Service (Touch Apps, MWO, MRO)

1726 Topics

brantmbDo Gooder (Customer)

.Net Print Agent to print ZPL to Zebra printer

Does the .Net Print Agent support printing ZPL to Zebra printers? We are moving to IFS Application 10 Update 15. We are using the java version of the print agent and Socket Server to print ZPL but we’d like to utilize the .NET Print Agents.

1 year ago

JerryBHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

ESM Service Quotation Issues...Help!

I’m having a few issues trying to use service quotations for ESM Service in Cloud 22R1. 1) I can’t get it to preview or print to see what it’s going to look like or even be able to get it to the customer. I’m not sure if it’s because of the second issue...2) I keep getting an error saying it’s “Unable to find Sales Part” whatever that means??Print Issue - Preview or Print just makes it spin and nothing show up in the Print Manager that can be reran. I try and it say it doesn’t exist. The second is an error I get trying to take the quotation status to “Released” . As you can see in the third screenshot, the sales parts are all there and there’s nothing I can tell that’s wrong with them. I’ve removed each line and tried releasing but keep getting the same error.

1 year ago

rcruzSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Why can't work orders be cancelled or deleted after completion?

Hello!When a work order is closed and moved to the historical work order window, when reopened, we cannot cancel or close it. What is the reason behind it? Thank you!

1 year ago

Kalana RathnayakeHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

504 : IFS MWO Maintenance

When trying to login the MWO Maintenance application gives a 504 error.Redirect URLs and other permissions sets have been configured.Could anyone please suggest a possible solution to resolve this error? Thanks in advance!Kalana.

1 year ago

EqeRobertKSuperhero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Search parameters in Resource Monitoring Gantt

All,We will use the Resource Monitoring Gantt to check if the correct resource is available to be planned/allocated. We will use a logic to find the best fit for the resource demand, so we created several saved searches which include Competences and Licenses. When the window is opened, we have to the possibility to see the search parameters, but these do not include the parameters set on the competence and licenses. We are now implementing on 21R2. Will these parameters be available in later versions?So:Is set a parameter on competence:Then this is not shown in the monitoring Gantt as a parameter: Thanks in advance, Robert

1 year ago

MDGLBURNSDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Aurena Notify Me Attachments issues on PO Lines

Hi,We are looking to rollout Aurena Notify Me for PO Authorizations but have noticed that attachments will only appear in the app if they are attached to the header of the PO (Object=PurchaseOrder). But if they are attached to a Part Order Line (object=PurchaseOrderLinePart) or No Part Order Line (object=PurchaseOrderLineNopart) they do not appear in the app.If the user views the PO with Enterprise Explorer or Aurena, they can see attachments connected to all 3 of these objects so it does not appear to be an access issue.Does anyone know if the app is designed to show only the header attachments or is it something within the configuration that I am missing? Within the app, for one of my test PO’s, I am able to view the doc_reference_object table and see that only the attachment document for the PO Header is shown. The part line and no part line documents do not appear.All 3 objects are accessible with the same Document class so if 1 works, I would expect the other 2 to be the same.We a

1 year ago

HAHEDESidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Upload to server of documents from mWO reports a failure: Upload failed, Reason 405

IFS Apps 10, UPD 14, windows based on local laptopmWO: IFS MWO Service 10, Version 10.15.1365.0 When connecting a document to a assignment in the mWO app I get thestatus: When I check the attachments in the work task with IEE, an attachment for the document is created but cannot be opened. The following information is reported: Do you have an idea what could be the reason? Any missing setup?Thx in advanceHarald

1 year ago

rcruzSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

IFS MWO Maintenance - Work Orders not being transfered to IEE

Hello,Our company rents and sells modular workspaces. When we rent a module and it returns from a costumer, we use the IFS MWO to open a work order on arrival, and we use the e-forms option to answer a quick survey that reports the module situation to other departments. We are constantly having trouble to create work orders on IFS MWO. As work orders are closed throught IFS application, they would not communicate with IEE, and would be lost between platforms. Recently we had a major problem when several objects were reported through the application but only a few of them were transfered to IEE.I’ve checked on background tasks for any information about the transactions, but no error was found.On Failed Transactions I found that it didn’t went throug becaust it was deleted due to initialization.Can someone help me figuring out what went wrong and how to solve it?Thank you!

1 year ago

BGunnDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Apps 10 - can you record video ?

We can take pictures which attach to the Task. When the camera loads up, video is not available. Is this a limitation with MWO App, or dependent on the mobile device / OS. We’re using Android devices.

1 year ago

ctaylor56Hero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Duplicated Tiles - mWO Maintenance

Hey all, starting my first mWO implementation on Cloud 22 (not my first mWO) and I was wondering why I am getting duplicate tiles on the home screen?

1 year ago

dadudeSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Changing from Group Push to Batch Apps 10 UPD8

Dear all,any chance we’re able to change the GP to Batch on IFS Applications 10 UPD8? The info about UPD10 is known, but the environment is UPD8. T&R

1 year ago

EPSDANMIDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

mWO Synchronization Rules

Hi, All!In IFS applications 10 we have Synchronization Rules with own schedule for each mobile entity.To make the data exchange more frequent we would like to change the schedules minimizing the execution interval.But we are afraid of possible causes for the system.What if we will change the schedules for selected entities (ActiveWorkOrder, JtTask, MobileWorkOrder etc) from once a day to every 30 minutes?Could anyone explain how it can affect the system?What about the system performance? Can it be significantly decreased?What about client/server keys mapping? Can we receive the situation with increased quantity of failed transactions due to not receiving the proper keys in time?We have about 50 active users and about 2000-2500 Tasks per month.Thanks in advance!BR,DANMI

1 year ago

hmccabeSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO how user installed apps/devices added

Questions about mobile user installed apps/devices:When is a new one created/added to a user? Our users always use the mobile app on the same device yet there is more than one line on their Installed Apps/Devices tab. How is the device State (active, disabled) determined? How is the Push Enabled box checked/unchecked? The following screen captures are for one of our mobile users.Thank you.

1 year ago

FionaBrownDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Scanning Guns - manufacturing tips

Hi ,I was just wondering if anyone has any experience with using IFS Aurena Scan It on android scanning devices in a warehouse? We are really struggling to provide our end users with a stream less experience and they are opting to use the PC rather than the scanning devices. Do you get your users to log on as themselves or provide generic accounts? Is there an easier way to login rather than entering username and password every time? How do you prevent your users from logging onto more than one device? Are you users expected to log out multiple times a day? Do you devices auto log out after 5 minutes of idle time? Any tips would be much appreciated, Thanks so much,Fiona :)

1 year ago

Emmanuel ErtaudSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

cloud Service quotation creation a service contract

Hi, from service quotation, is it possible to create a service contract please ?Thanks in advanceBREmmanuel

1 year ago

envkavitaDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Touch App Server

Is it possible to install mutiple touchapps server pointing to one oracle instance? The load balancing would be done based on a load balancer in front of these touchapp servers

1 year ago

GarakSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Stop Clock In popup on Work Assignment Status change (IFS EE)

We are on Apps 10, and just updated from Update 9 to Update 15.Within Enterprise Explorer when right-clicking on a Work Assignment and setting the Status to Work Started, this Clock In popup now appears (and for Work Done). It did not previously.We do not use clockings, in favour of manual Time Reports.How can we turn the Clocking dialog off for Work Assignment status changes within IFS EE?

1 year ago

John.RigbyDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Invoicing - Service & Maint

Trying to get back to a work order from an invoice ? After creating a work order and completing the work in service and maintenance, I have then created a customer order to generate an customer invoice. The invoice is then sent to the customer to check and pay, however if the customer has a query and gets back to the business, at the moment there is nothing on the invoice that references to the work order that was completed. How does the business establish what work order the invoice is for? Thanks

1 year ago

Pierre-Louis DDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Retrieve the report from IFS MWO Maintenance in IFS cloud

Hello community, Where can I retrieve in IFS cloud the report from IFS MWO Maintenance (see below) ? Thank you,

1 year ago

ntran2022Do Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

PSO Auto-Generate Rota

Hello, When I use the Auto-Generate Rota function in PSO- The Status stays at “Generating” and it looks like nothing happen after that under the Rota Provisional. I left this on the entire day and night but nothing happen even though I refreshed the page and everything. Please help me understand if I am missing any steps. Thank you!

1 year ago

MbellDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Order Code in Work Order Requisitions

Does anyone have experience creating Order Code 2 Direct Delivery inside a Purchase Requisition in a Work Order? The help shows the Order Code is possible, but it can’t be manually entered this way. How does the system create Order Code 2, Direct Delivery? Order Code: There are six different order codes: Normal (1), Express (5), Direct Delivery (2), Internal Transit (4), Internal Direct Delivery(3) and External Service Order (6). The Normal code is used if the purchased parts are delivered from an external supplier to your company before shipment to your customer. Express orders differ from normal orders in the way that they are handled by the system. When a purchase requisition having the order code Express is authorized, it is automatically converted into a purchase order which, in turn, is automatically released and printed. The Direct Delivery code is used if the purchased parts are delivered directly from the external supplier to your customer. The Internal Transit code is u

1 year ago

Pierre-Louis DDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

How does PSO interact with Transfer to mobile to IFS MWO Maintenance ?

Hello community, As far as I understand when a Work Order is Tansferred to mobile, the resource can no longer be reallocated (see below)However the whole point of PSO is to dynamically reallocate the resources to optimize them.Therefore, how do they interact ? If a work order has been Transferred to mobile can PSO still reallocate it and Transfer to mobile to another resource? Thank you,

1 year ago

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

APP DEVICE APPROVAL FOR MWO AURENA

Hi All.Is there an option for app device approval MWO Aurena Native (MaintEngApp).I’m using IFSAPPS 10 UP14.I know that there is this option for the old mWorkOrder in TAS.I need to restrict the login for devices. Just allow with an approval.Tks alot for help!

1 year ago

Siva Ganesh MSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

MWO - Workflow configuration not syncing to the Device

HI, We are in the process of establishing Aurena native MWO Application in IFS V10 UPD 7.As part of setup, we have configured Work Flow Configuration in Aurena Framework to disable some of the action buttons like Issue/quick issue Material etc., as this is not something the MWO User is suppose to do as per the Business Process.Apparently we have found that the Work Flow configuration is not synching to the Mobile device for the work tasks, if the Work Task Maintenance Organization is not same to the Resource ID (Employee) - Maintenance Organization.But the system allows to transfer the Work task to Resource ID (Employee) even if his Maintenance Organization is different from that of Work Task Maintenance organization which allows the MWO User to perform some of the actions (Issue Material) for those work tasks which he not suppose to do.I am not sure whether this is a bug and any fixes are available. Thanks in AdvanceBest Regards, Siva Ganesh M

1 year ago

IniNaadiJSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Complete user manual - Aurena & IFS 10 - Finance

Can someone please share me the complete user manual of Aurena & IFS 10. Or any relevant link. Especially the complete finance module with each scenarios, Journal entries etc.

1 year ago

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Service (Touch Apps, MWO, MRO)

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