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Unanswered questions

591 Topics
msurasky-price
Sidekick (Customer)
msurasky-priceSidekick (Customer)
asked in Getting Started with IFS
More than one profile per user

In Apps 10 a user can have more than one profile and “switch” profiles based on different reason. Maybe the user has 2 different roles in the company and each profile better aligns with the role (that’s our case).I don’t see the ability to change profiles in IFS Cloud. Is that option no longer available? Can't you no longer have more than one profile available to a User?

630
msurasky-price
Sidekick (Customer)
20 days ago
N
Sidekick (Employee)
NEJANOSidekick (Employee)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)
Navigator Designer Changes for MWO

In core MWO application, there are some functionalities only available in the MWO navigator section, not as separate tiles (Ex: My Misc Allocations, My Work calendar).However, if mwo users wish to see them as tiles we can add it via Navigator designer.But the problem is that when the new tiles are added, they are being added to the mwo navigator as well. Therefore, they end up as duplicates in the mwo navigator. Is there a way to keep only one entry in mwo navigator, such as hiding unnecessary items from navigator? So the questions are; how do get the standard items to be visible in the Dasbhoard OR how do I remove the standard items from the Navigator?Thanks and Regards, 

140
N
Sidekick (Employee)
20 days ago
jyork
Sidekick (Customer)
jyorkSidekick (Customer)
asked in assyst General
Importing Contact User Image via ETM

Has anyone set up their CUG update via ETM that also imports the customers image? We are a Microsoft O365 shop, so I know the URL to get to the image, but I’m not sure how to set this up to import to the Contact Users profile. I’ve tried the following, but I just get a message that “No Update Needed” though no changes are made.  Then in my Spreadsheet I’m using to import/test, I have the following:  

170
jyork
Sidekick (Customer)
21 days ago
M
Do Gooder (Customer)
mjc3000Do Gooder (Customer)
asked in Finance (Financials)
Cancel multiple supplier invoices IFS Cloud

Hi. I accidentally uploaded 4,000 invoices when I just needed 1. For each line the invoice number had 1 added on to it when I dragged down formula for 4,000 lines, therefore creating 4,000 separate invoices. Is there a way to mass cancel all of them without doing it one by one? Thank you

372
M
Do Gooder (Customer)
21 days ago
R
Do Gooder (Customer)
RyanSleightDo Gooder (Customer)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)
Cloud Lobby Element Column Width

Is their a way to set the column width in Cloud like there is in APP10?

202
R
Do Gooder (Customer)
21 days ago
V
Sidekick (Partner)
VanChampSSidekick (Partner)
asked in Supply Chain
Modifying the Ship Via Code

Hello Community, What is business reason behind changing the Wanted Delivery Date and Promised Delivery Date of a confirmed PO line when the Ship Via Code connected to the PO line is modified .  BRChampika

322
V
Sidekick (Partner)
21 days ago
M
Do Gooder (Customer)
MCIPSTEVDo Gooder (Customer)
asked in IFS Cloud - New Customers
Detailed description if IFS part list software for IFS 24Rx

Hello,I am looking for detailed descriptions of the part numbers for software items listed in the IFS Catalog. Despite searching the IFS website, I have not been able to find this information.Could you please guide me on where to locate these details?Best regards, 

270
M
Do Gooder (Customer)
21 days ago
A
Do Gooder (Partner)
anafilipapnDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)
How to make ScheduleBoard Read only in FSM

Hi there,My team is trying to create a Consultation role (CONSULTA) that only allows users to read information on the different screens of FSM without editing anything. Therefore, we would like to prevent tasks from being dragged to the board on the scheduleboard screen, and thus assigned. We have already tried to set the functions, in the role, associated with the scheduleboard to read only (picture below): But we are still able to drag and assign tasks.In addition, as an alternative, we have also tried to create a validation business rule that triggers an error message when someone with a Consultation user role tries to assign a task on the scheduleboard (picture below):However, this rule is also not working, because when we have more than one role associated with a user (For example, in this case the consultation role and team roles), the person_role.user_role input is only selecting one of these roles to use in the condition, so the rule does not work as it should for certain cases

233
M
Hero (Employee)
21 days ago
Alan CB
Do Gooder (Customer)
Alan CBDo Gooder (Customer)
asked in Getting Started with IFS
Tooltips/Hints

Hello IFS! Could someone please direct me to the relevant documentation for enabling tooltips? We are currently exploring the different types of controls available to us and would appreciate any guidance. Thank you in advance. 

623
Alan CB
Do Gooder (Customer)
21 days ago
lglover241
Sidekick (Partner)
lglover241Sidekick (Partner)
asked in Products (Manufacturing, Products, Engineering)
Error in Shopfloor workbench

This error keeps appearing in the Shop Floor workbench no matter the user or shop order:   

251
Marcel.Ausan
Superhero (Partner)
21 days ago
U
Sidekick (Partner)
UdaneeSidekick (Partner)
asked in Finance (Financials)
tax liability with exempt liability is used on this project invoice but tax free tax code missing

Hi All,I'm trying to create project invoice and it gives me this error . tax liability with exempt liability is used on this project invoice but tax free tax code missing.The customer is not exempt from tax .Report code is also with VAT .Can I know why this error message is coming which seems to be misleading.Thanks Udanee

70
U
Sidekick (Partner)
21 days ago
J
Sidekick (Customer)
jdohertySidekick (Customer)
asked in Supply Chain
Reserve from specific location

We have a problem in IFS APPS 10. When a customer order is created on IFS and the order type is “XPR”, IFS will issue the part from the last location used and not its default locationI think this is because the option below is set to “All locations” and not “Only specified location”.If I change it to “Only specified location” does that mean it will only use the default location?Or do I have to set something else?Thanks   

536
J
Sidekick (Customer)
21 days ago
T
Do Gooder (Partner)
TheanDo Gooder (Partner)
asked in Upgrades & Updates
Posting Proposal Match PO Receipets - missing fields

Hi Community,We have recently updated to Apps10 UPD24.When I do Match PO Receipts, some of the buttons were not visible. Previously it was like this- Can anyone help me on this ?Best Regards,Thean

40
T
Do Gooder (Partner)
21 days ago
B
Do Gooder (Customer)
blake.hamlinDo Gooder (Customer)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)
What field is Credit/Corr Invoice No in the backend?

On the Return Material Authorization Lines screen in IFS Cloud, I am wondering what the DB field is called for this column in the front end: “Credit/Corr Inoivce No” I See a credit_invoice_no field on RETURN_MATERIAL_JOIN_UIV view but the value does not seem to be synonymous with the value in the screenshot above. Any insight is appreciated for this!

122
B
Do Gooder (Customer)
21 days ago
O
Do Gooder (Partner)
OIVINDo Gooder (Partner)
asked in Finance (Financials)
one camt054 results in several Mixed Payments

When uploading a camt054 file containing only supplier payments which are paid from the same cash account, why does IFS create serveral external payment load id’s? In will then result in several mixed payment?What is the logic between one camt054 file and numbers of external payment load id’s (EXT_PAYMENT_HEAD). I thought it was cash account and date, but there must be something more

251
L
Do Gooder (Partner)
21 days ago
A
Sidekick (Partner)
Ashni NayantharaSidekick (Partner)
asked in Finance (Financials)
Manual voucher number allocation for Final invoice.

Hi Team,When company is not setup to copy the preliminary voucher as final and same time automatic allotment is not enabled in vouhcer type, how we can enter preliminary voucher ID , manually to Final invoice ?This is a posting proposal company

230
A
Sidekick (Partner)
21 days ago
L
Do Gooder (Customer)
LMorrisDo Gooder (Customer)
asked in Finance (Financials)
ORA-20105: Invoice.ACCERROR1: Error (Connected advance invoice AD XXXXXXXX already Settled/Cancelled.) occurred while booking Invoice CD XXXXXXXX.

Hi All, I was wondering if someone would be able to help with an issue we have when trying to post a customer invoice please. The invoice in question has popped up on the ‘Customer Invoices with Errors’ screen. When clicking into it to see the detail of the error, “ORA-20105: Invoice.ACCERROR1: Error (Connected advance invoice AD XXXXXXXX already Settled/Cancelled.) occurred while booking Invoice CD XXXXXXXX.” pops up with the Advance invoice and invoice number details. The Advance invoice was paid on 29/08/2024 but it looks like we have processed 2 mixed payments, One on 29/08/2024 which was approved and then one looks to be dated 30/08/2024 which was cancelled. Both mixed payments included the payment of the advance invoice. The CUPIA from the payment on 29/08/2024 looks to be on the account, as it would normally be when an advance invoice is paid. Hence why we are confused why it is saying its ‘settled/cancelled’. We are unable to post the invoice due to this error, but cannot see w

560
L
Do Gooder (Customer)
21 days ago
M
Do Gooder (Employee)
MAPANLDo Gooder (Employee)
asked in Upgrades & Updates
Expand - MASTER ARTICLE What is The Update Release Schedule and Release Details - with the dates of the upcoming (new) Service updates and releases.

https://community.ifs.com/product-strategy-and-roadmap-124/master-article-what-is-the-update-release-schedule-and-release-details-9818MASTER ARTICLE What is The Update Release Schedule and Release Details?Please expand the Article with the dates of the upcoming (new) Service updates and releases.Example:Nowadays customers and partners cannot find the release date of 22R1 SU6 release date, which should be September 22nd.Please make that available.

3543
JuniSihombing
Hero (Customer)
21 days ago
M
Do Gooder (Partner)
MariuszKonDo Gooder (Partner)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)
There is no "Report Format & Output" selection form in the Shipments window

Hello,I have a question whether information about "Report Format & Output" should appear in the Shipments window when selecting the shipment in order to set the generated printout? Does such information appear from the shipment detail level?From the shipments after generating the printout, the Report Format & Output information is not displayed: From the shipment details you can choose the format:Best regards

261
Mathias Dahl
Superhero (Employee)
21 days ago
S
Do Gooder (Partner)
samlim_fcDo Gooder (Partner)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)
Time Clock customization in IFS Cloud

Hello everyone,in one of our project, we have to do some customization in the TIME CLOCK terminal.The customized code can be built without error in the local workspace. Now the question is how to integrate the change into IFS Cloud?Should it be built separately or is there any special treatment to get the build into IFS Cloud? Thanks 

402
S
Do Gooder (Partner)
21 days ago
K
Hero (Partner)
kvbeHero (Partner)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)
How to sort a text field (which contains numbers) as numbers and not alpabetical

Given following screen, the purchase requisition id is a text field and when you sort it, it sorts it alphabetical but you actually want it to sort it numerical. Are there any workaround  / tips / hints how we could make this sorting more user friendly? Seems in the page designer you cannot change the field type or so.    

1415
barner
Sidekick (Customer)
21 days ago
O
Do Gooder (Customer)
odstDo Gooder (Customer)
asked in Assets (Asset Management)
Print Attachment with Work Orders

Hi,We are having work instructions as attachments to the PM’s and Work Orders/Tasks. These attachments should be printed together with the Work Order. Is it possible with IFS App 10 standard to print Work Orders with attachments in same operation?

83423
ereslk
Hero (Employee)
21 days ago
X
Do Gooder (Partner)
XitAvinaKDo Gooder (Partner)
asked in Buying (Procurement, Demand Planner, ASC, SRM)
How to add Freight cost line for External service order

Hello experts,I am new to IFS would appreciate your help, We are currently using IFS application 10 and we create purchase order from Purchase requisition. When I try to create a External service order type PR, the No part tab gets disabled ( which I have been using to add freight cost for normal PR / PO)How can I add freight cost to an external service order when No part tab is disabled? Thanks in advance.

490
X
Do Gooder (Partner)
21 days ago
A
Do Gooder (Partner)
AlexPDo Gooder (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)
FSM WebClient Hide Profile Quick Access Dropdown

Hey guys!Do you know where I can remove the dropdown header in the Web Client that includes the Shift Status and Profile options?We have already tried disabling the 'My Profile' function in the Menu Role, but it still appears in the dropdown menu and the data can still be edited.Alterations:Results after alterations:Expected result: Thank you in advance!Best regards

291
Shneor Cheshin
Superhero (Employee)
21 days ago
B
Do Gooder (Customer)
BVidicDo Gooder (Customer)
asked in HCM (Human Capital Management, Payroll)
Inactive Employee Displayed in Time Registration - Grid View

An inactive employee is showing in the screen Human Capital Management > Manager Services > Time and Attendance > Time Registration - Grid View. I find this bizarre because they are not showing up in the Calendar View screen. I assume this has something to do with the default where clause for the two screens (which I am unable to find).The employee does not have an active employment period, does not have an active schedule, and does not have an active assignment. Any ideas or help on this matter will be greatly appreciated!

192
B
Do Gooder (Customer)
21 days ago

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