.There are no failed transactions when the engineer saves the survey and no errored background jobs.If the engineer un-installs/re-installs the app, this seems to fix the issue.However, this issue could continue with an enigneer for weeks at a time without us knowing and therefore result in a significant loss of data.Has anyone experienced anything like this?We are using IFS apps 9. Thank you.

Nikita38Sidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Scan IT - Certificate error

Hi,Customer deployed the Scan It application using the following procedure :Scan It on Aurena NativeHe installed the app on a smartphone and filled in the information below: He gets the following error message: Certificates are present on the smartphone : Could you indicate what are the configuration points to check on the IIS server, touchapps, IFS, etc?Thank you in advance,

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

N/A option eform type answer yes/no Aurena Native

Hi Everyone.Could someone explane please why this option “N/A” is not available in Mobile?My need is to set “remark required” even the user choose yes, no or NA.Is that possible?I’m using mwo Aurena native apps 10 UPD14 - MaintEngappTks a lot

CUCSOLUTIONSSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

ORA-03135: connection lost contact

we are encountering the following error in APPS9 UD17 in the database log ORA-03135: connection lost contactBEGIN NULL; END; we just completed an Oracle 12c export to Oracle 19c import to upgrade our database. Is this a true error and how can we identify what’s causing such? Thank you

Timmermans RoelHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Service Quotation - enter contacts

Hi All, This sounds like a very basic thing, but either I am having a really bad day or something else is going wrong.According to flow 4.16.3.1 - Manage Service Quotation we should be able to enter contact after the Servir Quotation has been created and in status ‘Under preparation”. Unfortunately, I’ve been looking for a place to enter contacts on my Service Quotation and either I am missing something or I am not seeing all possible tabs here but I can’t seem to find the proper section to add a customer to my Service Quotation. Anybody have any hints/screenshots what I am doing wrong? Best RegardsRoel

Timmermans RoelHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Service Contract - Part Services - How To?

Hi All, I am trying to enter a ‘Part Services’ on a Service Contract but for some reason the “Finish’ button never gets enabled. What other information is mandatory here to get this enabled and click on ‘Finish?’ best RegardsRoel

Pierre-Louis DDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

How to "Include in fixed line" on Service Quotation?

Hello community,I would like to show only a global price of all the resources and material of a work task on a service quotation. I belive this should be possible as there is a Field “Include in Fixed Line” (see below) but I do not know how to set it to Yes as it is not editable on the Other demabds tab.How can I do that?Thank you !

rayanhimalSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Some events not available in Apps10 UPD15 after upgrading from Apps8

Hi Team, We have upgraded a customer from Apps8 to Apps10 UPD15 and there are some events related to touchapps push notifications missing.All those missing events are available in IT2 environment which we created few months back.We need to check why these events are missing.We have a doubt, about whether these events get created from a background job/scheduled task. Is there a way to check it? Since the financial report comparison has not been completed, the background jobs are not yet enabled and job_queues remain 0 yet.We can export and import missing events from IT2 to UR environments. But we need to be clear, about whether these events will be getting created once the background jobs are enabled or not.Thanks in Advance.Best Regards,Rayancomparison with IT2 and missing events are listed.Events in IT2 EE client are visibleIn UR environments, cannot see those events

lisa.gilesABSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Purchase Order Receipts not available on MWO

Hi,We are quite new to MWO and are struggling with PO Receipts. We have an Inventory Part with a ‘No Lot Tracking’ order type. We have raised a PR against the WO, Authorized it, Converted to PO, updated Destination Warehouse on PO, Released PO, but when on the MWO the User can see it has a PO but when they select ‘Purchase Order Receipts’ (via the Required Material → PO OR from the Dashboard) they never get the option to receipt. Can anyone suggest things to check as to why this isn’t possible? Is it the Part Order Type of no lot tracking? Is it something to do with the Entity Details etc.? Thanks in advance.

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Aurena Assignment Start/Work Start cannot be later than Assignment Finish/Work Finish

Hi All,Does anyone know about this situation? The start time is not greater than the finish time, but I’m getting a faield transaction.Using apps10 UPD14, mwo maintenance 10

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Motorola phone not enable camera button IFS MWO Aurena

Hi All,Does anybody know why the device Motorola g is not the camera button while you try to add media on a work task?The model is Moto g(30) or (9)It only enables the galery option. I’m using IFS MWO maintenance 10, APPs 10 UPD14. I already gave permission to camera in apps information.Already cleaned the cache of app and camera system.Also reset the device. Testing with samsung for example it works well. It’s strange because if I use mWorkOrder app or the old demo apps, the camera works well with them. See print. Tks for help Missing the camera button. Camera allowed. Demo app in the same device.

JerryBHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Enabling projections in Apps

I missed being in front of the customer from Apps10 update 3 to present and I got on a call with a customer wanting to look into using the tech portals. I used to be able to Grant all from the top of the projections page, but theirs wasn’t enabled. I also see that when you enable some of the projections, the subordinate projects don’t all automatically turn on. Is there a trick to this now that I missed?Thanks,Jb

JerryBHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

What's the flow for combining service orders on one CO?

I have a customer asking if and how we can combine ESM service orders on one customer order post invoice preview change? I’m sure there’s a simple way and we didn’t lose that ability but I can’t figure it out.

1
...
26
27
28
29
30
31
32
...
70

Page 29 / 70

Badges

ErkanTRhas earned the badge 10th Reply
Akila Kariyawasamhas earned the badge 25th Reply
asdalk2has earned the badge 1st Reply
AntJeremFhas earned the badge 1st Reply
Junnahas earned the badge 1st Topic

Show all badges

Powered by Gainsight

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Login as an IFS Employee

or

Username (Do not use your email as a username.) *

Email Address (Use your work email address.) *

Name *

Company *

Account Number

(Private)

Only you and moderators can see this information

Job Title *

Member Type *

IFS Employee IFS Partner IFS Customer Just Visiting

Products Used

(Private)

Only you and moderators can see this information

IFS Cloud IFS Applications FSM PSO Maintenix Fleet Planner Alliance FieldCentrix assyst MWM Other

Country

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Login as an IFS Employee

or

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK